Kole Imports & Closeouts

I always saw great deals on Kole…

I always saw great deals on Kole Imports, but hesitated to place an order. What I ordered is great (the items are for homeless kids). I'm very happy and the order arrived quickly.

My rep Michael has been very helpful…

My rep Michael has been very helpful and responds quickly to inquiries. Good variety of products and competitive prices.

Sandra ClausUnited States · 2 reviews · Experienced 2023-05-18 · Posted 2023-05-18

The rep was quick

The rep was quick, courteous and resolved my issue effectively

Customer

Mr. Franco is an exemplary representative of your company. He assisted me with the utmost professionalism and kindness. He is certainly an employee to be much appreciated and proud of. Thank you, Kole Imports! I love you products and will continue to purchase merchandise from you

Excellent Service by Michael.

Speaking with Michael was a pleasure. His responses were always prompt and courteous. I am in the sales and customer service industry and Michael has met all the skills with excellence. I am extremely grateful for what he has done in assisting me.

Antonia GerstackerUnited States · 1 review · Experienced 2023-03-21 · Posted 2023-03-21

Great

Great! Fast customer service. Organized packing and quick shipping. I will order again.Thank you.

Michael Franco was very helpful…

Michael Franco was very helpful professional and took care of the issue immediately.I will order again from the company in the future because of him. He’s an asset to the company. Than you Stella Newton

Great deals and great customer service…

Great deals and great customer service totally recommend it

Kole Imports has great products and…

Kole Imports has great products and very reasonable prices. My orders have always shipped in a timely manner and received in great condition. I recently had a problem with my order, I reported the problem on line and customer service manager called and resolved my order issue promptly and courteously. Thank you Kole for great customer service!!

Luis Alberto ColinUnited States · 1 review · Experienced 2022-12-13 · Posted 2022-12-13

My is restaurant is giving away toys…

It took a bit of time for them to answer but they did provide me with tracking number , just waiting on my order now. My is restaurant is giving away toys for kids in need this Christmas .. I order over $900 in toys order was sent 12/6/2022 and I haven’t received an email with tracking number!

Easy to order.

Excellent customer service

Excellent customer service and quick delivery of orders. Michael Franco is the sales person assisting us, he is very responsive and accommodating.

Michael was a caring and knowledgeable…

Michael was a caring and knowledgeable customer service representative for Kole Imports, investigated my concern and resolved the issue quickly. Thank you!

I made my first order as a new small…

I made my first order as a new small with Kole Imports & unfortunately it’s been a real unpleasant experience. I purchase some products that were defective & also damaged. Initially dealt with Angel Fundora which purposely ignored me during the 2 week return period after he lied to me about not accepting a tax exempt resale certificate. I ended up speaking with Michael Franco after that which was the worst experience in years dealing with a manager. Mike asked me to withdraw the dispute in order to help me & stated he’d credit me $82.97 which he lied to me also. I ended up dealing with Evelyn after & she claimed I got a credit back which I proved to her with my Kole charges there wasn’t any credits back to me whatsoever. I had 4 different deliveries for this simple order that became a mess. I have big hopes in succeeding in my new business so I thought any new businesses shall be cautious. I wanted to make a 2nd order but unfortunately with the service I’ve received, it’s been a big waste of time & disappointment. Evelyn attempted to make it right but she was just as bad as the 1st rep. BE REAL CAREFULwith this company. I even reached out to upper management and Rob Kole the owner and they simply don’t care nor reply.

Fantastic customer service.

$80 SHIPPING LOL

Will never look at their closeout emails again. Spent 1.5 hours putting things in my cart to find out at checkout, they think I'm going to pay $80 for shipping. Will never do that again.

The shipping is to expensive

Amazing products

Amazing products. A+ customer service . And they always have someone on standby to assist . Definitely a company worth supporting .

Cheri JenkinsUnited States · 1 review · Posted 2022-07-18

Great customer service!

I placed an order that eventually involved several changes and Michael was extremely helpful and patient in making sure our needs were met. Great customer service!

I had an issue with receiving something…

I had an issue with receiving something that didn't match what I ordered and was told to ship it back at my expense and that there would be a15% restocking fee. I expressed displeasure with that arrangement. After that it was taken care of without issue fairly quickly. Overall, I am satisfied and would likely order again