Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
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Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.
I had a disappointing experience with Litfad (order #364863). Once I entered everything into the cart (6 different lights) I almost didn't proceed when I saw a $700 shipping charge. But after all the looking I decided to take a chance with them. After receiving the lights I found the 3 track dimming on 2 of the other lights was not a full dimming feature and would cause the lights to flicker so I had to have the electrician remove the dimming switch functionality. The 3 track dimming is a big disappointment as you have to turn the light switch on and off again three times to get different light shades but there's no dimming capability at all. Additionally I found that one of the track lights didn't fit the hallway properly do to where the junction box was located. When I requested to return the unused track light, Litfad support said I'd only receive a 10% discount. They wouldn't budge on this until I posted a review here. Then they contacted me to ask if I'd be ok with a 50% discount to revise this review. So here I am revising it but am not interested in a 50% discount thanks. My review was a 1 star but I've bumped it up to a 2 star as there is someone on their support team there who is helpful. We broke one of the glass globes in our chandelier a couple weeks ago and I contacted support and got a response that they don't sell parts. But I realized that though all responses come from Litfad, there are multiple support people so one person agreed to look for bulbs for me and have agreed to send them and I had to pay for them through their Paypal account. So if I end up receiving those replacement glass globes then my overall experience will be better than my original post here.
My recommendation to Litfad if they'd like to get more positive reviews it so hire more support people who care like this individual who promised to look and send me the replacement glass globes, secondly include the support person's name in the communication so you know who you're talking to and can just deal with one individual per case. And thirdly you need to warn people well be for checkout if you want to charge exorbant shipping rates. I'd invested a lot of time into the site searching for things and actually like the design on a lot of the lights, but really the prices are much higher than many of the lighting sites that offer free shipping and 30 days no hassle return policies.
Reply from Litfad2022-10-26
Thanks for shopping at our site! Your review really matters.
Our products are sold worldwide and enjoy good reputation on the quality and unique design. Many customer take great praise for our service. The international transportation is complex so the shipping fee may be high.
We allow and support returns under all circumstances. But in the consideration for the time period and the efficiency, we usually suggests our customers for couples of solutions.
For your issue, we can provide free return service or the new replacement.
Our professional support team have contacted you and if you do not receive the message, please feel free to contact : [email protected] and attach with your comment.
We will try our best to serve you till you are satisfied.
Was looking for an LED ring type light for our living space. Found one on LitFad that came with a remote to adjust the light in many different ways. My order arrived early and undamaged. The light was easy enough to install, but it was difficult to get it working. There were no instructions on how to use the remote. The remote has far too many buttons on it and it's unclear what they all do. I reached out to customer support and they sent me some basic instructions. It was helpful enough to get the light turned on. Wish the light could be dimmed lower, but it works ok.
The order was processed OK. Arrived in 2 weeks approx. The prices are expensive. The quality is average. Comparing the price/quality is almost very bad.
For this money (3 ceiling fan lights) almost a 1000EUR I saw very high quality packaging and materials. As an example, the ceiling holder plate was rusty a bit. But the rest was fine still the materials and the coating is not worth it.
Anyway the look Okay and the kids are happy with the light quality and the design.
3 stars from us. (mainly price/quality).
I ordered a ceiling light from Litfad on 1/11/2022 and just received it today, 2/22/2022. Shipping is a little slow but mine came with no damage. Not excessively long since it came by ship from China (?). The only real issue I had was I needed to assemble the light from several pieces and no instructions were included. Even though I am not a professional electrician, i am fairly good at figuring things out and was able to assemble and install the light. I suggest that if you are not used to doing such things do not order ceiling lights from this company unless they are fully assembled.
Edit** AFter raising a dispute on Paypal they sent me a few emails reconfirming they had sent the item but there were still no tracking details. However - the item has arrived today and I'm really pleased with it. Be cautious and be ready to wait a few weeks.
Wish i'd read these reviews! Ordered 2 weeks ago, no tracking information to be found, support at Litfad are absolutely shocking - according to them my delivery will be made on Christmas Day!? A month after i ordered and a public holiday so highly unlikely! Thankfully i paid via Paypal so will be raising a dispute.
Ordered ten expensive lampshades for our restaurant - spent around £1,000.00. I was given fake tracking information, so I really expected to be ripped off. E mails were either unanswered or requests for us to be patient.
Eventually, after nearly three months, the shades finally arrived. They look good, apart from the fact that they are all slightly different! Safety wise, they all needed work to bring them up to standard - the weight of the shade risked pulling off the lampholder. We had to attach safety cables as a precaution. Our advice? life is too short to waste getting stressed by companies like Litfad. Avoid.
Ordered a outside light in June was delivered today 5 months wait
They did reply to all my emails right away 1st offered me 5% discount then 10% for my trouble
Box absolutely battered,parcel force had put it into a plastic bag & a note attached saying this was how it was recieved......I was expecting the light to be damaged,luckily it isn't not sure if any parts are missing though
Definitely would not buy from them again !!!
Well … I ordered a light then looked at these reviews. I was beside myself that I’d just lost a lot of money. However, the light was delivered within a reasonable timescale, it looked like it did on the website and it’s been fitted without problem. So far, so good. I’ll report back if it short circuits the house or sets on fire !!
I think I must be the only person that actually got lights and they work and are to UK specification. They did take a long time to arrive and I did worry my self sick because of the reviews I saw after placing my order. However, I am happy that they did arrive , packaged well.
Took nearly 3mths to arrive, quality was alright but expensive for what it is. If there was transparency about the delivery time would have given more stars. Poor communication and no assurances given when contacted customer care multiple times
I ordered a black and gold rug.i payed 50 for shipping and i did receive it fast maybe 2 weeks but the rug was lighter in person and didn't look same...it looked dirty they offered me 25 percent discount to keep it or send it back and i would pay for shipping...i kept it but wont be purchasing from them ever again...then they have a bigger size rug for the same amount for the one that i payed but mine was smaller...please dont waste ur time or money...there product is cheap and not worth the money at all
I ordered wall murals.
Customer service is non existent don’t expect to be able to cancel a order once you submitted it. Regardless of what their return/cancellation policy says it’s impossible to cancel without going through PayPal protection services for non receipt of goods or damaged products. They don’t care about honoring the 100% satisfaction guarantee they have on their site.
Product: description of the mural is inaccurate. I purchased a mural and was expecting something similar to the picture to be proportionally scaled down to the size I choose printed over 5 panels as specified in the description. Instead I received the 3 panels with the full sized 12 ft by 16ft image cropped to a 8ft by 10ft image. It’s usable and I did receive what I ordered just not what I expected or a match to their website description or image.
Long lead time but decent product and communication
I read the reviews after I ordered and so was not expecting anything! It did take absolutely ages to come but to be fair to Litfad, they responded to emails quickly, provided tracking numbers and offered a discount as it did take a lot longer than the lead time. The light is industrial style and I couldn’t find anything similar and it’s decent so can’t fault that.
My light took 3 months to arrive, but arrived intact
My light took 3 months to arrive. And after reading the reviews, I was resolved that I had been scammed. After spending weeks going back and forth with an automated customer service, and being told to “kindly wait” or “kindly be patient,” I received a 30% refund and my package eventually came intact and just like the picture. Thank God, considering so many didn’t get the item they’d thought they purchased. Perhaps the company read the reviews and have decided to get better. I must say however, I’m just using the light for show so I can not say if it works. I’m just glad it came intact.
I made a purchase and then read the reviews and then panicked. I emailed them and requested a refund and guess what, I received an email to say they had made the refund the next day. So I can only say I am happy with the service.
The "area rug" that I bought was over $150 US and when it arrived....I was LIVID! It's not really an area rug. It's more of a very large bath mat with printing on it. It is in no way woven. It looks cheap and now I am stuck with a 150 "rug" that looks like it cost 50 bucks at most.
Ordered before reading reviews then feared the worst. Paid for expedited delivery of ceiling light but was 6/8 weeks before it arrived during peak freight times of COVID. 4 months since delivery & finally got round to fitting light today. Actually the quality is OK - wiring is UK as requested. Like all ceiling fittings a bit fiddly working at height and getting support/frame on ceiling. But it's up and looks good. I'm pleased
Had I needed to return then I cannot see any process/details to do that.
Overall the light is fine but the wait for delivery & uncertainty after reading some of the stuff on here & elsewhere wasn't ideal
After reading other reviews, and having to wait 8 weeks for my rug to turn up, I was dreading what quality it would be. But I'm actually very happy with my purchase... not sure if the rug was worth what I paid, but it does look like what I ordered
Ordered a centre piece light fitting, which wasn't that cheap, waited nearly two and a half months and nothing has arrived. Customer service via email is a joke, they simply told me it had been sent, along with a tracking number that means nothing and is untrackable. When I asked for a refund I was told that once it's been dispatched, that's it, no money back. Unbelievably two days after my post on Trust Pilot, the light arrived, so I have upgraqed my rating to two stars.
Soon after ordering i tried to get in touch with company to get some technical details of the light i'd ordered and was alarmed to have email bounce back - and then i found the awful reviews and was sure id been scammed - however the light arrived this week - 4 weeks after ordering. Bad news is its damaged - absolutely battered tbh - but ive emailed them and they have immediately responded and said they'll send a new one... ill wait with baited breath... (the light is stunning and i really havent seen anything like it anywhere else so im crossing my fingers i get my new light up some day....
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