About Lava Art Cosmetic
Data updated- Website
- lavaart.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (5/5)
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About this business
Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________Please contact us on [email protected] so we can help you.
Written by the business, not verified by us.Is Lava Art Cosmetic legit?
Lava Art Cosmetic (lavaart.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers genuinely love the lightweight foundation because it covers skin imperfections smoothly, stays fresh for hours, and feels remarkably gentle on sensitive skin. Many people frequently mention that customer support responds very quickly and consistently provides exceptionally helpful assistance with daily orders and ongoing subscriptions. Some reviewers were not happy with slow response times when attempting to handle product returns, exchanges, or missing shipment tracking information. A few consumers also experienced frustrating communication delays and rather disappointing customer support when trying to resolve unexpected problems with their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Pathetic customer service
Pathetic customer service. Wanted to return product it’s been 4 days no reply with help. Why you need to contact the support team for return. So you can get frustrated right. Requested to cancel membership still no response. Feeling of getting scammed
Reply from Lava Art Cosmetic2026-03-12
Hi SIMARDEEP, We can see that you placed a FREE product trial order on January 30. As clearly stated during checkout, this trial includes an automatically created subscription, which can be cancelled anytime before the next shipment. Regarding returns, customers are required to contact our support team so we can provide the correct instructions and monitor the case properly rather than relying solely on automated systems. 🙌 Your subscription has been CANCELLED. ✔️ While this was not confirmed earlier by the agent you initially spoke with, it has been processed on our end. We have also already provided the return instructions and return address via email, and these are available on our website as well. Please note that we do not provide return labels. Once the package is returned and received at our facility, we can process a refund minus the 15 USD return fee, as the subscription package was shipped correctly according to the terms accepted at checkout. Our sincerest apologies for any frustration, as that is certainly not the experience we want for our customers. At the same time, we hope it clarifies that the order and subscription were handled according to the terms shown at checkout, and our team has provided the necessary steps to resolve the matter.
Best products I’ve ever had for my…
Best products I’ve ever had for my problem skin. The customer service is as good as the products - just excellent! 🌸✨
Good service and customer support
Good service and customer support. There were some issues with the delivery and the invoice, but I received clear information and quick responses. I love the product and can truly recommend it.
Quick reply and help with the order
fantastic product
fantastic product, and very good service from the company
Very nice helpful staff.
Great products and excellent service.
This company was such a pleasure to…
This company was such a pleasure to work with. I emailed them and they emailed me back immediately and answered and solved all my questions and issues! Top notch company that stands by their word and their products!
Do not buy from this company. Ever.
NO - Do not buy from this company. Zero minus ten!!! I ordered ONE (I am white skinned so light colour) and they sent me two refills, curiously since I am white skinned my refills were a very very very dark colour. This has taken almost six months of bs. "Can your send photos" Why?? You know what you sent, no?? "Did you have a chance to review my previous email" blabla. Do I need to review your email? DO NOT BUY. "Gladys" "from customer service"sends me emails every seven days (once a week this is how long it takes for a response). She already asked twice for photos and she is still asking for pic of the product"she" sent me. Do not buy. Ever.
Reply from Lava Art Cosmetic2026-02-20
Hi Guro, my name is Beatrice. I’m truly sorry for your experience. Receiving the wrong shade was our mistake, and I completely understand how frustrating this must have been. That is not the level of service we aim to provide. I’ve personally emailed you to ensure your case is resolved as quickly and smoothly as possible. We are committed to making this right. We hope to hear from you soon.
Great support from Beatrice
Great support from Beatrice, as always :-)
I received a quick and friendly respons
I received a prompt, friendly, and solution-oriented response
ABSOLUTE GARBAGE WITH PAID/BOT POSITIVE REVIEWS!
Absolute garbage! This is literally the worst foundation I have ever used! The color is way off from what I chose and it is so light. I still give it a try just to see about the quality. Not only did it show each every single flaw or what coverage it barely did provide, but it highlighted flaws that I have no idea that I even had! How anyone gives this anything above one star is absolutely mind-boggling! Not to mention there is absolutely nowhere on their website where you can cancel the subscription. And if you go to their FAQ page, anything about subscriptions is not even on there. The only thing that I did find about canceling subscriptions tells you to click on something that is literally nonexistent on their page. I have now sent an email to see about returning this and have now read further information that if you do want to return an opened product it’s only stored credit. However, they charge you a $15 return processing fee plus you have to pay $10 for something else that doesn’t specify. Not to mention that I’ll have to pay to ship it back myself of course. That comes out to nearly more than the product itself even. Obviously if I hate the product why in the world what I want a store credit because I don’t want anything from them again? I made sure to include my email that I do not permit them to charge funds from my account ever again and hopefully that message gets through to them so I guess we shall see about the customer service side of things. A ABSOLUTELY POSITIVELY 1000% DO NOT RECOMMEND THIS ITEM!
Reply from Lava Art Cosmetic2026-02-11
Thank you for your review, Nicole. We’re sorry to hear that the product was not a good match for you, however several details in your review require clarification for accuracy and transparency. Your order was placed very recently under a LIMITED PROMOTIONAL TRIAL, where the product itself was provided free of charge and only the shipping cost was paid. As with all cosmetic brands, opened or used products are not eligible for monetary refunds due to hygiene and safety standards. These terms — including any applicable return costs and conditions — are clearly outlined in our policy prior to purchase. Regarding your subscription concerns, we can confirm that your subscription was already cancelled promptly after receiving your email request, and no further shipments will be processed. Our team has also responded directly to you to ensure everything has been handled correctly. We fully understand that not every product works for every individual, and personal experiences can vary. However, we kindly ask that public information reflects the actual timeline and policies in place. Our customer support team remains available and committed to assisting you further should you need anything else.
Great products and an excellent…
Great products and an excellent customer service. Quick and nice replies on questions you may have.
I had to skip a month in my foundation…
I had to skip a month in my foundation subscription..and emailed to resume shipments. Immediate response! Gladys took immediate care to resume shipments and was incredibly polite as well! Great service!
Wery good product and quick and helpful…
Wery good product and quick and helpful people.
They provided good service and…
They provided good service and responded quickly if you had any questions. I also love the product that I purchased,it's very gentle to my sensitive skin and I always look fresh. Thank you!
Super duper
Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast they reply, answer my questions and fix my issues 💎 And of course, the quality of the products! 🌟🌟🌟🌟🌟 Thank you for brightening my day with your awesomeness! 💝 I always recommend you to all my friends and family 🥰🌸
Good product which I really enjoyed for years
Good product which I really enjoy. The customer service is excellent and I speak from both the smooth way and when problems occurs and they have always solved and taken care of all the issues along the way. So very happy with the people working there.
very satisfied 🤩easy to apply
very satisfied 🤩easy to apply, covers well. very good service
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