Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Written by the business, not verified by us.Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.One of the lamps arrived properly packed but broken by the support. It had been packed like this. I contacted with customer service and they sent us 3 spare pieces to substitute the broken one. Everything ok except the the lamp was sent the first time already broken,
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I ordered two pairs of gray tracklights. They took about a month to arrive in the USA. When I opened the package I realized that there were no instructions, the bulbs that should have been included were missing, and the color was wrong. The lights were brown, not grey. I contacted their support and they pressured me to keep the lights at a discount, eventually offering me 30%. I wanted to return the item and finally got their return address in China. I sent the item off using USPS only to have it returned to me because their recipient is a name/entity that is on a list being denied export. I was having difficulty with Litfad support on next steps, as retrying the return was likely result in the same outcome, costing me more in wasted postage. We were at an impasse until I opened a dispute with Paypal and posted this comment. We were able to reach a mutually amicable solution with a lot of effort and persistence on my part.
Thanks for shopping at our site! Your review really matters. The whole processing progress includes order checking, stock distribution, quality inspection and careful packaging. We confirm that we had strict quality inspection and careful packaging before we sent out. In fact, our products are all designed for the easy insatllation and usage. Our customer can assemble by themselve without asking the electrican for help. This would reduce the cost to our customers. We have the complete instructuons and the professional specialist to guide for the assemble and offer the help for any usage problems. If the product arrived defective, we can provide the replacement according to the needs and the real situation. If neccessary, we could provide the new product for replacement. For your issue, we can provide free return service or full refund. Our professional support team have contacted you and if you do not receive the message, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
We found Litfad Customer services were fine with responding to inquiries .... 24 hours is the wait given they are based abroad.
Thanks for shopping at our site! Your review really matters. Our website posted all the products details including the material, pictures, etc. All our return and cancellation policy are posted at our site and all customer can check before placing the order. We have sent out the product before you ask the cancellation. Would you mind further communication? We can offer you free cancellation for your situation. Our professional support team have contacted you and if you do not receive the message, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
I bought a desk, looked nice. But when it finally arrived was made of the cheapest materials ever. Had no instructions. The customer service email was helpful by emailing me the wrong instructions but did respond immediately. We figured out the desk but I collapsed. Crap material. For £295 I expect a little better. At least to stand up!!
Thanks for shopping at our site! Your review really matters. Our products are sold worldwide and enjoy good reputation on the quality and unique design. Many customer take great praise for our service. The slight difference between the real products on hand and the photos of the website is normal and acceptable because it is also relevant to the personal preferance and the feelings. Different customer's requirements are varied. In fact, our products are all designed for the easy insatllation and usage. Our customer can assemble by themselve without asking the electrican for help. This would reduce the cost to our customers. We have the complete instructuons and the professional specialist to guide for the assemble and offer the help for any usage problems. For all the products, we take the absolute responsible aftersale service and customer oriented policy. As long as the customer is not satisfied, we will refund without reason and provide all necessary assistance. We can provide free return service or the new replacement. Would you mind further communication? Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
We really liked the chairs, however, 2 out of 4 arrived without some of the hardware (furniture connectors) needed. I reached out and they sent us replacement screws and a 5% discount. I was able to find what I needed at a local hardware store.
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Unhelpful post-sales support. Product finishing don't match the description. No technical documents or installation instructions included with the package. Forces the buyer to pay for returns. Edit: Upon reading my concerns here, the support team from the vendor contacted me and agreed to do a partial refund for the inconvenience caused. In light of this giving it a a higher rating.
Thanks for shopping at our site! Your review really matters. Our products are sold worldwide and enjoy good reputation on the quality and unique design. Many customer take great praise for our service. Our products are all designed for the easy insatllation and usage. Our customer can assemble by themselve without asking the electrican for help. This would reduce the cost to our customers. We have the complete instructuons and the professional specialist to guide for the assemble and offer the help for any usage problems. For your issue, we can provide free return service and full refund. Our professional support team have contacted you and if you do not receive the message, please feel free to contact : [email protected] and attach with your comment. Our supervisor will handle it in person. We will try our best to serve you till you are satisfied.
I had a recent experience with LitFad where the sofa I bought arrived in a different fabric to the one described in the ad'.I was disappointed,but after negotiation with the company,they have now refunded my money & resolved the situation to my complete satisfaction,which wasn't the outcome I was expecting.I'm happy with the outcome.
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I ordered a coffee table on the 21st October, money was taken from my account on the 24th. On the 27th i emailed asking when the item would be delivered. The ESTIMATE was 20th December - around 3 months from the time of ordering. I asked for cancellation and refund. They refused and sent a link to their 'cancellation policy' which gave only an error message 'page not found'. I contacted my bank - and raised a dispute'. This links to Section 75 of the Consumer Credit Act for items between £100 and £30,000.00. Please be wary or ordering from this company.
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I ordered a ceiling light for my closet. I really loved the design and was excited to get it. It came nicely packaged but just was not as high of quality as I had hoped for. I contacted the company and they responded quickly but unfortunately I was unable to return it. They offered me a 5% return and a small free gift to try to compensate. The service was quick and shipping took slightly longer then most but was acceptable. I would recommend this site only if you are ok with getting not top quality items. You get what you pay for.
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Poor quality lighting and hard work to get a refund
Thanks for shopping at our site! Your review really matters. We do our own products and we have our own supply chains. Our products are in good quality and the price is favorable. We post every details of the product at our site including the size, the material, the photos, etc. All the products info are real and in details. Our product comply with the international safety standard and our products are sold worldwide. Most of our customer can assemble and use the lighting fixtures. And the lighting products works correctly also depends on the installation and the personal using. So we consider it may only have slight difference with the customer's expectation. But we confirmed we sent the correct product without quality problems. All our return and cancellation policy are posted at our site and all customer can check before placing the order. For your issue, we can provide you full refund or resend to you. Would you mind further communication? Our professional support team have contacted you and if you do not receive the message, please feel free to contact [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
Orders shipped from China From order placed (island light and bar stools) to receiving goods took a long time. Lights received were damaged, so had to wait for wire to be sent and no instructions on how to replace the wire to make the lights work. One of the stools was damaged not sure if a replacement is on the way. Email communication was efficient but do not really understand the English language very well
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We bought a light with several lamp holders. Every lamp holder had it's own cable. So far so good. But the cables weren't connected to one string, they were loose at the top. So we had to drive to the construction market to buy clamps and a short cable to be able to connect it to the electricity output of the ceiling. After a few weeks we got a survey from Litfad how happy we were with our purchase. In there I told them that it's unusual to get a light with several loose cables. We didn't demand any compensation but they decided to write us again and offered us 10% refund which was about the amount we spent on the construction market. So in total we had to craft a bit on our own but we got what we wanted for the price we expected.
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Good experience. Slow shipping.
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The product itself was good. The delivery was horrible. So do what you will. The light fixture works and all the parts were there. Its a puzzle but it is what it is.
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I had experienced issues with being able to install the light fixture that I ordered and was having difficulty with returning the item. Litfad persisted in working with me to ensure that we reached a satisfactory resolution to my concern. Although the light was not right for me, they have shown great care in working with me, and have been eager to make sure I was satisfied.
Thanks for shopping at our site! Your review really matters. For this issue, we confirmed that the customer had the difficulities in the installation and the assemble, so our specialist sent the instructions and guided the customer, but it still can not meet the expectation of the customer. The lighting products works correctly also depends on the installation and the personal using. If the customer do not like it, we can also provide return service. Our professional support team have contacted you and if you do not receive the message, please feel free to contact [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
Litfad resolved my complaint regarding my ceiling fan and area rug purchases.
Thanks for shopping at our site! Your review really matters. Our professional support team have contacted you and if you do not receive the message, please feel free to contact [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
I can't blame Litfad my order being held up in China. But I have my lamp now and it's just what I ordered.
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Received item promptly. Well packaged. There was a slight defect (stitching on one corner had frayed) which was reported to customer services. I have now received a full refund.
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Packaging could improve. Customer service
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Bought a gorgeous light fixture online. It arrived more or less on time and looks simply perfect in our dining room. I am so pleased. There was a missing bracket to affix to the ceiling so we had to use from another fixture which was annoying. But would buy from them again they have so many funky designs.
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