Kole Imports & Closeouts is the leading wholesale supplier of general merchandise for any business, organization or value seeker
Is Kole Imports & Closeouts legit?
Kole Imports & Closeouts (koleimports.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 57% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-30.
I have spent more than $400 on shower curtains and cleaning pads, I have tried to sent this order back them because all this is just garbage is useless not worth the money nevertheless impossible to resale this because it will hurt my business so badly, so I requested a RMA which is needed before hands they just sent me an email state if I wanted to returning which was my request. From order date to the time they responded they spend the time I had to return which was 14 days. Now I have to through out all this garbage for I paid $466.00
Please do not waste your money like me.
Ths company bought a lot of craps from china.
sell to people wrong description Items.
They do not accept return unless you pay for the return. It is so funny. They do not care about the struggle poeple is to make money.
Honestly, I didn't expect the level of customer service that I received. Understanding of the issue was appreciated, follow up was awesome. This was a refreshing customer service experience. Thank you Michael Franco!
I only buy from them due to their product variety. Their prices are definitely not the best, and their customer service is lacking.
I called yesterday during normal business hours to inquire about tracking for my September 19th order. Nobody even picked up, had to leave a voicemail. Today, I get an email saying that my order from a week ago is now FINALLY being shipped out.
This is ridiculous. They have recently began requiring a $250 minimum just to place an order on their site.
$250 minimum yet they can't have someone answer the phone.
$250 minimum yet they take a week to send out an order.
They say the minimum of $250 requirement allows them to "offer improved shipping options and faster delivery time".
It shouldn't cost $250 to pick, pack, and ship an order in a timely manner, people. It should be a service baseline to get orders out within a couple of days, not something you need to pay extra for. I get more and more disappointed with this place recently. Only reason I continue buying from them is because their product selection is good.
Reply from Kole Imports & Closeouts2023-09-26
Dear Mr. Yoder ,
Thank you for taking the time to share your feedback regarding your recent order with us.
We sincerely apologize for any inconvenience or disappointment you may have experienced, and we appreciate your patience in bringing this matter to our attention.
We understand your frustration, and we are committed to resolving this issue promptly. Our team has already begun investigating the details of your order to identify where things went wrong. Rest assured, we take your feedback seriously, and we are dedicated to improving our services.
Our goal is to ensure that you receive the quality products and service that you deserve in a timely manner.
We will be in touch with you shortly to discuss the specific issues you encountered and work towards a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we address this matter.
If you have any further questions or concerns in the meantime, please don't hesitate to reach out to me directly my email address is [email protected] and direct phone number is 424-246-5568 ext.101.
We do value your business and would like to make this right for you.
Thank you for choosing [Your Company Name], and we look forward to resolving this issue to your satisfaction.
Sincerely,
Michael Franco
Customer Service Manager
24600 Main Street, Carson, CA 90745
(310) 834-0004 ext. 193
(424) 246-5568 ext. 101
Business Hours: 7:00 am – 3:45 pm (Pacific Standard Time)
www.koleimports.com
Extremely satisfied with the response. I will continue to share your website as a place to order in bulk.
I also appreciate the professionalism of Michael. Great job.
I really appreciate the fact that Kole Imports would respond to my inquiries & they ship fast. I hope one day they would come back to the East Coast (not in Manhattan because NYC is chaotic). Why not try opening up another East Coast warehouse in New Jersey? NJ has been voted 2 years in a row for the best state to live in...in my neighborhood people are educated & most of the people earn $175K a year. Pls. consider this suggestion :)
I received my order in 4 days..I got exactly what I ordered..24 Nail buffers.. I saw some negative reviews so I was Leary..This company is legit I will definitely be shopping with you again..
This was my first time ordering from Kole Imports. I was nervous because I needed these acrylic frames for an event and no delivery date was specified. Luckily, my order arrived quickly and in good condition, with no broken frames out of 100!
I have not received my purchase like your email said
Reply from Kole Imports & Closeouts2023-07-17
Hello Ms. Balcerzak
Thank you for placing your order with us! I will review over your order and send you an shipping status update by today.
Regards
Michael Franco
Customer Service Manager
[email protected]
1-800-874-7766 ext. 193
I received my 4th order 2 weeks ago. I found that 2 of the meal bird feeders I ordered were un-sellable. One had the entire base and perches missing and one had the base broken away from the unit. I have reached out to Kole, both by email and direct phone call. I've yet to receive an answer on returning the product for replcement or compensation. This will probably be my final order with them unless they make some attempt to rectify the problem. Buyer beware!
Reply from Kole Imports & Closeouts2023-07-17
Hello
Thank you for sharing your feedback with us about your order. We apologize for the delayed response and would like to get this addressed. Please contact me directly via email or by phone. I have provided my contact information below in my email signature.
Regards
Michael Franco
Customer Service Manager
[email protected]
1-800-874-7766 ext. 193
I ordered only once from Kole Imports. I was not fully satisfied with my purchase, but Mike in customer service worked with me and made things right for me. Quick response and got a favorable solution. I would shop at Kole imports again and would recommend it to others!
The package was not well padded and the box was opened when delivered. The plastic handles are all dirty.
Reply from Kole Imports & Closeouts2023-06-22
Hello Lissette Thank you for sharing your feedback with us about your order. We will reach to you today to get this support issue with your order addressed.
Eedistribution
Faire
Kaywholesaledeals
Grand Distribution LLC 
Everful Wholesale
Elite Distributor LLC
DollarDays
American Wholesale LLC