Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the business, not verified by us.
Is LexusPartsNow.com legit?
LexusPartsNow.com (lexuspartsnow.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love the exact fit of the original equipment manufacturer parts, which are consistently offered at much better prices than local dealerships. People also mention that online orders arrive quickly, and the detailed digital catalogs make finding the right replacement items very simple.
Some reviewers were not happy with receiving incorrect items and experiencing frustrating difficulties when attempting to process product returns. A few other people also felt that customer support could be improved due to slow communication and strict return policies. Others noted occasional shipping delays that impacted their repair schedules.
Auto-generated from all reviews of this business. For reference only.
What people say
R
Richard SongUnited States · 2 reviews · Verified · Experienced 2026-05-28 ·
★★★★★
It is not satisfied
It is not satisfied, because one matching part is missing and it cannot be used to the vehicle.
Reply from LexusPartsNow.com2026-06-02
Hello Richard,
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that. Your feedback is essential for improving our services.
Part came on time and was a perfect fit but I was a little surprised to learn that the replacement mirror I ordered did not actually come with a mirror. It was the entire assembly except for the mirror. I was able to salvage the mirror from my broken assembly, and it worked out ok.
Reply from LexusPartsNow.com2026-06-02
Hello Joel,
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. OEM components do not always come from the manufacturer as a complete assembly and may be sold individually depending on the specific part and manufacturer packaging.
We apologize for any confusion and appreciate the opportunity to address your concerns. If you have any questions regarding a specific part or assembly, our team is always happy to help. We’re always looking to improve, so your input is valuable and helps us do just that.
b
brian barnesUnited States · 3 reviews · Verified · Experienced 2026-05-28 ·
John MacmillanSwitzerland · 12 reviews · Experienced 2026-05-21 ·
★★★★★
Terrible company
Terrible company, sent me wrong part, how ignorant you have to be to sent a wrong part! Their support is a waste of time, probably some offshore company in India. I live in Europe, so paid a lot for shipping of a wrong part, now i have to pay for the shipping back and then again for shipping to me. US companies are getting worse every day, sloppy.
They sent me shipping label to return the wrong part and the label is fake, cant be used said by the FedEx guy as he tried to scan the barcode
J
Jeffrey MorganUnited States · 1 review · Experienced 2026-05-19 ·
★★★★★
Never again, horrible company.
A coplete runaround and wasted time.
Hours on the 'chat' line. endless auto e-mails.
Rude service when you can even get it. More than a week just to find the order status, contnuously told 'shipped' and USPS says 'awaiting shipment'. over and over for a week.
The worst on-line company we've ever dealt with.
Reply from LexusPartsNow.com2026-05-20
Thank you for your feedback. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention. Your feedback is essential for improving our services.
Excellent Service and Fast Delivery service was excellent
The service was excellent. The part I ordered arrived quickly and without any problems, and it was exactly as advertised. Very satisfied with the experience, and I would definitely order from them again.
T
Tiger RUnited States · 1 review · Experienced 2026-05-04 ·
★★★★★
company sends wrong parts denies replacement
Lexus partsnow.com send me the wrong part. I confirmed that it was the wrong part with photographs of the part they shipped me with what I ordered on my receipt. After waiting a week for their claims department to reject my request for an exchange for the part that I ordered they told me the request was denied because the part I ordered was electronic. They ignored the fact that the right side mirror for my car was not the part that I ordered. I was then told to wait another 2 days for them to review my RMA. Their customer support is completely unhelpful and they're clearly not looking at what they're sending out. They're also blindly denying RMA requests in hopes that customers will become frustrated and give up so they can keep your money after sending people parts that they didn't order. This is a $600 mirror for my car. When I explained that they sent me the wrong part number without even looking at what the part number was they claimed that the part number that I ordered was superseded by the part that they sent me and that Toyota no longer makes that part. However this is untrue as the part number still exists on lexus's web page and is still available through the dealership as well. Essentially a white marble colored right side mirror when I ordered a silver one to match the paint color of the car. Lexus still makes that paint color and still makes the mirror with that color. The part number that I ordered from their website was right down to the color code and instead of sending that to me or telling me they didn't have it they just shipped me a different color that nobody wanted so that they could make their sale. And now they're trying to deny the replacement. All I want is the part I ordered my money back and I want it taken care of immediately.
Reply from LexusPartsNow.com2026-05-05
Hi Tiger,
When a part has a manufacturer supersession, our site discloses the information in the description with “REPLACED BY” followed by the updated part number. Please rest assured the fitment will be exact.
We'd also like to clarify that our catalogue follows the manufacturer’s most up-to-date supersession data, while other sources may still reference the older part numbers. As a result, the part shipped per invoiced will correspond to the updated part number provided by the manufacturer.
We understand how frustrating this situation may be, and we appreciate your feedback as we continue working to improve clarity around part updates.
For more information regarding our returns policy, please visit: https://www.lexuspartsnow.com/service/lexus-return_policy.html
Fast delivery, accurate part descriptions, genuine parts.
C
Chris KaneloswUnited States · 1 review · Verified · Experienced 2026-04-29 ·
★★★★★
Wrong part was sent
Wrong part was sent, essential to pass smog. How do I refund?
Reply from LexusPartsNow.com2026-04-30
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe. Please refer to our return policy below. Again we apologize for the inconvenience.
www.lexuspartsnow.com/service/lexus-return_policy
Quick find and replace and the part was an OEM part and fit beautifully. Price was a great plus and was very happy to install and enjoy the use of the new part. Thank you for the fast shipping as well.
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