Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
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Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.
Whilst the product was not to my satisfaction and fell short of the standard which appeared on their website, the VIP customer service was prompt in their response and we arrived at a good solution.
Reply from Litfad2023-10-27
Dear Vicente
Sorry for your unpleasant shopping experience.
You can check the detail of return policy on our website.
Could you please leave your order number?
Our VIP customer service will contact you to handle the problem for you.
Your reply would be much appreciated.
Kind Regards,
Litfad
Tsuki
They sent me a nice light but it was smaller than what was advertised. It took a while of back and forth emailing of haggling refund amounts and suggesting i should return and pay for postage. However after transferring to VIP support i got a 90% refund. Better than nothing. The company dont adhere to consumers rights of returning items however they have supported me once referred to the VIP team. I will not be ordering from the company again but gave 3 stars as they agreed to give me 90% back.
Reply from Litfad2023-10-27
Dear Ellams,
Thanks for your kind feedback and suggestion. We will keep improving products' quality and service.
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
Dear Yvette,
Thanks for your feedback.
We will make effort to improve the delivery speed.
Welcome to contact our customer service if you have any problem.
Have a good time.
Kind Regards,
Litfad
Tsuki
UPDATE 25/10/23, Litfad have emailed me and have deeply apologised for my poor shopping experience with them and have issued a full refund, i have change my star rating from 1 to 3 as i have finely received a refund, they wanted me to give them a 5 star rating if they gave me a refund but i just cant do that after the weeks of stress they have put me through
I ordered a dressing table, it took forever to arrive, much longer than stated, the shipping number they gave me kept saying it had been delivered in January 2023 i hadn't ordered it until August so that was wrong for a start, when it finally arrived the box was quite battered and i could here the contents falling around inside the box it didn't fill me with much hope, on opening it most of the wood was chipped, the mirror smashed, there were shards of glass everywhere. I contacted litfad and they didn't care, after weeks of me messaging them and raising a paypal dispute they finely said that if i return the dressing table back to them they would refund me, how was i suppose to get a dressing table from uk to china, it would of cost more than the dressing table did, so i had to accept i had lost my money, the chap i spoke to from paypal said they have had so many complaints about the company and all i could do was write a review on here to hopefully warn other potential customers.
Reply from Litfad2023-10-23
Dear Jane,
Highly sorry for your unpleasant shopping experience.
Our VIP customer service had contacted you to handle the problem for you. Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
double charge you and not refund. It has been 2 months trying to get over $600 overcharge and they have not responded. This issue has been resolved.
Reply from Litfad2023-10-20
Dear Mary Fagan,
Really sorry for your unpleasant shopping experience. We will improve our service in the future.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I agree with the below reviews. And likewise, I have never posted a negative review before, so this is exceptional.
I ordered an oak coffee table in July. The courier attempted delivery 10 weeks later at 10:30pm one evening with no notification.
I had to contact Litfad myself over a week later when I heard nothing about a redelivery.
Now, nearly another month later, I've just been told that they can reship a new item from China at a 5% discount. I've declined that 4 times on email and requested a full refund (for nearly £800) and am getting nowhere.
*Update - 30th October - despite the above troubles with the order, I am pleased to be able to write that I have now received a full refund from Litfad. It took some time, but once my enquiry was escalated to the VIP customer service team it was resolved pretty painlessly. I would consider giving Litfad a second chance on this basis.
Reply from Litfad2023-10-19
Dear Jo C,
We are really sorry for bringing you unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem.
Your reply would be much appreciated.
Kind regards,
Mandy
Purchased 3 items. 2 items arrived damaged, despite the packaging being robust, so perhaps a shipping issue that their packaging.
Asked for the items to be collected and refunded, send pictures and videos of the damage with the items still in their original packaging. This is where it gets fun..
24 emails later with their 'customer service' and they don't collect items, at my cost they want the items to be returned, despite what their returns policy on their website says.
Honestly to anyone reading this, please just don't bother. What a total and utter joke this company is. They genuinely couldn't do anything less to help and I doubt very much I'll ever get a refund for these items. Save yourself the trouble and use a different company!
**UPDATE**
I was subsequently contacted by VIP support. Refund received and one item returned at my cost.
Reply from Litfad2023-10-17
Dear Ben Weber，
We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services.
Our VIP customer service has contacted you via email to solve the problem, please check.
Your reply would be much appreciated.
Kind regards,
Mandy
Purchased a coffee table, but was not happy with it, so got a refund.
Reply from Litfad2023-10-16
Dear Mr David Franklin,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
Excellent costumer service, not as excellent products though
They have an excellent costumer service. Very quick on the replies. I had an issue with my purchase and they were prompt to help me solve my problem (product not matching the info on the website). If you have any issue with your product, they will be ready to help. Considering the price of the items, good place for a bargain, but I wouldn't expect much quality though.
Reply from Litfad2023-10-16
Dear Mayara Soares,
Sorry for your unpleasant shopping experience. We will improve the product and service in the future.
Our customer service had provided you the solution by email. Please check. If there are any other issues, please feel free to contact us.
Kind regards,
Mandy
Ordered the chargeable lamp. While it is suite cute( looks like a bright yellow mushroom!) it does not hold a charge longer than 2 hours!!! I charge it all day hoping to have it on for a dinner party and it loses the charge in under 2 hours. It’s extremely poor quality. It was inexpensive compared to another brand they sold at Anthropologie and I thought it was a great deal but turned our not worth the lower
price.
Reply from Litfad2023-10-13
Dear MichelleD,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
After a lot of emails have now had a refund of 50% so am happy with this outcome, but it shouldn’t have had to go on for this length of time,
Reply from Litfad2023-10-10
Dear Janet,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address?
Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Litfad
Tsuki
If I could put zero star I would
What an awful company to buy from
I bought a black and white rug which arrived a week later than required. Ok so not the biggest issue I agree however the rug was really poor quality and instead of black and white it’s brown and cream. Not a good look. The rug was around £179 plus £20 for delivery. I don’t have loads of money so this was an investment for me. At no time was it made clear it was coming from China.
By the way I Googled the return address in Ipswich which doesn’t exist.
I am now going to claim through the UK Government small claims court which will be cheaper that returning the item to China. I will NEVER buy from this company again and will voice this through all and any means possible.
Also worth pointing out that there have been 44 emails back and forth.
I was offered “5% discount you keep”
Then 10 then 20 then 30 then 40 then 45 seriously is this how business is conducted? I offered 70% refund including postage and I would give rug to charity shop.
Legal is the only way
UPDATE 20 OCT 2023
I have received an amicable resolution with LITFAD and they have refunded me the cost of the rug. They have kindly advised me that I do not need to return it but as it’s not as I wanted I will donate it to charity.
Thank you litfad.
Reply from Litfad2023-10-09
Dear Cheryl,
Sorry for your unpleasant shopping experience. We will accept your valuable feedback and strengthen cooperation with logistics companies and suppliers to improve product service and quality.
Our customer service had provided you the solution by email. Please check. If there are any other issues, please feel free to contact us.
Kind regards,
Mandy
Item arrived serverly damaged, an would not refund unless I returned item, unbeknown to us it came from China, so would cost more than item, an would not order from China, have taken up with PayPal but they still want item returned, if I had a change of mind then fair enough I fund return costs, from my experience I cannot recommend, quality is very poor, 2/11/23 have now had a 50% refund but have still only had one unit despite should have been a pair,
Reply from Litfad2023-10-06
Dear Janet,
Highly sorry that items were damaged during long-distance transportation.
Could you please leave your order number?
Our VIP customer service will handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Litfad
Poor quality, poor installation instructions, poor trouble shooting support. An all around crap product and company
Update November 20, 2023
Support did send some new parts for the light and made a solid effort to rectify the problem. We could not solve the issue, so we settled on a 50% refund
Reply from Litfad2023-10-05
Dear Don,
Highly sorry for your unpleasant shopping experience.
Our customer service had offer you the new solution by email. Please check.
We will make effort to solve the problem.
Kind regards,
Litfad
As always I should have read the comments in here beforehand. Too late..
Bought 3 lightfittings. They were advertised with beautiful pictures (pasted and copied from other website?). What arrived was different in colour, shape and some components were completely different from what I was expecting.
The box arrived from China, so no surprise about the poor quality. I am sure they will stop working in 5,4,3,2,1..
Reply from Litfad2023-09-21
Dear Nives,
Sincerely sorry that our products cannot meet your satisfation.
Our VIP customer service have already contacted you to handle the problem. Please check your email.
Your reply would be much appreciated.
Kind regards,
Litfad
Bought a light from this website, it was probably the worst quality I have ever seen. Following my review and many emails I have been fully refunded for the light fitting.
Reply from Litfad2023-09-11
Dear Linda,
Really sorry for your unpleasant shopping experience.
Please contact our customer service. We will follow up for you and provide corresponding solutions to you.
Your reply would be much appreciated.
Kind Regards,
Litfad
Ordered two bedside wall lights - one left handed and one right handed. Got two left handed ones. After being told they didn't make a right hand version and I pointed out the picture of one on their website, they then said I ordered two left handed. Showed them the email trail of my order so they eventually backed down and said they would send a replacement. So two weeks later, I got another left handed one! Sent them pictures of their website with the two different handed units with the respective SKU numbers. They came back and said I was installing it wrong! Started to doubt my sanity by this time and the laws of physics. Still ongoing, but I don't hold out much hope. Am visiting Hong Kong soon, may pitch up at their offices wearing two left wellington boots and see if they spot something amiss. . .
PS To their credit, I have now received a correct unit. But what a faff . . . too many people involved in trying sort it, but in the end, many hands make light work.
Reply from Litfad2023-09-12
Dear Colin,
Sincerely sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
Mandy
I have a major gut down to the stud's bathroom remodel going to start and ordered the black 35x35 Japanese soaking tub. Shipping was bad, first one "was lost" and second one arrived about 60 days. No refund offered which would have been nice. It's still in the box as it's too heavy to move off the front porch, but we took off the plastic wrap and took down one wall of the big box and it is not broken, looks great so far. Will leave another review once it's out of the box and installed at a later date.
Reply from Litfad2023-11-23
Dear Sophia,
Thanks for your nice feedback. May we ask if the product condition has met your expectations?
If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort.
Have a good time.
Kind regards,
Mandy
My parcel did finally arrive so was much relieved after reading so many poor reviews. I haven't put it together yet as I had to buy another hanging rail because I needed one sooner rather than later for guest. I will buy products from the UK in future though as shipping takes too long if coming by sea. Can only give 3 stars as the rail isn't put together yet and if did take too long to arrive.
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