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Lazada (lazada.sg) has a 1.3 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer service agents who offered conflicting answers, repeated template replies, and consistently refused to provide meaningful assistance when issues arose. Shoppers also noted receiving defective products, alongside extremely frustrating experiences where refund requests were repeatedly rejected or severely delayed. However, some people mentioned serious issues with severely delayed shipments, unfulfilled orders, and items that were never delivered by third-party sellers. Buyers additionally pointed out that tracking packages was frequently impossible, while online dispute resolution processes completely failed to protect consumer interests.
Auto-generated from all reviews of this business. For reference only.Some of the products I bought were not based on what they advertised. Lazada allows people to falsely advertise their products. Redmart when you order with them the order summary and what actually is delivered is completely different. They can choose to cancel anything if they don't want to deliver it. Order 100+ dollars worth of groceries. Only 50 dollars worth of groceries came. You want to charge delivery? Bad service. Don't bother ordering with them. Go shopee
Terrible service. My refund case is pending since 5th june22 with Lazada and each time i call to check the status it just doesnt move. All customer service executives (Candy, Jayson, Amy) lie to the core and severe by the 48hrs SLA on the email, chat and calls but no action has been taken yet. All i do is keep calling everyday and keep repeating my story. I dont even have the item as i have already returned it and i dont even have my money back since over a month now. one word...TERRIBLE CUSTOMER SERVICE
On June 6 of lazada sales , I bought five cartons of adult diapers together with lazada and seller vouchers . A few days later Lazada cancelled the order giving reason as seller did not shipped on time . It is a stupid reasons to give as during sales promotions period, sales are expected to increase and will take more time than usual to ship not forgetting other platform are also having sales promotion during this period . Is Lazada using such " tactics" - basically the issuance or various vouchers are "fake" which they know will not be put into effect because they have " all the while have no intention of allowing the sales to go thru ?" This is not the first time , all the cancellation on my account are done by lazada . If continue this way , in future sales period , lazada would be my last choice . When you create a sales promotion hopefully your intention is have as much orders being fulfilled as possible and not waste the buyers time ! Customer service are basically of no help as they are low level without much authority and only can answer from a fixed template which is I refer to which is we feedback the relevant department ! The key is to solve the problem and not push it away to another department . As a buyer i am dealing with Lazada and not a partial department . The right way is to deliver the product at the same price that was originally contracted as long as it is not out of stock or they should have check with the seller whether they can ship and give them an extension since it is a sales period where volume are expected to be higher than normal!
Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange. I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction. I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their “technician” swiped left and right a few times and the screen responded (also have video proof of this). Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc. They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio). Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and “deal” with me (I have the screenshot). I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.
If I can give zero star, I would. I purchased groceries from Redmart under Lazada platform. This wasn't my 1st purchase it has been quite a few times. However only my 1st experience was on point as promised. The following orders was either late or item was packed horribly. Eg, food supplies were packed in a same box with my laundry supplies! Ok nvm, I dont want be so petty. So I never give any feedback back then. And now, I was told that my grocery items was 1hr late delivered via SMS. I opt 8-10pm delivery as that was the only available time left and the earliest slot I can opt too. It was pass midnight and still no show. Next day, I contacted live agent for immediate assistance as it is 12noon and still no show. They say my grocery order was canceled due to they couldn't attempt the delivery. Refund will be credited back 3-10days?! I told agent that I dont mind waiting later date or time as soon as you get a delivery man to deliver. Rather than refund as I need the cold meat for my raya. I mean guys, srsly I think a reasonably way to refund a customer's purchase is due to damaged goods or out of stock. But this matter, they just anyhow resolve it by refunding money. And as we all know, refund takes days! Where I have to constantly keep track of my ibank in case Redmart did not refund me back! Im starting to have trust worries here with Redmart. Agent told me she wants to offer $6 delivery waive on next purchase. I immediately replied, im avoiding myself to shop at this platform anymore. In case my delivery got cancelled again and refund will be the way they resolve things. We get our groceries in an efficient & convenient way by choosing online grocery shopping. However, it was turn to an inconvenient & unpleasant experience with Redmart, Lazada. From packing to delivery and lastly to customer service, all this need to be improvise. I realised that it is not getting any better! I can't even left a review directly to the platform. Hence, I found it here to share my bad experience with Agent Lyndy and kept on giving my templates replies and I almost ask myself am I taking to an automated robot? No feelings at all.
Really appalling company. Every delivery is late. I can’t remember the last time a RedMart delivery was on time. At best it will be an hour late, but often it has been the case we have on order due between 4-6pm for example and it has still not arrived by 11pm and we just cancel as at want to go to bed. Really the most incompetent company around. I will always choose Amazon and Shopee over Lazada. Never had a single late delivery from Amazon Fresh and order from them every week. I only ever order from Lazada on the occasions they have something the other 2 don’t have available, and every time there is some sort of problem with the order. I really don’t understand how such a useless company can stay in business
Use a voucher to make me create an account but once the account created, the voucher cannot be used because "Unable to collect the voucher". Don't get baited by this company
I call up customer service and they are very rude and in the end nothing was done or resolve and they don’t even provide me a ticket number for follow up. I hope Lazada management will look into this issue as I don’t even have a chance to feedback on their quality and service. I try to search over website and could not find any email for feedback on this too. Hope the management will consider to have a QC department if not then I think all this bad customer service were cover by your own customer service team.
Lazada is a joke, their grocery arm redmart, next level of bad! Ordered my groceries which is supposed to delivered between 3-5pm, it’s 8pm now and I’ve not received anything. Called customer service and they were of no help! And now, they are not even picking up my call!
I just want to ask. Do you guys think if someone unrelated to lazada will win the condo for 11.11 lucky draw? How sure are we this is genuine?
Surprised by the many bad reviews. I purchased from the Lazmall platform quite a few times and they were all very very good. Maybe because I choose to purchase only from authorized shops on Lazmall that are more dependable.
I wrote a poor review on them a few days ago abt their customer service on a return /refund item in this site as well as on Lazada feedback. To my surprise within 4 days I had the item collected back n a refund made though I was more interested in an exchange rather. A small discount was thrown into the refund as well. Don't know if they are doing something abt it based on so many negative comments posted here. Still a big thank you to them is warranted on their efficiency. However,still feel their poor customer support needs to be addressed if they ever want to make customers happy n return to them.
Definitely a place where i will shop. Not sure why the many bad rating. Just read the commend and you'll be fine. It is safe to buy from Lazada.
Today we had a delivery scheduled for 7-9 pm. We did not hear the doorbell or the calls until customer service called a third time. When I finally opened the door the delivery guy was about to leave. He had changed the status of the system to customer not responding so was not allowed by the system to deliver even though he was right there. DP Francis however was great and agreed to wait 5 minutes ( even though he had other deliveries) till we clarified the situation with customer service and got our items. This was great customer service from Mr Francis and I would like to bring to Lazada’s attention to this.
My refund was credited to Lazada Wallet on 11th Sept 2020. I called Lazada call Center informing that I wish to close my Lazada Wallet and Lazada account in October 3020. I have contacted Lazada more than 3 times for my refund to be credited to my credited card. Till date the Lazada dragging the refund and fail to take my instructions. I have similar refund with Amazon. Amazon refund on 3 working days. I have very little confidence on Lazada to buy products and refund are biggest issues and take months to refund. My case dragging from 11th Sept 20 till now. From this experience, I will not buy products from Lazada. Disappointed extreme ad unprofessional.
I ordered 2 no’s. Fitbit Versa Lite on 9 Sep. @$198 each. On 10th, received a package containing only one Fitbit in original packing. Sent Lazada photos with request for shipping second unit or refund of price of one. After some delay they asked to contact Fitbit. Fitbit responded saying they are not responsible and advised me to seek refund/replacement from Lazada. Frustrated with both organisations 😠
This was a follow up on my refund for damaged Steam Bosch Iron delivery. I was asking for refund for the past two months. The item was returned on 8th July 2020. I called Lazada on 3 occasions and I got the same reply. On 11th Sept 2020, I lodged a online complaint with Consumer Association of Singapore. I loaded the photos and the details Ninjavan collection Center. I received a immediate response from CASE and also received a mail informing me that my refund was in progress. I would like to Thank CASE for taking immediate steps for refund. I also must thank the seller Magnify for assisting in the refund process. The seller Magnify was transparent and helpful in my refund and genuine seller to except the damage Bosch Steam Iron. Lazada refund process was dragging the process for long and had to call Lazada on 3 occasions. My experience on refund and return damage product to Lazada was hassle. Time Consuming and frustrated. Coordination of Lazada was slacking. I will grade Lazada only as 3 star. On 5th October 2020, I contacted Lazada for my refund has yet to be credited into my Card. The Lazada customer service informed me that my refund was credited on 11th Sept 2020. I checked and confirmed with my Bank and there were no refund credited. But I recieved a mail stating money was credited into my account. This episode of refund is not a easy task and so difficult to deal with Lazada. I will not buy product with Lazada. Refund and return items are dragging for 3 months just to refund $224. With modern technology, i don't see why Lazada delay my refund despite contacting Lazada so many occasions.
I had a bad experience with lazada delivery and customer service, i will say shop at your own risk or inconvenience even though they are a large corporation. Customer service is just for show only, they make it so difficult to reach them and then when you did , no help was rendered
I ordered a Bosch Steam Iron for $224 from Lazada on 17th May 2020. The seller was Magnify. There was no news about the delivery for two weeks. Early June 20 I contacted the seller and requested for updates. Seller expedite the shipping and was delivered to my home. Upon receiving the Bosh iron, open and found that it was damaged. It appears very poor quality cover plastic and steam iron was made in Spain. I follow procedures to return. Today is 22nd June and the Lazada engaged Ninjanvan fail to pick up the return iron. Each time I complain to seller the Ninjavan keep mentioning that they are to pick up but never turn up. Until my iron is returned to seller. My refund was hold by Lazada. My money got stuck with Lazada. Please note that no one takes the feedback serious on return items pickup Service. Be aware that Lazada is a lousy and unreliable online Service. Amazon was much much better Service. I get my refund quite fast and professional. Very Disappointing Service by Lazada.
My overall experience with Lazada has been positive. I have been shopping on their platform since April 2020. Out of the 65 items i ordered since then, only 1 item was not delivered, which later Lazada refunded me for it. The items are mostly delivered within the scheduled time frame. I personally preferred their delivery partner, Ninja Van for their responsiveness. The return process is almost seamless. Best to check and reject an item upon delivery, for better chances of refund. However, I urge Lazada to improve on their customer service. The automatic response system can be frustrating. We prefer human to human communication. A customer service hotline would be great :)
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