KeepCalling.com's goal is to offer the best products to ethnic markets through easy to use services and fair prices.From prepaid credit to monthly plans, mobile recharge, or virtual numbers, KeepCalling.com's services bring people closer together and help them stay in touch regardless of their location.With KeepCalling it’s easy to call home!For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
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Is KeepCalling.com legit?
KeepCalling.com (keepcalling.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently appreciate the affordable pricing, reasonable tariffs, and overall great value for money when making long-distance calls to various overseas destinations. Many consumers frequently note the extremely reliable connection, crystal clear sound quality, and remarkable ease of use when keeping in touch with family abroad.
However, some people mentioned experiencing occasional technical problems, such as unexpected call drops, background static, and audio latency during lengthy telephone conversations. A small group of users also encountered unexpected extra charges, hidden rate differences, or frustrating difficulties regarding service changes and account billing.
Auto-generated from all reviews of this business. For reference only.
Great app but terrible customer service - just a chatbot giving generic answers. So it's a great app until you need help with something ...
Reply from KeepCalling.com2026-03-10
Hello,
Thank you for getting in touch! We can see that you had several email conversations with our Customer Support agents and they advised about the issue regarding the credit you had on both accounts. We hope this is clear now and we assure you that we do not have chatbots, but real persons helping you via email or phone.
Keep in touch!
Your KeepCalling Team
They charge for failed calls and deduct credit even when it's "ringing". They refuse to provide a full refund for issues caused by their malfunctioning app - I wouldn't recommend it. Worst international call service for me.
In response to the reply below: I wasn't able to make ANY successful call - I don't understand how the duration of a "call" is measured when it's only ringing on my end with no answer. No other service that I have used in the past charge the user for failed calls.
More on my experience with the app:
- when a call is made the app shows connected when there is no connection (no ringing nothing)
- when a call is made, it keeps ringing (I have asked those I contacted, do you see any incoming calls on your end, they all said no.
- one time, the call appeared to be connected to a bot (speaking a language none of my callers speak)
In other words, I was charged (however they "define" duration) for a service I never received.
Reply from KeepCalling.com2026-03-11
Hello,
Thank you for getting in touch. We can see that you have already had several email exchanges with our Customer Support team.
They informed you that all failed calls lasting less than one minute have been credited back, in accordance with our policy.
In the last 60 days, apart from those calls, we can also see a call that lasted over 5 minutes. Unfortunately, we are unable to refund this call, as the duration indicates that it was successfully connected.
Thank you for your understanding.
Your KeepCalling Team
They had what I needed. When my phone wouldn’t accept the pin because it was still locked customer service was promptly responsive, troubleshot the issue and gave me a refund when requested
I've been using Keepcalling for a few years now. It helps me keep in touch with my family in South Korea that don't have smart phones. I always get a great connection like they're in the next room. I strongly recommend this app.
You pay €6.99 via Apple Pay to receive a €4.50 charge. However, when checking the Apple Pay invoice, it shows €5.78 + €1.21 VAT. This raises a question: where does the difference of €1.28 (€5.78 − €4.50) come from?
Could you please clarify this discrepancy? Also, on what basis is the charge applied—does it occur simply when the phone starts ringing, even if the call is not actually connected?
Reply from KeepCalling.com2026-03-10
Hi, Arash,
Thank you for your feedback. We understand your concern about the costs. The fee you see is actually set by Apple Play, not by us. They impose additional charges on in-app purchases, which affects the final price. In this case, we advise you to buy Voice Credit directly through our website.
Regarding the connection of the calls, as noted on the website, calls to Iran may encounter problems due to the local situation. For better connection, please try calling through access numbers.
If you need any other details or help when using the service, you can contact our Support team, available 24/7.
Keep in touch!
Your KeepCalling team
it is a scam. they redirect your calls to an AI answering machine just to suck your credit. what a filthy way of earning!
Reply from KeepCalling.com2026-03-06
Hi, Behn,
Thank you for your feedback, but we don't use AI answering machines.
Please provide some information (reference number, email) so that we can identify your account, and help you with any issue that you may encounter.
Thank you!
Your KeepCalling Team
When I call different people with different languages pick up the phone! The numbers are correct!
Reply from KeepCalling.com2026-03-09
Hi, Sahar,
We are sorry to see that you experienced issues with your calls. As noted on the website, calls to Iran may encounter problems due to the local situation.
Our Support Team will be in touch for further assistance.
Your KeepCalling Team
The line cuts constantly. The connectivity drops even if the network connection appears good in the mobile or I am using the wireless. Bot a treat sercvice
Reply from KeepCalling.com2026-03-06
Hi, Manuela,
Thank you for getting in touch! Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Make sure:
-you have the latest app version installed on your device.
-you do not have any VoIP restrictions from your Internet provider.
-your Internet connection is not very slow and thus cannot connect you to our servers.
To ensure a high successful connection and call quality, please set up your Caller ID (the number showing up on the screen of the person you call). You can find the option in the app Menu.
1. Go to the app menu, tap "More", select "Set my Caller ID" and enter the number you'd like your friends and family to see when you call them.
2. Shortly after, you'll receive an SMS with a Verification Code. Simply confirm the verification code on the same page and your Caller ID is set.
For any questions, you can contact our Support Team, available 24/7.
Thank you for being with us!
Your KeepCalling Team
PLEASE give your customer a reasonable period of time to type in the necessary numbers
Reply from KeepCalling.com2026-02-24
Dear Nathan,
We appreciate you bringing this to our attention. Your feedback helps us improve.
In the meantime it might be easier to use our free features that will save you time. If you decide to active them from your online account you will be able to skip dialing the PIN (PINless) or the destination number (Speed Dial).
Please let us know if you need assistance,
KeepCalling
