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Health & Medical

LensDirect.com

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204 reviews

4.8204 reviews
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About LensDirect.com

Data updated
Website
lensdirect.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
204 reviews
Replies to negative
70% (7/10)
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About this business

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

Is LensDirect.com legit?

LensDirect.com (lensdirect.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support team for being exceptionally helpful, patient, and quick to resolve various ordering questions or personal concerns. People also mention that the online ordering and shipping process is very smooth, providing prompt delivery times and helpful real-time tracking updates. However, some customers also noted frustrating problems with product quality, such as incorrect prescriptions or physical items not matching their initial expectations. A few reviewers experienced significant shipping delays and ongoing communication challenges when trying to rectify mistakes regarding their customized orders.

Auto-generated from all reviews of this business. For reference only.

What people say

感谢达塞尔的支持

Reply from LensDirect.com2026-06-30

Hello Iuri! Thank you for your kind words! We're so glad Darcel was able to help. We'll be sure to share your appreciation with her. Thank you for choosing us, and we look forward to assisting you again!

Kadisha 为客户提供了出色的服务……

Kadisha 提供了出色的客户服务,让我的镜片订单准备好进行处理。她的及时而礼貌的回应值得赞赏!

Reply from LensDirect.com2026-07-01

Hello Susan! We're delighted to hear that Kadisha provided you with wonderful customer service while getting your lens order ready for processing. We'll be sure to share your feedback with her—she'll be thrilled to know her prompt and courteous support made such a positive impression. We truly appreciate you taking the time to leave us a review and thank you for choosing us!

她一直陪着我直到我们锻炼完……

她一直陪着我,直到我们为我的安全设置问题找到解决方案。然后我就可以下订单了。

Reply from LensDirect.com2026-07-01

Hello James! We're so glad to hear that our team stayed with you until a solution was found for the security settings issue, allowing you to successfully place your order. Providing patient and dedicated support is important to us, and we're delighted we could help. We truly appreciate your feedback and thank you for choosing us!

Lexie非常乐于助人并且完全......

Lexie非常乐于助人,完全解决了我的问题!谢谢莱克西!

Reply from LensDirect.com2026-07-01

Hello Katelynn! We're so glad to hear that our team stayed with you until a solution was found for the security settings issue, allowing you to successfully place your order. Providing patient and dedicated support is important to us, and we're delighted we could help. We truly appreciate your feedback and thank you for choosing us!

出色的客户服务

I've ordered glasses from Lensdirect.com before and always been happy with my purchase. This time I ordered my glasses with the lenses a gradient purple which turned out to not be good look for me. After speaking with a very helpful customer service person they offered to remake the lenses for me. This is above and beyond customer service and is greatly appreciated. I will be getting all my glasses from Lensdirect.com in the future.

Reply from LensDirect.com2026-06-30

Hello Mike! We're so glad we could help find a lens color you'll love. Providing great customer service is always our goal, and we're thrilled to have earned your trust. We truly appreciate your support and look forward to helping with your next pair!

30岁Bolle太阳镜

我很喜欢的 30 年前的 Bolle 太阳镜被划伤了。他们不再制造镜头了。镜头直接让他们使用现有的镜头和镜框进行订购。太棒了!

Reply from LensDirect.com2026-06-30

Hello Richard! We're so glad we could help give your favorite Bolle sunglasses a new life. It means a lot to know our custom replacement lenses met your expectations. We appreciate your support and hope you enjoy them for many more years!

我解释了我的问题,马里奥来了……

我解释了我的问题,马里奥明白了。我非常感激,谢谢马里奥。

Reply from LensDirect.com2026-06-30

Hello Tom! We're so glad Mario was able to help resolve your issue. We'll be sure to share your appreciation with him. Thank you for your support, and we look forward to serving you again!

Mario was most helpful and personable

Mario was most helpful and personable! he was great.

Reply from LensDirect.com2026-06-26

Hello TGDG! We're delighted to hear that Mario was helpful, personable, and provided you with such a great experience. We'll be sure to share your appreciation with him. We truly value your support and look forward to assisting you again in the future!

萨拉·穆里略(Sara Murillo)非常乐于助人,而且……

萨拉·穆里略(Sara Murillo)非常乐于助人,并且对我最近下的订单进行了更改。我很感激!

Reply from LensDirect.com2026-06-26

Hello Maritza! We're delighted to hear that Sara Murillo was incredibly helpful and responsive in assisting with your order change. We'll be sure to share your appreciation with her. We truly value your support and are glad we could help!

很棒的经历

客户服务非常好。 我无法要求 更多。

Reply from LensDirect.com2026-06-30

Hello Noreen! We're thrilled to hear that our customer service exceeded your expectations. Providing a great experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to serving you again!

经纪人德马里奥非常乐于助人

Reply from LensDirect.com2026-06-30

Hello Anjana! Thank you for your wonderful feedback! We're so glad to hear that DeMario was able to help and provide you with a great experience. We'll be sure to share your kind words with him. We appreciate your support and look forward to assisting you again!

优质的服务

服务非常好,知识渊博,友善且周到。 谢谢你!

Reply from LensDirect.com2026-06-30

Hello Narda! We're delighted to hear you received excellent service and that our team was knowledgeable, kind, and thorough. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!

迪翁非常乐于助人,而且非常及时……

迪翁非常乐于助人,而且回复非常及时!

Reply from LensDirect.com2026-06-30

Hello Haley! We're so glad to hear that Dion was helpful and responded promptly throughout your experience. We'll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again!

真正超越的客户服务

我在 LensDirect 获得了非凡的体验,我想特别感谢 Mario 出色的客户服务。 由于我自己的错误,我不小心将隐形眼镜运送到了错误的地址。我预计这会是一个令人沮丧的情况,但 Mario 和 LensDirect 团队完全超出了我的预期。他们没有简单地指出错误,而是以友善、理解和真诚的关怀对待我。他们与我一起解决了问题并使其正确,对此我深表感谢。 在当今世界,很少有公司像 LensDirect 那样重视客户。马里奥的专业精神、耐心和超越的意愿将原本充满压力的经历变成了积极的经历。他对客户满​​意度的承诺在整个公司得到了很好的体现。 谢谢你,Mario,也感谢整个 LensDirect 团队为您的客户提供的支持。您赢得了我的信任和我未来的业务,我会毫不犹豫地向任何寻求卓越产品和卓越客户服务支持的人推荐 LensDirect。

Reply from LensDirect.com2026-06-30

Hello Jesus! Thank you so much for your thoughtful review! We're thrilled to hear Mario was able to turn your experience into a positive one. We'll be sure to share your kind words with him. We truly appreciate your trust, recommendation, and support, and we look forward to serving you again!

😊🦋Adelita🦋😊非常有帮助!

😊🦋Adelita🦋😊反应灵敏,耐心且乐于助人!

Reply from LensDirect.com2026-06-26

Hello MM! We're delighted to hear that Adelita was responsive, patient, and helpful throughout your experience. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again in the future!

达塞尔对我的帮助非常棒!

Reply from LensDirect.com2026-06-26

Hello M! We're so glad to hear that Darcel was awesome and able to help you with your request. We'll be sure to share your appreciation with them. We truly value your support and look forward to assisting you again in the future!

My information was taken by Dion

My information was taken by Dion. He said that he would look into it for me and text me back. He did and he resolved the issue. Excellent service! Thank you for employing him.

Reply from LensDirect.com2026-06-26

Hello Deets! We're delighted to hear that Dion kept his word by following up, keeping you informed, and resolving your issue. Providing reliable and attentive service is what we strive for, and we're glad Dion delivered such a positive experience. We'll be sure to share your kind words with him. Thank you for choosing LensesDirect, and we appreciate your support!

Great experience

Darcel provided a Great experience!

Reply from LensDirect.com2026-06-26

Hello Sergio! We're delighted to hear that Darcel provided you with a great experience. We'll be sure to share your feedback with them—it will mean a lot to know their efforts made a positive impact. We appreciate your support and look forward to assisting you again in the future!

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