Kole Imports & Closeouts is the leading wholesale supplier of general merchandise for any business, organization or value seeker
Is Kole Imports & Closeouts legit?
Kole Imports & Closeouts (koleimports.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 57% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-30.
Recent order had 20 items missing and 70 of the incorrect item. Emailed them immediately with photos and asked for help. Had to open a PayPal claim in hopes to get my money back. They STILL have yet to try to help, fix or refund. They have great deals IF you are lucky enough to get what you paid for.
EDIT-I HAVE emailed them directly several times, no response
Reply from Kole Imports & Closeouts2022-06-21
Hello Sara
Thank you for sharing your feedback with us regarding your order. We apologize to hear that you were shorted items in your order. Please email me directly and I will get this addressed for you right away. I look forward to speaking with you on this.
Thank You
Michael Franco
Customer Service Manager
[email protected]
424-246-5568 ext. 101
Unfortunately, we had to return three orders due to the product not being exactly what we were looking for. We appreciated the effort Michael took to rectify the situation and return our funds from the purchase after we returned the product.
My sales rep. Harold Salas is very good and works to ensure that every aspect of my order is taken care of and calls me if there is a problem. I do appreciate that.
Kole Imports has the worst customer service. They don't return phone calls or emails. It took 9 days to process an order and then provided a fake tracking #. Beware. This company does not care about your business. Alma Corral and Michael Franco- you guys should be ashamed of how you handle business.
Order something and didn't even get my product or my money back can't get in contact with no one
Reply from Kole Imports & Closeouts2022-02-03
Hello Ms. Garcia Thank you for sharing your feedback with us. We apologize to hear that have not received a status update on your order. To better assist please provide us with your order number and contact information (email address and phone number). We will contact you directly to get this addressed.
Thank You
Michael Franco
Customer Service Manager
[email protected]
424-246-5568 ext. 101
Outstanding customer service and resolution help. Michael Franco was immediately on top of any issue and had everything handled before the call was over. Never had any issues with this company after many orders. Now seeing how they handled some hiccups I have full confidence in any and all future orders which will be done with them.
I AM VERY SATISFIED WITH
Mr. MARK INOCENTE, HE IS THE PERSON WHO IS HELPING ME WITH ALL MY ORDERS, HE IS DOING A VERY GOOD CUSTOMER SERVICE. WITHOUT PEOPLE LIKE HIM THE COMPANY CAN'T GROW UP. I AM VERY SATISFIED.
Michael was very nice called me and spoke to me personally. I felt like a appreciated customer and he even told me to call him if I ever needed anything and any help at all
I gave you 1 star because you have been ignoring me since March of this year. I have contacted you on several occasions with no response. You have my money and the products, I'm going to need one or the other. I'm tired of this. It is not that difficult to return my money or ship my products to my home. This is sad to be my first experience with you all...shame on you.
Reply from Kole Imports & Closeouts2021-07-16
Hello Angela
I am sorry to hear.... I would like to fix the issue that you have expressed in the review as Kole Imports & Closeouts is not in the business of customers having a bad experience, not to mention not receiving product that they have ordered if shippable.. That said can you provide me with an order number so we can review and address the issue. Thanks
Very poor communication and no means of direct contact. You just go to voicemail if you call. We purchased headbands for gift bags to deliver to a women's shelter and after a full week since they were ordered I can't get ANY info on when the headbands will be shipped. We are putting the bags together in 4 days and it looks like the headbands won't make it. Have NO use for them after that date, so I just wasted money purchasing them. I would suggest you shop elsewhere if you have any time restrictions. Extremely disappointed. Wish I had searched for reviews on this company before placing my order, because I would have seen this site and noticed others were having this issue.
Reply from Kole Imports & Closeouts2021-06-22
Good Afternoon
Thank you for sharing your feedback with us. We apologize to hear that have not been able to reach us. Our offices are temporarily closed due to Pandemic restrictions. However we can be reached via email at our support inbox at [email protected] and we can contact you directly. To better assist with this please email me your order number on the subject and best contact number and I will contact you directly to get this addressed right away. Please note that we provide status updates via automated email notification to your email address on file. Once orders are packed and shipped we email you a copy of the cash sale receipt and tracking information of your order. I will stand by for your response on this.
Thank You
Michael Franco
Customer Service Manager
[email protected]
May 28, 2021 i ordered a large shipment in the amount of $379.30 from Kole Imports consisting of 13 products but i only received 11 products. I received my order on June 7, 2021 and after checking the manifest with the items i received i discovered i never received double view cosmetic vanity mirrors which consist of bulk of 9 mirrors. I tried emailing and calling this company many times leaving voice mails and i still have not received a response from this company. I paid in good faith and did not receive all the products i purchased. All i want is the double view mirrors or a refund in the amount $18.36 and this company don't want to reimburse anything. I am frustrated and disappointed with their take your money, short you on your products then don't resolve any mishaps. I thought Kole imports was reputable company but i learned the hard way. I have been tricked and ripped off and their products are cheap quality and not even worth the money. My advice do not buy from this company they sell Dollar Tree products at a higher price, and terrible customer service.
Reply from Kole Imports & Closeouts2021-06-14
Good Afternoon Ms. Wilson
Thank you for sharing your feedback with us regarding your order experience. This type of feedback will help us improve our customer service experience. I apologize to hear that this has not been addressed and I'd like to make things right here. Please email me directly your order number and I can review this over and look into this asap. I look forward to speaking with you on this.
Thank You
Michael Franco
Customer Service Manager
[email protected]
Great products at great prices. I ordered items for a give away for our customers and our customers loved them. Shipping was fast and I received everything as ordered. Customer service was excellent. I recommend this company.
After all the troubles Mr Michael Franco did all he could to solve our issues. I thank him very much and now he deserves a five star for his help.
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And the very bad customer support continues. Now I am trying to return the item since monday 21 st and simple have no answer neither by phone nor by email.
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The order number is 2000226219 #SO245745.
Now I have a tracking number, but I also got a message saying we will not get an invoice. What kind of wholesale does not provide invoices!!??
The product has no use to me without an invoice, if that is the case pelase give me information on how to return and get a refund.
I placed an order 06/06, received the confirmation by email, my card was charged. However at the site the order doesn`t appear. I don`t get a track number nor any other information. Try to call 3,4 times a day and am laced on hold for 30 minutes each time. Sent several emails and got no answer. Filled some tickets at the website and also didn`t get no answer. No my money is taken out of my account, I don`t have the products nor any support. The worste customer support I have ever seen. Total disrepsect with a client.
Reply from Kole Imports & Closeouts2021-06-09
Good Morning Nestor
Thank you for sharing your feedback with us regarding your experience. I apologize to hear that you were not able to reach support to get your support questions addressed. Please note that our offices are temporarily closed due COVID19 pandemic restrictions. However we can be reached at our support inbox at [email protected] or you can contact me directly. To better assist you please provide me with your order number and the best contact phone number and email you can be reached at. We look forward to speaking with you and addressing your concerns.
Thank You
Michael Franco
Customer Service Manager
[email protected]
562-912-8657
How can you find a profitable business at Kole Imports when the shipping is a ridiculously expensive as the products? I had a test spend of $398 worth of products added to my cart. During the checkout, my total cost was $687!
Personally find there hiring process to be very poor. I understand that it's a pandemic but to be told my interview is at 9am then i get there and the individual isn't even there and someone else will be conducting an interview and he initiates his own aptitude test is sort of blind siding in my opinion. The woman who i won't name only informed me of a interview not a test of any kind. Very unprofessional not to say or inform me of this at all.
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