LiftMode

Hello, Thank you very much for your sharing your negative experience with our company. We always appreciate honest feedback and we're slowly rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open at all! We sincerely apologize for this horrible experience you had! It was not a different company, that contacted you back. We're glad you finally got your order! But moreover we regret that you had such an experience with us. I - Leo, have returned to LiftMode.com and now our Customer Service will return to its highly rated and globally appreciated and recognized level of standards operation! We hope that you and others will return, knowing that we are now better staffed to remain promptly responsive and responsible for providing only the best Customer Care! Hopefully, we will hear back from you again soon. Warmest regards, Leo and the LiftMode Team

Hello Trudy, Thank you for your sharing honest feedback! Again, we're slowly rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open at all! We sincerely apologize for our Call Center closure, it will remain closed for the time being. However, you may count on a prompt reply and follow up from us via email. Again, Leo has finally returned to LiftMode.com and now our Customer Service will return again to its highly rated and globally appreciated and recognized level of standard operation! We hope that you will give us another chance to serve you better! Please contact us via email if you have still not received your order, so we may take care of you right away! Hopefully, we will hear back from you again soon and we can take care of any unresolved concerns. We apologize for this experience and we are here to serve our Customers as great as we once did and were well known for! Kind regards, Leo and the LiftMode Team

Hello AP, Thank you for your sharing your feedback! Sorry but this is totally false and incorrect! Our systems are NOT compromised and we are certainly not frauds! I worked for over a dozen years - accepting credit card orders via phone for over a decade without EVER having any of them compromised. Due to losing our top-sellers, we did have to scale back and I was laid off until very recently, since early 2024, so I was unable to respond to any emails or other concerns regarding your concerns. We're rebuilding our Customer Service Department and we apologize for any experience that you had such an experience. Please contact us back now if you your concerns were not resolved or to provide any information you can, that may help us investigate this further for our own security and the safety of all of our customers. We do not take such accusations, nor concerns lightly and we're here to help you and all of our customers to make sure you know we are not only trustworthy and highly respected but that we're also a uniquely generous and transparent company! We hope that you will give us another chance to serve you better! Please contact us via email, so we may take care of any concerns right away! Hopefully, we will hear back from you again soon and we can take care of any unresolved concerns. We apologize for this experience and we are here to serve our Customers as great as we once did and were well known for! Best regards, Leo and the LiftMode Team

Hello T, Thank you for your feedback! We're now rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open at all! We sincerely apologize for our delayed response to your concerns and TrustPilot review. However, you may count now on more prompt replies and follow up from us via email if you simply contact us directly again. You selected USPS Ground Advantage shipping for this order which is NOT guaranteed 2-day delivery time shipping. Any delays in delivery caused by non-guaranteed delivery time shipping options are beyond our control and are not at all due to any delays on our part. We apologize for our Call Center being closed, as it will remain closed for the time being. However, I - Leo have finally returned to LiftMode.com and now our Customer Service will return again to its highly rated and globally appreciated and recognized level of standard operation! We hope that you will give us another chance to serve you much better! Please contact us via email if you have still not received your order, so we may take care of you right away! Hopefully, we will hear back from you again soon and we can take care of you and offer you a discount on your next order! We apologize, regardless for this experience and we are here to serve our Customers as great as we once did and were well known for! We hope to hear from you again soon! Best regards, Leo and the LiftMode Team

Hello Jacob, We are not scammers, but we did have major restructuring and a sustained but temporary diminishing of our standard level of Customer Service. Due to losing our top-sellers, we did have to scale back and I was laid off in early 2024, I have just returned again last week, so I was unable to respond to any emails or other concerns regarding your concerns, including TrustPilot reviews. Please contact us back now if you your concerns were not resolved or to provide any information you can, that may help us investigate your claim of an unfulfilled order. We never take such concerns lightly and we're here to help you and all of our customers to make sure you know we are not only trustworthy and highly respected but that we're also a uniquely generous and transparent company! We hope that you will give us another chance to serve you better! Please contact us via email, so we may take care of any concerns right away! Hopefully, we will hear back from you again soon! Best regards, Leo and the LiftMode Team

Hi Marjorie, Thank you for taking the time out of your day to write a review for us on TrustPilot.com! Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations. In the event that you have any further questions, please let us know and we will be sure to get back to you right away! Thanks for your support and gratitude! Best regards, Leo and the LiftMode team

Hello Preston, Thank you for your sharing honest feedback! We're only now rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open! We sincerely apologize for our Call Center closure, it will remain closed for the time being. We also apologize for any non-responsiveness, this will never again recur! You may count on us for a prompt reply and follow up via email. Our Customer Service will now return again to its highly rated and globally appreciated and recognized level of standard operation! We hope that you will give us another chance to serve you better! Hopefully, we will hear back from you again soon and we can take care of any unresolved concerns with a compensatory discount on your next order. We apologize again for this experience and we are here to serve you and all of our Customers as great as we once did and were well known for! Kind regards, Leo and the LiftMode Team

Thank you Arina, For taking the time out of your day to write such a wonderful review for us on TrustPilot.com! Thanks for your support and kind words! Best regards, Leo and the LiftMode team