KeepCalling.com's goal is to offer the best products to ethnic markets through easy to use services and fair prices.From prepaid credit to monthly plans, mobile recharge, or virtual numbers, KeepCalling.com's services bring people closer together and help them stay in touch regardless of their location.With KeepCalling it’s easy to call home!For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
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Is KeepCalling.com legit?
KeepCalling.com (keepcalling.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently appreciate the affordable pricing, reasonable tariffs, and overall great value for money when making long-distance calls to various overseas destinations. Many consumers frequently note the extremely reliable connection, crystal clear sound quality, and remarkable ease of use when keeping in touch with family abroad.
However, some people mentioned experiencing occasional technical problems, such as unexpected call drops, background static, and audio latency during lengthy telephone conversations. A small group of users also encountered unexpected extra charges, hidden rate differences, or frustrating difficulties regarding service changes and account billing.
Auto-generated from all reviews of this business. For reference only.
The app update left me utterly puzzled, couldn't find anything, wasn't sure if I still have my favorite contacts or my credits. Quite often there is no call tone so you have no idea if you are getting connected or something's wrong. Then suddenly you hear the other party. No easy life unfortunately.
Reply from KeepCalling.com2026-06-16
Hi, Vitaly,
Thank you for your feedback. We understand how important it is to have access to your call history, and we apologize for the inconvenience caused.
As part of our recent transition to the new version of the KeepCalling app, the call history from the previous version could not be transferred to the new system. Unfortunately, it is not possible to recover and add the old call records to the new app's call history. However, all new calls made through the updated app will appear normally in your call history going forward.
We understand your concerns and want to reassure you that this situation was the result of a one-time platform migration.
Regarding your calls, since you're using the app, please take into account that the quality of the calls relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions.
Keep in touch!
Your KeepCalling team
When I'm on speakerphone and need to look at something on another screen, the other person can no longer hear me. I have to turn off the speakerphone and switch back to a regular call every time. It's very inconvenient.
Reply from KeepCalling.com2026-06-16
Hello,
Thank you for taking the time to review our services! We are sorry that you are experiencing issues with the app, but our Support Team will contact you to assist further. For any questions, they are available 24/7!
Your KeepCalling team
Terrible experience. The app charges your balance even when no call is connected, and it automatically charged my account without my permission. This feels misleading and unfair. I wasted both time and money and will not be using this service again
Reply from KeepCalling.com2026-06-11
Hi, Samira,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there.
Our Support Team is in contact with you for further assistance, but there is not much we can do for now.
As for charging unconnected calls, we do not do that, please check the Call records in your account.
For any other questions, please contact our Support Team, available 24/7.
Keep in touch!
Keep Calling is perfect. It just works every time. I can't speak highly enough of this service. If you're overseas and need to contact services, banks, companies, etc. , this is the perfect app. Grateful to whoever created it, and it's worth the money even if I don't use it every month. But when you need it, well, you need it. Keep it up, keep it calling! 📞 📲 🌎 ❤️
Quality of calls is really really bad. There is a lot of over charge. Even when a number won't answer, you get charged. Sometimes your number is correct but, connection is some where else, and still you get charged. Overall poor service, expensive, low quality. I don't recommend Keepcalling to any body. If I had a choice I never ever, use this service. It's really expensive.
Reply from KeepCalling.com2026-06-15
Hi Shima,
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there, and there is not much we can do for now.
For any other questions, please contact our Support Team, available 24/7.
Keep in touch!
It is so easy to add international phone time and also easy to connect with the long distance number. Great system. The reaon I did not give 5 stars is that on your site, when I type in France, your system shows 1 cent and 2 cents for calls, but I pay 3 cents. Not so easy to find why 3 cents. Show 3 cents on same page as 1 & 2 cents.
Still a relatively good service even though connection does quite often drop. They have increased their costs to maintain their high level of service? Not quite sure, but time will tell if we remain with them.
Hello,
Please give us more information about your account, so we can further investigate any possible issues. Regarding emails with offers being sent via email, you can unsubscribe anytime you want to from your online account.
For any other information or help, you can contact our Support team, available 24/7.
Keep in touch!
Best way to connect internationally (if you don't use the internet)
Crystal clear connection when talking on the phone with family in China. This hands down is way better than calling cards. You don't get the constant interruptions telling you your remaining balance, I think i only get reminded once per hour with KeepCalling. This service is perfect for the elderly who don't use the internet for international calls. The price is also super reasonable.
You can’t be able to talk directly to supervisors when you need it
I try to have a phone call over seas but every time I try there was no any connection and every time I notice they deduct almost around 30 cents and last time I did not check how much they deducted with no any success phone call, so I decided to call customer service and ask to refund my credit use. Since I had almost $5.23 they offer me 4.60. When I ask to transfer me to your supervisor he denies and for second time I called and another lady answered ask her to get manager involved she refused my request also.
I don’t buy and high value credit phone call from this company since you can’t talk to any manager when you need them.
Reply from KeepCalling.com2026-06-09
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been.
To help us investigate the matter further and find a suitable solution, please contact us with additional details, such as your email address, phone number, or any relevant information related to your case.
Keep in touch!
Keepcalling has released a new app version which has deleted ALL calls history without warning and this has left me completely unable to reconcile essential business and medical records (calls placed to my medical consultants)
Keepcalling simply dont care abd I am left with a bill of several hundreds of pounds to try to recover this information elsewhere.
They have also refused to provide me with the name of their managing director and registered business address in the uk so that I can take legal action against them saying that they "do not have this imformation"
What used to be a brilliant service has been totally trashed for the sake of including "pretty pictures" in the new app.
Do not use this company - there are alternatives out there
Their response is disingenuous.
1) They now delete call records after 30 days yet if you dont use the account for 6 months you loose your call credit. Deleting records after 30 days makes it impossible to monitor usage and remain within their terms and conditions
2) i addition the new app is UNUSABLE by those of us who are visually impaired as it is too busy with useless graphics and I have repeatedly asked that they provide me with a link to be able to download an older version which is usable but they have simply ignored my request and not even replied
3) the call records they have supplied me with are unusable as it is simply the numbers I have called and not the names of the contacts called and it is impossible to reconcile this information
Reply from KeepCalling.com2026-06-08
Dear Simon,
Thank you for your feedback. We understand how important it is to have access to your call history, and we apologize for the inconvenience caused.
As part of our recent transition to the new version of the KeepCalling app, the call history from the previous version could not be transferred to the new system. Unfortunately, it is not possible to recover and add the old call records to the new app's call history. However, all new calls made through the updated app will appear normally in your call history going forward.
Please note that your call records have not been lost. The last 30 days of call records remain available in your online account, and we have also provided you by email with your call records from April 1, 2023, through May 26, 2026.
We understand your concerns and want to reassure you that this situation was the result of a one-time platform migration. We appreciate your patience and understanding as we continue improving our services.
Please let us know if you have any additional questions or if there is anything else we can assist you with.
Hi, Karshud,
Thank you for taking the time to send us your feedback. Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Nevertheless, please contact our Support Team so they can further investigate all possible issues.
Keep in touch!
Your KeepCalling team
