KeepCalling.com's goal is to offer the best products to ethnic markets through easy to use services and fair prices.From prepaid credit to monthly plans, mobile recharge, or virtual numbers, KeepCalling.com's services bring people closer together and help them stay in touch regardless of their location.With KeepCalling it’s easy to call home!For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
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Is KeepCalling.com legit?
KeepCalling.com (keepcalling.com) has a 3.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently appreciate the affordable pricing, reasonable tariffs, and overall great value for money when making long-distance calls to various overseas destinations. Many consumers frequently note the extremely reliable connection, crystal clear sound quality, and remarkable ease of use when keeping in touch with family abroad.
However, some people mentioned experiencing occasional technical problems, such as unexpected call drops, background static, and audio latency during lengthy telephone conversations. A small group of users also encountered unexpected extra charges, hidden rate differences, or frustrating difficulties regarding service changes and account billing.
Auto-generated from all reviews of this business. For reference only.
The calls drop after being placed on hold, the other person can not hear me. Very frustrating to have to continue to call a number then having the call disconnected.
There has to be a better service.
Reply from KeepCalling.com2026-05-13
Hi, Jo,
Thank you for taking the time to send us your feedback. Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well.
Nevertheless, please contact our Support Team so they can further investigate all possible issues.
Keep in touch!
Your KeepCalling team
Extremely frustrating when you cannot enter your pin and customer said does not respond on phone calls
Reply from KeepCalling.com2026-05-08
Hello and thank you for your review!
Checking our records, we can see that you got in touch with our Support Team and received assistance. If our phone lines are busy and you cannot reach us by phone (our busiest channel), email is the fastest alternative. Our email response time is less than 1 hour on average.
Keep in touch!
Your KeepCalling Team
I’ve really enjoyed KeepCalling especially as the rates are so good. I ring my mum in the UK 5 days a week. The only thing I do have a problem with is that quite often when I ring her, she complains about an echo. I don’t hear it but apparently she does which spoils her chat with me. It doesn’t happen with any other calls she receives, just mine. Anyway, apart from that, it is great. For $20 top up, it lasts at least 2 months. I would recommend it.
They charge you just for dialing an international number, even when the call never connects. It kept ringing with no answer, but I was still charged every single time until my balance was gone. What a scam!
Reply from KeepCalling.com2026-04-24
Hi Lili,
Thank you for reaching out. We are sorry that you are experiencing problems with the service. Please send us more information about your account, so that our Support team can start investigating, or contact us directly here: https://keepcalling.com/contact.
Keep in touch!
Your KeepCalling team
Not recommended!!!
First time, i just succesfully top up from this site
but after that they just ban my account for unknown reasons!
i try to login with gmail but their site always said worng user name and password. i change my password seems not solving my problem. i think they just block my login details.
totally worst top up site ever
i move to drsim and they have and great customer support compare to this site!! this site is scammer!! stay away!
Reply from KeepCalling.com2026-04-21
Hello!
Unfortunately, your account was suspended because it did not pass the automatic online security checks. Our Support Team is available 24/7 if you have any questions or concerns.
Thank you for your understanding!
Scam deduct credit without connection and customer service not helpful
Lost almost $50 without any successful connection
Reply from KeepCalling.com2026-04-20
Hello!
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there.
Our Support Team has already been in contact with you and, unfortunately, no further action can be taken from our end.
Thank you for your understanding!
They charge you by only dialling a long distance number. The phone kept ringing with no answers. Despite that, I got charged for every single attempt and finally I received a warning for low balance. This is a scam.
I didn't talk even for a few seconds!!!
Reply from KeepCalling.com2026-04-20
Dear customer,
We are sorry that you encountered issues when using our service. Please provide more information about your account, so that our agents can further investigate.
Thank you!
I still use it, but it's too expensive, and there's no promotion. I have been using it for over 3 years now.
Reply from KeepCalling.com2026-04-20
Hi,
Thank you for opening up the topic!
With us there are no fees, that's on the one hand. Secondly, the rates are the result of high call quality criterion when selecting our partners. Thank you for your understanding and for being with us!
Thirdly, don't forget that you can get regular offers by email (spam free newsletter). Make sure you are subscribed. Log into your account and go to the homepage. Press / tap "Get offers" (button down the page).
For any other questions, you can contact our Support team, available 24/7.
Your KeepCalling team
First time user. Went to buy credit using a London (UK) address. Did not accept the address and would not process the order. Not exactly confidence inspiring. Pass.
Reply from KeepCalling.com2026-04-21
Hi Robert!
Thank you for getting in touch! Using a UK address for your order should be no problem. We can look into this but we need more details; please contact our Support Team for further assistance: https://keepcalling.com/contact
Great day ahead!
I would give 0 star if i could, this i fraud, they rip you off guys.
Reply from KeepCalling.com2026-03-30
Hello!
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there.
Our Support Team is in contact with you for further assistance.
Keep in touch!
It charges the account even if there's no connection! Instead of dropping the call, you are connected to another line with music and prerecorded voice, and you are still charged! Illogical!
Reply from KeepCalling.com2026-04-07
Hello,
Thank you for reaching out. We are sorry that you are experiencing problems with the service. Please send us more information about your account, so that our Support team can start investigating, or contact us directly here: https://keepcalling.com/contact.
Keep in touch!
Your KeepCalling team
Very poor quality line calling from UK to Japan. It was "Dalek" for over half an hour in the past two occasions when I used the service (only time I used the service - happened both times). Every time customer service promised to have done some kind of "tweaks" but it shouldn't be that way, in the sense that they have to "fix" every time I make a call. I don't know why this keeps happening. I am displeased to say the least.
Reply from KeepCalling.com2026-03-26
Hello and thank you for taking the time to review our services!
We have verified your call connection. The vast majority of problems occur because of a weak telecommunication network in the destination country, especially during peak hours. This can cause quality issues or even disconnect the call unexpectedly.
However, we have made some changes to how your calls connect to your account to avoid future problems.
Your KeepCalling Team
Before I got KeepCalling I was always getting big bills from my mobile provider. Now, I save a lot. KeepCalling keeps things under control. I'm really happy with it.
Useless. It should refunf my credit. Not even able to make one call
Reply from KeepCalling.com2026-03-11
Hello!
We are sorry to hear that you experienced issues with your calls. As noted on our website, calls to Iran may encounter problems due to the local situation there.
Our Support Team will contact you for further assistance.
Keep in touch!
In an era of WhatsApp and all the other so called " free" Internet based communication tools, Keep Calling struggles to maintain a high standard of classic telefon services at affordable prices.
