Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the business, not verified by us.
Is LexusPartsNow.com legit?
LexusPartsNow.com (lexuspartsnow.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love the exact fit of the original equipment manufacturer parts, which are consistently offered at much better prices than local dealerships. People also mention that online orders arrive quickly, and the detailed digital catalogs make finding the right replacement items very simple.
Some reviewers were not happy with receiving incorrect items and experiencing frustrating difficulties when attempting to process product returns. A few other people also felt that customer support could be improved due to slow communication and strict return policies. Others noted occasional shipping delays that impacted their repair schedules.
Auto-generated from all reviews of this business. For reference only.
What people say
Christopher GigliottiUnited States · 1 review · Experienced 2026-05-21 ·
★★★★★
Sent me the wrong part # …
Original review: Sent me the wrong part # and didn’t respond to my requests for replacement in a timely manner
**Update - LexusPartsNow did reach back out to rectify the situation, so updating my review to reflect satisfactory resolution**
Reply from LexusPartsNow.com2026-06-11
Hi Chrsitopher,
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team has reached out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
C
ChetUnited States · 1 review · Experienced 2026-06-09 ·
★★★★★
Terrible Customer Support
Customer service and procedures to help customers are terrible. One of the parts I ordered was not received in the shipment. Had to call 4 times and wait on an email responses that took days. Customer support can't help when calling, they can only email.
Reply from LexusPartsNow.com2026-06-10
Hi Chet,
Thank you for your feedback. A refund has been processed as of 6/9/2026, please allow 1 to 3 business days for the amount to reflect on your account. You may receive it sooner or later depending on your banking institution.
We apologize for the delay but appreciate the chance for improvement.
I bought gas struts for my hatchback and they don’t work properly. They don’t even have enough power to fully open the door. My old ones were better. I sent them an email with my concerns but got no response.
Reply from LexusPartsNow.com2026-06-02
Hi John,
Thank you for your review. We have submitted a warranty RMA request for you, a representative from our team will reach out to you within 1 to 2 business days.
We apologize for the inconvenience this has caused. For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html
everything was great. i think the parts box and parts should put into another box like rockauto.com does.
one of the bigger part's box was partial open. i know that was main mainly the shipping company's fault.
My part was delivered with no packaging and a piece was broken.
Reply from LexusPartsNow.com2026-06-02
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe (5 Business Days). Please refer to our return policy below. Again we apologize for the inconvenience.
https://www.lexuspartsnow.com/service/lexus-return_policy.html
Product was exactly as presented. I had tried parts from four different sources and all said they functioned. Only this part plugged in and worked. Fast delivery.
Parts was easy to order and always updating you on when your parts will be delivered.
Donnie GaddisUnited States · 1 review · Experienced 2026-05-27 ·
★★★★★
No Customer Service
Terrible experience, I felt like they didn't want to be bothered or sell anything. I had a question about a part and clips to connect it with. The AI chat sent me in circles and told me to send an email. I did so and it's been almost 48 hours with no response. I tried calling but the phone tree said not to call them about parts verification, they would not answer these questions on the phone and directed me back to the chat feature. I went back to the chat feature and it again just took me in circles to an email. I finally gave up and ordered one from a nearby dealership. The extra $20 was a small price to pay for talking to someone on the phone.
Reply from LexusPartsNow.com2026-05-28
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Your feedback is essential for improving our services.
Steve WolthusenUnited States · 3 reviews · Verified · Experienced 2026-04-28 ·
★★★★★
Ordering online was easy
Ordering online was easy. Very simple to select my part that fit my vehicle. They had drop downs that made sure I got the part that fit my car. Check out was easy as well.
Jim DickinsonUnited States · 3 reviews · Verified · Experienced 2026-03-31 ·
★★★★★
They had the right part for the right…
They had the right part for the right price and it was delivered quickly.
I received and installed the replacement part, but unfortunately it does not appear to be working correctly. I followed the installation steps as best as possible, but the part is still not functioning and getting the same error code as before with the initial part.
I also could not find an easy way to contact customer service for troubleshooting assistance. Before assuming the part is defective, I would appreciate guidance to confirm that it was installed correctly or assistance with testing the part.
At this point, I would like either technical support, a replacement part, or instructions on the next steps.
Reply from LexusPartsNow.com2026-05-28
Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA]
Wrong Parts — Use this when the items you received do not match what you ordered.
Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items.
Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible.
Your feedback is essential for improving our services.
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
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