When I first ordered it,tried…
When I first ordered it,tried cancelling it,the next day,they refused. It arrived,a box of poles came to build a wardrobe with No Instructions to how to buil it.....not funny. Don't order from them.
About Litfad
Data updated- Website
- litfad.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 493 reviews
- Replies to negative
- 83% (314/378)
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About this business
Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Written by the business, not verified by us.Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.What people say
Rubberwood AV wall unit
Customer Services were very prompt with theirresponses.I was able to track my order all the way to delivery.People must be aware of long lead times.Quality is OK not the best but at least a sustainable wood(rubberwood).Also for high value items people should consider they may be liable for import duties and taxes so factor that in to your purchase that should be made clearer at point of purchase and not buried in the small print.I did not have to pay duty by the way.
Reply from Litfad2023-01-12
Thank you!
I like the lights I ordered and the…
I like the lights I ordered and the price was good. It took a long time to receive the order but they did update me. The instructions were in Chinese but when I contacted them they sent me a link to instructions in English
Reply from Litfad2023-01-06
Thank you!
Help from VIP Support
I ordered a wall mural from Litfad. When it arrived and there were some concerns about the printing, Litfad's VIP Support offered to refund the full cost of the product. I'm glad it worked out OK.
Reply from Litfad2023-01-10
Thank you!
I can not say it's a scam but what I…
I can not say it's a scam but what I can say is that I order an rug a month ago and still has not arrived
Reply from Litfad2022-12-29
Thank you!
Shockingly deceptive I paid £139 for…
Shockingly deceptive I paid £139 for rug where the colours are not the same as shown in the picture on line which are bright and vibrant. The thickness is as thick as wallpaper. There is probably no point in trying to send it back.
Reply from Litfad2022-12-29
Thank you!
I'm changing my rating to satisfied
I'm changing my rating to satisfied, because after much back and forth about partial refunds, I will get a full refund for the bookshelf I purchased. It takes awhile but at least this company is listening, and I am thankful for that. The bookshelf quality and craftsmanship was very poor and disappointing for the price I paid. At least customer service is listening and hopefully I will receive a full refund asap.
Reply from Litfad2022-12-16
Thank you!
Great customer service
I wrote a very negative review about the product I ordered and the impossibility of assembling it due to instructions in Chinese. The customer service is great. They responded immediately and refunded my money. They have been very easy to work with
Reply from Litfad2022-12-16
Thank you!
Item arrived - good quality and looks exactly like the website picture. Updated review. Coffee table finally arrived on 12/22. Thank you Litfad for a satisfactory resolution. We are pleased.
I wish I had done my due diligence on this company. They are dishonest and unethical. I purchased two end tables and one coffee table in early October. I was given a delivery date of November 15. Of course, that date came with no delivery. Finally in early December I was told that the items would be delivered by December 15th. I finally received the two end tables on December 5th of which one was damaged. When I informed them of the damage (provided pictures), I was told to wait until the remaining order arrived before they will look at my request for a refund. When I asked for the 10th time where the coffee table is, they emailed me a tracking number which does not work. In the email they said that the item has cleared customs and will be delivered shortly and then, in the same email said it is still on the water, which is why the tracking number does not work. It cannot be on the water and have cleared Customs at the same time. Apparently new ETA is now Dec 21st but there is no way to track the product. This company is a fraud and I am raising a case with PayPal since they refuse to issue me a refund directly. Do not purchase anything from them.
Reply from Litfad2022-12-29
The international transportation is complex and the products need to be delivered to the local express carrier of the destinated country by the airline or the shipping company. It takes time and it is a not simple thing as many people imagine. Thanks for the international logistic so that many customer can enjoy the convenience shopping many products with high quality and unique design worldwide. Try to think about that, in the past time, we could only buy thing at local and we could only buy little products. But now we can buy many things from other countries without going to other places in person. Athough it takes time, but we think that is worth it, and we will continue to improve our service and products and try to make faster in delivery. We have urged your order. Pls kindly wait. Thanks.
Lovely inexpensive small coffee table
The coffee table I ordered is great, just what I wanted. I ordered it on 22 October but it didn’t arrive until 8 December. That seemed like a very long time.
Reply from Litfad2022-12-19
Thank you for your time! We will update our products and service.
Avoid this company.
Final Update: Litfad provided a full refund. Updated Review: Shortly after I posted this review, Litfad reached out to me through this site asking for additional information about my order. After I provided the information requested, I was contacted via email by "VIP Support". In their initial email VIP Support offered me a refund and asked if this would be satisfactory. When I said it would be, they sent another email saying: "Here is a special offer: we would like to invite you to leave a good comment, then we will refund you at once. No need to return." So I am updating my review to reflect that, assuming they refund my money after seeing this, we have reached a satisfactory resolution. I added a star to reflect this as well. :) Initial Review: Avoid this company. I ordered the Scandinavian Solid Wood Bed Frame with two storage drawers at the end of September. I only received one tracking number, but apparently the bed was shipped in two packages. 9 weeks later, I have received one of the packages, and FedEx has informed me they are not even going to deliver the second box as it is severely damaged, and they will return it to the company. The box I did receive had no support/protection in the box, and the pieces were not packaged tightly in the box. The top of the box had a bulge where the pieces did not quite fit, and this seemed to weaken the box. The box was intact when it arrived, but did not feel sturdy at all. The pieces I received would have made the drawers, but there is one piece missing (from what I can tell...instructions are in Chinese and the pictures are limited in what they show). The quality control they mention on their website and in their replies to reviews on this site appears to be non-existent. The wood does not appear to have been sanded at all, there are dents in some pieces, and there are splinters and chips on the sides of the boards. The edges appear to be rough cuts with no sanding and splinters all along the edge. Also, a couple of the boards are not solid boards, but appear to be boards that have been joined together to form one piece. The pictures on the website are misleading, as they look nice whereas what I've received looks rough and unfinished. I've been emailing customer service to get a refund, but so far have basically been told "We sent you what you ordered, so you can either accept a replacement for the box being sent back, or you can pay for return shipping and we'll also deduct the original cost of shipping." They've made it quite clear that return shipping will be very expensive, and encouraged me to accept a replacement despite my concerns for the quality of what I did receive. I've sent pictures 3 times so far, including pictures of the dents, splinters, and rough cuts, but again am being told "We sent you what you ordered". I could understand having to pay shipping costs if I had just decided I didn't like what I'd ordered, but it's kind of ridiculous to be told I'll have to cover shipping costs when they send something like this. Not to mention the fact that I've only received the drawers (well, 1 3/4 of a drawer since there's a piece missing), and FedEx didn't even bother to try delivering the rest of the bed due to all the damage. While they have responded fairly quickly to my emails, it feels like multiple people are replying and they haven't read the previous emails because I keep having to repeat things, my questions aren't being answered, and I am being asked to send pictures even though I've already sent pictures. At this point, I’m being told I can either accept a 10% refund and they will reship the package that is going back to them, or I can pay to return the pieces I have and the initial shipping charges (for a box I didn’t even receive) will be taken from the refund. Their website talks about quality control prior to shipping and a refund for damaged/defective items, but their idea of damaged must mean completely unusable. I've filed a dispute with Paypal, but that will take a while to resolve and the emails at this point are them repeating the 10% refund or pay for return shipping/initial shipping. SCAM!!!!!!!!!!!
Reply from Litfad2022-12-19
We have refunded, thank you for your time.
Took a bit, but did get a refund
I decided I didn't want the rug I ordered, as it didn't match what I was expecting, and after a few back-and-forths, they finally did refund my money. If you have a problem with returns, keep at it! They do actually respond.
Reply from Litfad2022-12-08
Thank you!
Good
Their company is very organized. I received my order on time. My emails were answered very quickly and they cooperated with me. I am recording two less stars because the size I ordered was not what I ordered but they paid me 10%. thank you
Reply from Litfad2022-11-28
Thanks for shopping at our site! Your review really matters. It would be a great encouragement for us. Have a good time!
This is a fair and honest review
This is a fair review of my experience thus far and hope it helps others. I have purchased, wallpaper, lights and a small foldable wooden desk in the span of 1-2yrs. All of which have been free shipping and good quality. The wallpaper, my installer said it's a good one and it cost less than what I would have paid for in Australia. I was very happy but also sceptic at first. The wallpaper took 7wks to arrive. I was sent a tracking number which was not very useful. I contacted Litfad and they got back to me to reassure me it is on the way. I was happy with that. So when I needed vintage lights, I saw one on Litfad and decided to give Litfad a second go and purchased the lights, again shipping was 6-8wks. The lights arrived and they were exactly as described and I was happy with them. The table however, was not as described. The measurements were off. I contacted Litfad and they offered a partial refund I was happy with to keep the item as shipping back to them will cost a lot. From these purchases, this is what I've learned. 1. Shipping is 6-8wks be patient and wait. If after 8wks your order hasn't arrived there is a chat and the chat rep will help or give you correct email 2. The tracking is useless, better to contact Litfad direct for updates 3. Read their returns and refunds and shipping information always on any online site it's usually down the bottom of the page so you are aware of what you're getting into. 4. If you do have an issue. Email support with order number. If you used PayPal which I highly recommend, you can lodge a claim through Paypal, you can also report to your local Consumer protection agency. In Australia it's the ACCC. The more PayPal or ACCC get flagged the better. 5. Litfad is legit like Lightinthebox (all China) but not like your Amazon and products sold, once I got were good, I get there have been bad products or not as described, which does happen even on Amazon and eBay, everywhere. However, the customer service does need a lot of improvement, best Litfad outsource this to a a specialised company as it does seem it's a one man operation and Litfad needs to get a return shipping partner as there is a demand for this to bring down cost to customers to be able to return with peace of mind. I hope this helps you and save you the hassle and frustration.
Reply from Litfad2022-11-28
Thanks for shopping at our site! Your review really matters. It would be a great encouragement for us. Have a good time!
quick response but keep forgetting my request.
At first,I ordered 4 fish pendant lights and got them delivered after 2 weeks later.But the eye of one fish was broken.I claimed it and asked for a replacement eye.I ordered 2 more fish pendant lights and asked them to put many “fragile” stickers on the box. But my request was ignored.The bad feeling came true,one fish light was distorted.I claimed it and asked AGAIN to put many fragile stickers on the box.2 weeks later it’s delivered WITHOUT “fragile” stickers. The communication with the support team wasn’t bad but my request had been kept forgetting.So just be careful when you order fragile.
Reply from Litfad2022-11-25
Thanks for shopping at our site! Your review really matters. It would be a great encouragement for us. Have a good time!
Some advice in a spirit of cooperation
I have been informed that a more helpful review will result in a complete refund. I am not certain whether to trust this, though I must say the customer service at Litfad has been extremely responsive. I guess I would say that it would help when they advertise their products they make clear that the item will be shipped from Ch8na and assembly instructions will be in Chinese. They need to inform their Chinese partner that items shipped to the USA must include assembly instructions in English. This has been an unfortunate situation that might have resulted in a satisfied customer had I been able to assemble the bookcase I ordered. I definitely appreciate the responsiveness of the Customer Service.
Reply from Litfad2022-11-25
Thanks for shopping at our site! Your review really matters. It would be a great encouragement for us. Have a good time!
Refund through PayPal - finally!
After following up with Litfab and numerous emails the company finally refunded the light fitting. Thank you. I am relieved to receive this but was a lot of hassle back and forth to achieve this. I would always buy via PayPal for future as at least helped me achieve $ back but Litfab really need to reassess the quality of their goods and customer service process. Be warned!
Reply from Litfad2022-11-23
Thanks for your kind sharing! Your comment really matters. It would be a great help and encouragement for us. Have a good time!
Refund accepted
Finally will receive a refund thankfully
Reply from Litfad2022-11-23
Our professional support team have contacted this customer at the first time, the issue has been resolved. Due to volume and weight restrictions for international shipping, some of our shipments must be packed separately. After the arrival of the goods, the customer can simply assemble them. Our professional after-sales personnel will also provide necessary guidance. Thanks for shopping at our site! Your review really matters.
Now i see the reviews and I think I am…
Now i see the reviews and I think I am lucky bcz i received my order exactly what I expect!!! I give 3 star bcz of price and shipping time. The Price is a bit expensive compared to the quality and shipping time was near 3 month
Reply from Litfad2022-11-15
Thanks for your kind sharing! Your comment really matters. It would be a great help and encouragement for us. Have a good time!
refund is possible
UPDATE! Thank you litfad for listening at last and refunding this bench , it would not have been practical to return to China, given the huge postage cost - £150.00-£300.00 + so refunding was the sensible solution. please can you take care packaging your items more securely in future, to prevent damage, and provide speedy resolution, rather than trying to avoid the issue, however appreciate that you finally did the right thing
Reply from Litfad2022-11-15
Thanks for shopping at our site! Your review really matters. The whole processing progress includes order checking, stock distribution, quality inspection and careful packaging. We confirm that we had strict quality inspection and careful packaging before we sent out. But sometime unfortunately, the delivery of the third part may be out of our control. It may cause damages for many force majeure like weather, custom clearance, transportation bumps, violent package opening, the speciality of the material etc. If the product arrived defective, we can provide the replacement according to the needs and the real situation. If neccessary, we could provide the new product for replacement. For your issue, we can provide free return service or the new replacement. If you have received our reply here, please provide the relevant order information immediately to avoid delay in processing the refund. please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
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