Very good prices on the products that I…
Very good prices on the products that I purchased. This was a repeat purchase. Very, very fast shipping. Recommend.
About Kole Imports & Closeouts
Data updated- Website
- koleimports.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 23 reviews
- Replies to negative
- 57% (13/23)
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About this business
Kole Imports & Closeouts is the leading wholesale supplier of general merchandise for any business, organization or value seeker
Is Kole Imports & Closeouts legit?
Kole Imports & Closeouts (koleimports.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 57% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-30.
What people say
4 Stars
Kole Imports are great. The reason for 4 stars instead of 5 stars is because the Minimum Order Requirement is a deterrent for me to be able to buy more frequently.
2 Orders In & I'm A Happy Customer
This is my 2nd time ordering from them and I've been really pleased with my experience so far. For some reason the 2nd order's tracking link just sent me to the main usps page so I emailed Saturday asking for assistance and received a new link in a reply first thing Monday. I had seen other reviews saying they had trouble getting a response from customer service before I ever ordered but I didn't have a bit of a problem personally. The only complaint I could think of is the nail polish I ordered in my first order had a decent amount that were totally dried up but it wasn't enough to bother reporting it so I've just steered away from ordering polish from them but otherwise it's been a great experience so far. Here's to hoping it stays that way! Give em a try I would say you'll be glad you did.
Every time I order anything glass
Every time I order anything glass, it's never packed properly. This time there were 8 coffee presses in a box with a 5' ladder. Why? I've been disappointed before, but now I'm almost angry. They are always conveniently out of stock, so that replacement's can't be sent. Side note, Just don't order anything glass!
Reply from Kole Imports & Closeouts2025-09-03
Hello Angela, We’re very sorry to hear about the way your order was packed and the frustration this caused. Glass items should always be handled with extra care, and we’ll be sharing this feedback with our team right away. Please reach out to us at [email protected] with your order details so we can review this together and work toward a solution. We truly value your feedback and the opportunity to make things right. Best regards, The Kole Imports Team
Unfulfilled
The products that I ordered, were not the products I received.
Reply from Kole Imports & Closeouts2025-09-03
Hello Chris, We’re very sorry to hear that the items you received did not match what you ordered. That’s definitely not the experience we want for our customers. Since many of our products are closeouts, inventory can move quickly, but we always want to make sure you receive what you expect. Our team would like to make this right for you. Please reach out to us at [email protected] with your order number, and we’ll work with you to resolve this promptly. Thank you for bringing this to our attention—we truly value your feedback and the opportunity to improve your experience with Kole Imports. Best regards, The Kole Imports Team
Extremely Disappointed with Kole Imports – Unprofessional & Unhelpful
I had a very disappointing experience with Kole Imports. After placing my order and making full payment, I faced multiple problems: No Proper Invoice Provided: Despite repeated requests, they refused to provide a commercial invoice. This prevented me from proceeding with my Amazon FBA ungating and shipment plan. Order Delays & Miscommunication: My order was kept on hold for a long time without proper updates. Instead of solving the problem, they kept sending me generic responses and links to their “FBA Guide” which did not help. Financial Loss & Harassment: Because they didn’t give the required invoice, I couldn’t sell the products I had paid for. This caused unnecessary delays, financial loss, and stress. Lack of Support: Their customer service was unhelpful and failed to take responsibility for the inconvenience caused. I expected professionalism from a wholesale supplier, but unfortunately, my experience was frustrating and unprofessional. I will not be doing business with them again and I cannot recommend them to other Amazon sellers.
Reply from Kole Imports & Closeouts2025-09-03
Hello David, We’re truly sorry to hear about your experience and the frustration it caused. We understand how important proper documentation and clear communication are, especially for Amazon FBA sellers, and we regret that we fell short here. Please reach out to us at [email protected] with your order details so we can review this together and work toward a resolution. Your feedback is very valuable to us, and we’re committed to improving. Best regards, The Kole Imports Team
Great Customer Service
I arrived home to find my boxes here
I arrived home to find my boxes here. I have to admit that not getting them on the phone was scary. It just shows they are working on orders. When my next order is placed, I will do it early like this one. I am a happy camper and I love their warehouse. It is fresh and clean. You know it by smelling your goods. Thanks for a job perfectly done.
I strongly advise against purchasing…
I strongly advise against purchasing from Kole Imports due to their utterly unreliable customer service. I spent over 2 hours trying to reach their support team, calling multiple phone numbers and extensions, including toll-free and local lines, but no one ever answered. I even attempted to contact them directly via WhatsApp, only to have my messages ignored. This complete lack of response is incredibly discouraging and makes it impossible to trust a company that fails to provide basic support. I had a highly frustrating experience with Kole Imports due to their unclear and inconsistent process for providing documentation needed for Amazon FBA ungating. Their FAQ suggests that a $500 purchase is sufficient for specially prepared invoices, but their customer service later demanded a $1,000 minimum, creating confusion and distrust. Additionally, neither the FAQ nor their help section clarifies when invoices or authorization letters are issued, leaving customers uncertain about receiving critical documents. Worst of all, Kole Imports explicitly states that their documents don’t guarantee Amazon approval, offering no assurance of product authenticity or compliance. This lack of transparency and reliability makes it risky to rely on them, as customers are left vulnerable with no clear recourse if issues arise. Update April 22 I am extremely disappointed with my experience with Kole Imports and strongly advise Amazon sellers to avoid this distributor. The issues I encountered make it clear that working with them poses significant risks to time, money, and account stability. The authorization letter provided by Kole Imports is highly unprofessional, split across two pages with no cohesive format, and fails to meet Amazon’s stringent invoice requirements. Amazon explicitly mandates that invoices include the seller’s name, address, email, and phone number; the buyer’s details; a detailed product description; UPCs for each product; and the quantities purchased. Kole Imports’ documentation lacks several of these critical elements, rendering it useless for complying with Amazon’s policies on product authenticity or restricted listings. This is a dealbreaker for any seller relying on valid invoices to avoid account suspensions. Additionally, their customer service is severely lacking. Despite multiple emails seeking a proper invoice and clear communication, I’ve been left waiting with no prompt or meaningful responses. "Haaa", and forget about contacting them by phone, they never answer a call. This level of unresponsiveness is unacceptable for a business that depends on reliable suppliers to operate efficiently in Amazon’s competitive marketplace. While Kole Imports may offer a range of products, the combination of non-compliant documentation, poor support, and unreachable phone lines makes them an unreliable choice. There are far better alternatives that provide professional invoices and responsive service. I cannot recommend Kole Imports to anyone serious about protecting their business and maintaining a successful Amazon account.
Reply from Kole Imports & Closeouts2025-04-16
Good afternoon Mr. Jorge, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered. Your feedback is extremely important to us, and we take your concerns very seriously. First and foremost, we deeply regret the difficulty you experienced in reaching our customer support team. We understand how critical timely and reliable communication is, and we’re currently reviewing our support channels, including phone and WhatsApp, to ensure this issue is immediately addressed and does not happen again. We also want to clarify our documentation process for Amazon FBA ungating, as we understand this is a crucial step in your business. We're here to assist you throughout this process. As a standard practice, we provide cash sale receipts as proof of purchase for all orders placed through our website. However, for orders intended for Amazon FBA, we do not automatically generate commercial invoices. If you require a commercial invoice or Letter of Authorization to meet Amazon’s requirements, we can manually prepare one for you. To qualify for these documents, the FBA minimum order requirement is $1000.00 per order. Once your order has been processed and shipped, we will email you a copy of the commercial invoice. Please note that we do not provide commercial invoices or authorization letters prior to orders being placed. As a one-time courtesy and in light of the challenges you've encountered, we will provide you with a Letter of Authorization to support your ungating application. We hope this gesture demonstrates our commitment to resolving the issue and supporting your business moving forward. Disclaimer: The provided commercial invoice and authorization letter do not guarantee category approval with Amazon. Amazon independently reviews all applications and makes the final determination. Purchasing products for the purpose of becoming ungated involves the risk of not being approved, and unfortunately, we do not accept returns under this condition. We encourage all customers to understand these terms before placing an order. That said, we acknowledge that our FAQ and website messaging did not clearly reflect this process, and we are already taking steps to correct that. Your feedback has helped highlight this gap, and we truly appreciate it. You will be receiving an email with the Authorization letter attached along with my direct contact information so that you have easy access to reaching someone here at Kole Imports. We’d love the opportunity to assist you further and earn back your trust. Please don’t hesitate to reach out directly with any remaining questions or if we can help with anything specific. Warm regards, Customer Service Manager
Customer service is awful
Customer service is awful. Been waiting a month for a refund.
Reply from Kole Imports & Closeouts2025-04-09
Dear Casey, Thank you for bringing this to our attention. We sincerely apologize for the delay you have experienced regarding your refund. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must be for you. We have escalated your case to ensure that your refund was processed. Please allow me to follow up personally to confirm that you have received the refund as shown in our records. If you have any further questions or concerns in the meantime, please don't hesitate to reach out. We appreciate your patience and understanding as we work to resolve this matter promptly. Best Regards, Customer Service Manager
I love kole Imports prices are great…
I love kole Imports prices are great delivery is fast and every item is exactly what you was described to u Will be placing another order soon
Incredibly Fast Shipping and Great Products
The product was exactly what we were looking for and the shipping was incredibly fast. Thank you!
Fast delivery.
Fast delivery of items ordered.
Great First Experience!
Shipped very quickly, packaged well, items just as described. I will be a returning customer! Thank you.
The customer service was excellent
The customer service was excellent, no matter the issue with my order.
Great job getting my order to me…
Great job getting my order to me quickly. All items were as advertised.
I own and operate a dog grooming…
I own and operate a dog grooming business. The dog items are at a great price, when I give Christmas or birthday gifts. There are plenty other items offered that are great customer appreciation gifts or promotional giveaways. Everything I ordered so far, I have been very happy. I recommend to other small business owners.
All my products arrived quickly and in…
All my products arrived quickly and in good shape! I will definitely be a returning customer looking forward to doing much more business with you guys!
Good distributor, big selection, good prices
I have used this distributor multiple times and the product has always come as described and in good condition. One time when I had an issue, it was a bit tough to get to the right person, but once I spoke with Michael Franco, he resolved and situated everything for me, helping with things he did not have to help with, and I remain a happy customer. Thank you.
Canceled my order for no reason
I placed an order on the 1st of January. I was extremely excited because this distributor came highly recommended to me by a friend. After about a week of not hearing anything I reached out and someone got back to me and said my order was likely ship the week after. Fast forward to the week after that and it never shipped. Today I checked my account to see the status and Kole imports canceled my order entirely without any reason given! I can’t seem to get an answer from anybody and I’m extremely disappointed as I was looking forward to receiving my products. I’d really appreciate it if somebody could reach out and rectify this issue.
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