LaLaMira

Hi Mallory, Thank you for your feedback. We understand how disappointing it can be when a custom order does not meet your expectations. We would like to clarify that our quality control team provided you with the quality inspection photo, confirming that the dress was made according to the measurements you supplied. As stated in our policy, custom-made items are non-returnable unless there is an error on our part. While we empathize with your situation and have offered a 30% refund as a goodwill gesture, we hope you can understand our policy regarding custom sizes. If it is indeed our mistake, we will take full responsibility. We are dedicated to ensuring customer satisfaction and producing quality products. If you have any further questions or need additional assistance, please feel free to reach out to us. Thank you for your continued support. Best Regards LalaMira

Hi Challice, Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize for the delay and understand your concern, especially with the upcoming wedding. To clarify, we received your order on December 15, and it left China on December 21 after being completed. Unfortunately, due to the Christmas and New Year's holidays, as well as customs inspections, the transit time has been longer than usual. We have already contacted the courier company and confirmed that your package is currently in transit to the local delivery service. We are actively urging them to expedite the delivery and update the tracking information as soon as possible. We appreciate your patience and understanding during this time. Please continue to monitor the tracking information, and feel free to reach out to us for further questions. Thank you for your understanding, and we hope your item arrives in time for the wedding. Best Regards LalaMira

Dear Evisa, Thank you for sharing your feedback. We’re sorry to hear that the size didn't meet your expectations. We always strive to provide accurate size guidance, but we understand that sizing can vary. If the item is too large, please feel free to contact our customer service team at [email protected] for assistance. We are happy to help you with returns or other solutions you want, and we will ensure you are fully satisfied with your purchase. We kindly ask that you reach out to us directly through our official channels so that we can resolve the matter quickly and effectively. This way, we can address any concerns in the most efficient manner. Thank you for your understanding. Best Regards LalaMira

Dear Customer, Thank you for your feedback. We're sorry to hear that your experience was not as expected. Regarding the shipping notice, we understand the frustration caused by the tracking update not being sent in a timely manner. While the shipment was dispatched on time, there can sometimes be delays in the tracking information being updated, and we are working to improve this. Regarding the odor and discomfort you mentioned, we've carefully reviewed our materials first and can confirm that the dress should not have a strong odor or cause irritation. If the odor you experienced was unusual, please reach out to us at [email protected] and describe it in detail so we can investigate further. We take your concerns seriously and will do our best to address them. For any after-sales issues, feel free to contact us directly. Best Regards LalaMira

Dear Customer, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. For order LM7099, there are two made-to-order dresses, and you returned them because they did not suit your preferences. Following our return policy, the cost of the dresses has been fully refunded, while in this case, both the original shipping and return shipping fees are non-refundable. You can view the full return policy here: https://www.lalamira.com/pages/return-policy We encourage customers to reach out to our customer service team directly with any concerns or confusion. Thank you for your understanding. Best Regards LalaMira

Dear Mimi, Thank you for your feedback, and I sincerely apologize for your experience. I understand how frustrating it is to wait for an order, especially when you've been looking forward to receiving it. Your order was placed on September 17th and shipped on September 28th. Unfortunately, it is currently being held for inspection by customs, which is beyond our control. As of today, October 8th, the package is still undergoing the customs clearance process. The shipping company just informed us that this is a routine customs check, and they are actively following up on the status of your package. We appreciate your patience and understanding during this time. We will keep you updated with any developments regarding your order. If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding.