LexusPartsNow.com

Key glove

Key glove snug and it was the same as the original one.

Great price

Great price, quick shipping.

This comment is in regard to the Las…

This comment is in regard to the Las Vegas Branch on Sahara ave. and specifically with the service consultant Mr. Henry Montoya. I brought my Lexus in for a coolant flush, but upon inspection, Mr. Montoya discovered that the service had been done previously when they replaced the water pump several months back, and was not needed at this time. His honesty is so appreciated and refreshing in a environment that charges for services that are not needed. I hope the Lexus higher-ups don’t consider this man a liability to the rapacious goals of a typical dealership. Please commend this individual. At the risk of using a cliche "Honesty can indeed go a long way". I look forward to working with this gentleman for my next Lexus service needs. Sincerely, Mr. Phelston Jones 702-239-1898 7/9/26

Website made it easy

Website made it easy to find the parts I needed. Good turnaround time. Thanks!

Purchase with confidence

Unless a part is unavailable, I always use OEM and have used Lexuspartsnow.com many times with no issues. 2006 Lx 470

Efficient ordering process

Efficient ordering process, quick shipping and packaged well. Got the exact part we needed for the best price.

Steve DahlgrenUnited States · 1 review · Verified · Experienced 2026-07-30 · Posted 2026-07-30

It is great to be able to quickly find…

It is great to be able to quickly find and receive parts for our IS 250C. Prices are reasonable with fast delivery time.

Great price

Great price. Fast shipment.

Super easy to order

Super easy - part came quickly and on time.

Thank you

Thank you. fast shipping .

Parts are originally Lexus I could not…

Parts are originally Lexus I could not believe it and the price is right I will keep buying it for my 2 Lexus

Poor customer service after the sale

Placed an order on 06/16/26 for numerous parts, did not receive the order for several weeks. One of the parts was incorrect, and ended up not needing 2 other parts. I requested a return authorization as the parts were new, not used, and had not been installed. Was originally asked to send in pictures of the parts and part numbers in their original packaging. I did. Then was asked to supply pictures of the original box the parts were shipped in, the shipping label, and the packing list. We're a small shop, we can't keep empty boxes lying around. Because we couldn't provide the extra pictures, they have denied the return request (which isn't listed in their return policy) and I can not get anyone to respond to email.

Part arrived at USPS origin point from LexusPartsNow in a damaged box

Part arrived at USPS from lexuspartsnow in a damaged box. USPS put tape on to denote this. I called LPN when it arrives and got ZERO service. Just as bad as their affiliate ford parts giant. Damage in shipping, no customer service. I probably shouldn't complain - I received parts for my vehicle that I didn't order but they were too inept to care when I let them know.

Poor RMA Service if your order has missing parts

On July 1, 2026 I ordered 9 parts through the LexusPartsNow.com website of this company. The order included 2 Intake manifold gaskets. When my shipment arrived, the box only contained 1 intake manifold gasket (I need 2 for a V8 engine). I followed the RMA procedure, sent pictures, packing list and all paperwork. The packing list said 2, but there was only 1 in the box. I received an automated RMA Response that said my Case was under review (they said they would respond in 2 days). After 2 days, hearing nothing I contacted RMA via Chat and email. The first level of Chat appears to be an AI Bot with preprogrammed responses. If the Chat Bot gives up, you can get to the Next Level Chat which seems to be a "human". But the answers come too fast for anybody to type that fast. So it's probably canned answers. Bottom line, they can't do anything either ... they say "wait 2 days" and they would review. Another week has now passed, nothing. I have sent them ANOTHER RMA email requesting a Refund for the missing part. They have not responded yet. I would recommend NOT using this company if you have a choice. If your order is complete/right then all is good, but if there are issues ... big problem. Very poor Customer Service and almost no way to get issues resolved. Update: 08/02/2026 After the Company posted a response here, they waited 2 days and then sent me a note saying they would look into the matter. I waited another week and nothing. I sent them another email saying I was going to dispute the charge on my credit card. No response. Then I contacted my Bank and filed a DISPUTE on my credit card for a refund. Only then did I hear from the Company and they refunded my money. Nothing happens unless you force them. That is a shame.

On time and good price!

Terrible return policy

Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short return window had already closed. That narrow window is no accident; they designed to run out before customers can catch an error, so the company never has to honor a return or exchange. I'm not asking for anything unreasonable. The part is brand new, unopened, in its original box, and their system picked it wrong. I simply want to swap it for the correct one, and customer service flatly refused. Lexus Parts Now is quick to pull you in with promotions and buy now urgency, but the moment you need support, they're a wall. One of the worst experiences I've had in years, and a clear sign they care more about profits than the customers they depend on.

Good place for hard to find parts

This company furnished an accurate diagram of the area of my car which needed a replacement part. The description and part number were accurate enabling me to select the part I needed.

Fast shipping

Fast shipping, Good communication

Correct parts were delivered on time as…

Correct parts were delivered on time as promised. Pricing was better than my local dealer.

Great service and no issue with the…

Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.