Welcome to Litfad Litfad.com follows a streamlined business model that prioritizes customer-focused service. By integrating resources, it enhances operational efficiency while reducing circulation and transaction costs. Furniture Lighting Home Improvement Baby & Kids Outdoor Salon & Spa Rugs Home Decor
Written by the business, not verified by us.Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support. Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.The chairs are fine. It did take many months for delivery, though. Where do I get the free gift?
Dear john barone, Thank you for your recognition of our products. We will keep improving products' quality and service. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
I recently had a deeply frustrating experience with Litfad, an online company that I would strongly advise everyone to avoid. Dealing with Litfad turned out to be a nightmare, and it took an excessive amount of effort to resolve the issues I encountered. Initially, I found myself in a difficult situation as Litfad seemed unresponsive to my requests for a refund after receiving damaged goods. Countless email with little progress, and it wasn't until I resorted to leaving a negative review on Trustpilot that I managed to grab the attention of their VIP Team. This alone speaks volumes about their customer service. Engaging with the VIP Team was much better, they were more responsive, and their written emails were more professional however I wouldn't go as far as to say they were helpful. It took a significant amount of negotiation and persistence on my part to get them to acknowledge my right to a refund. Ultimately, I was fortunate enough to receive a full refund, but only after escalating the matter through PayPal. Litfad's reluctance to address my concerns directly and their lack of cooperation regarding a refund left me with no choice but to involve a third party for resolution. They resorted to asking me to close the case I had opened against them for a full refund, thankfully Paypal issues me one. The VIP Team did offer more reasonable refund options during our correspondence, but the fact that it required such an extensive effort on my part is deeply concerning. A reputable company should not make customers jump through hoops to receive what they are rightfully owed. My experience with Litfad was far from satisfactory. The lack of responsiveness to concerns, the need for negative online feedback to get anywhere with them, and the necessity of involving PayPal for a resolution all point towards serious issues with Litfad's business practices. I strongly discourage anyone from using Litfad and advise seeking more reliable and customer-oriented alternatives. It's a company I won't be dealing with again, and I sincerely hope others heed this warning to avoid falling victim to Litfad's questionable practices.
Dear Rachel Shepherd, Highly sorry for your unpleasant shopping experience. We will keep improving products' quality and service. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
Bought 4 bar stools, shipping took awhile and a couple damaged but the did replace them , stools are sturdy , they have some decent furniture and I do like the stools , if you don’t mind waiting ! ! Also sent refund for damaged items
Dear customer, Very sorry for the dissatisfaction and inconvenience caused. We will work more closely with the logistics company to improve the protection of parcel. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
We ordered a dual colour bed sofa with two matching cushions.It took 3 months to arrive .We were told it would be that long ,it actually arrived a week earlier. It’s a comfortable sofa .Very smart and looks elegant .It was expensive and I was anxiously waiting to see if it was worth the money .The quality is not as good as we expected.The material puckers .It’s not leather !We could have bought a sofa in the UK for the same price,which would have been leather .
Dear MAIR, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will contact you to handle the problem for you asap. We are processing the investigation on our suppliers in this case. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
Takes a long time(2months) for delivery. Product was as described. Customer service was very straightforward. Slight chip to wood of table... probably won't buy again due to long delivery time
Dear Mr Robert Bentley-Taylor, Thanks for your feedback. Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
Didn't expect a fully styrofoam packed delivery from China :( Product is okay and working, but not as great as it looked like.
Dear Blue Ray, Very sorry for the dissatisfaction and inconvenience caused. We will work more closely with the logistics company to improve the protection of parcel. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
What I purchased was a good product, however, prior to my purchase the price of the item was far too expensive and I only purchased the item when it was reduced to a reasonable price, I feel the company would sell a lot more items if the price is reduced by a large margin, I feel all your stock is well overpriced, I have been looking at purchasing single seat electric couch, however, when I match your price with Australia, you are far too expensive and that is saying a lot. you still have not answered my review on your pricing, my family have been in business for 81 years and I know your prices are too expensive, take your rug that I purchased, it went from $800 to $200 and you are still making in my opinion anything from 100% to 50% profit, if your pricing is good, how can you reduce you price by such a large margin, all good company's rely on turnover, I fail too see how your company can survive on such large profit margins.
Dear Thomas, Thanks for your feedback. Supported by premium supply chains and self-built supplier repository, Litfad has got advantages and independence in pricing, providing cost-efficient home lighting with great quality to global users. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Kind regards, Litfad Tsuki
I ordered two light fittings and accordingly they were delivered from China about four weeks later. Although the lights are serviceable, they are not the same beautiful quality depicted in the website photographs. I was expecting thick glass shades and chrome fittings. The shades I received were thin and the fittings black plastic. In all, worth about what I paid for them but absolutely not the bargain expected for ordering directly from China. I would not choose to use Litfad again as it is obvious that descriptions and photos can not be trusted
Dear Chris Hutchens， Sincerely sorry that our products cannot meet your satisfaction.We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
I have purchased from Lifad two times. The shipping takes a long time and the instructions aren’t in English. The products look beautiful on the webpage and ok in person. If you are handy enough to put the furniture together, trouble shoot, and look past imperfections, the products could be worth checking out and worth the wait. I chose some that fit nicely against the wall in areas if my house. There are a variety in measurements of the same product so I chose what fit best. I found items that fit better than what I could find from more accessible stores. The recent item I purchased was a modern white wooden dresser, similar to IKEA Malm. For the price I paid, I felt it did not meet the quality I expected. Holes were slightly misaligned and one was missing entirely and had to be added for the assembly to be finished. It feels flimsy overall, and some drawers do not close all the way and are crooked. They scrape from the weight when it isn’t even holding that much. I appreciated the responsiveness of the customer service. They were quick to reply and provide a prompt resolution. I was given the option of a partial refund if I kept it or a full refund if I took it apart and sent it back. I decided to keep it because it would have been a lot of trouble and because it fits well in my space.
Dear Marissa Gonzale, Thanks for your nice feedback. We will keep improving products' quality and service. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
I ordered a ceiling light on line. I am waiting delivery. I have gone on their customer support chat page and have got no joy with any help. The page closed down. I am concerned as the money has been taken out of our bank account. I am trying to get hold of them without success. My bank ref: 663877 - Litfad order. Tel : 07865077639 / 07905363759
Dear Michael, Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
I ordered a desk from Litfad and it arrived early. The particle board was more like particle cardboard but the desk did go together once I got the directions in English. The desk looks nice and with some additional wood glue in spots seems sturdy. We'll see how long it holds together. I have to keep in mind that it was substantially less expensive than wooden desks and you do get what you pay for.
Dear Kristi, Thanks for your feedback. Welcome to contact us if your order has any problem. We will make effort to handle the problem for you and serve customers satisfied. Hope we could build a constructive and long-term relationship. Kind regards, Litfad Tsuki
I ordered a coffee table from this company. It took over 2 months to arrive. I only got it when I complained to PayPal as I'd bought it on their credit. After that it arrived within a few days in good order and to be fair I got a 30%refund. Bit of ashame with this company as they have done fab things on offer. Unfortunately they put people off with their lack of communication very long awaited time to arrive. I wouldn't order anything from them again. Always buy from these companies with credit then it's possible to get your money back
Dear Maria Churchill, We are very sorry for any inconvenience caused to you. We will strengthen cooperation with logistics companies and enhance product services. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
I paid £62 waited about 2 months on delivery built it and all I'm going to say is rubbish not worth the money every screw can be seen most units you get the white sticky stickers to cover them with sides look like they've been shot with a machine gun
Dear Ann Sneddon, Sincerely sorry that our products cannot meet your satisfaction. We greatly appreciate the suggestions you provided and will provide feedback to the supplier on these issues to continue improving the product. Our VIP customer service has contacted you via email to solve the problem, please check. Your reply would be much appreciated. Kind regards, Mandy
I ordered a study desk which I received damaged but the customer service team was very responsive in finding the solution after a long chats on emails and patient I received my refund. Thank you
Dear Fatema vohra， We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
I ordered a light. When it arrived, it was very twisted and not fit for purpose. Contacted them for a refund, they initially said 5%! They then offered a replacement which I accepted but then said there was no replacement part but they would replace the whole light. I’m still waiting for that to actually happen. There were so many “confirmation emails” that I think it’s just a delay tactic. Confirm your name and address (you have just shipped me the faulty item), confirm you are happy with this etc.
Dear Angharad Lescott, We are very sorry for any inconvenience caused to you as the product was damaged during transportation. We will strengthen cooperation with logistics companies and enhance product services. Our customer service has reached an agreement with you to resend you a new product. Confirming with you is only to avoid errors. Please understand. If you have any problem, welcome to contact our customer service. We will handle the problem for you with great effort. Have a good time. Kind regards, Mandy
Pros: Ordered two rather unusual LED funky wall lights costing £136 for both. Light fitting came from China and took approx 2 weeks. Well packaged and undamaged. Loved the fittings. I ordered two different sizes which arrived correct to order. and seemedgood quality overall. Wiring very neatly tie wrapped, wires tinned and capped off. Cons: Instructions in Chinese, although link to a lighting app provided with Chinese instructions which we uploaded via Playstore on Android phone. Not good not having instructions when 3rd gear dimming (3 x white light eg, warm, cool and natural). One wall light not in synch with the other eg one warm, other cool. After much messing with app, googling, and contacting Litfad support, we undid all wiring tie wraps and compared wiring on both fittings. Found wires in a little connector the wrong way round. So it was a wiring issue not a synching or app issue. Worked perfectly, once we'd corrected it. Love these fittings now, but should have been tested before sending out, so only 2 stars and wouldn't buy from Litfad sgain.
Dear Jo, Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
I bought 2 products. computer desk and desk. We ordered a natural black table, we received a white table with a chipped corner. and also the back of the main board is reddish in color and has a lot of scratches. packaging is really bad. The chair quality is below our expectations. It must be cheaper than the asking price. I do not recommend the products of this company, it is expensive, the quality is not very good and you have to wait for a long time. When there is a problem, the support team is far from providing a solution approach. Return shipping fee is expensive. Semiha
Dear Sema, Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind regards, Litfad Tsuki
i purchased 2 items from this company. A wall lamp and a clothes hanger. The clothes hanger is ok, not great because it was more of a decorative piece, but paint finish was not of a lesser quality then I expected. The wall lamp was a disaster, original guts: wiring & socket had to be completely replaced to be code-compliant and installed. Company kept telling me it met Chinese standards. Flashlights are wired with heavier gauge wire.
Dear Janice, Very sorry for the dissatisfaction and inconvenience caused. Our VIP customer service will contact you to handle the problem for you asap. Please check your email. Your reply would be much appreciated. Kind regards, Litfad Tsuki
I received a product (a spinning bookshelf) that was about 15 parts. Every single part was damaged or missing. I reached out for a return, due to the poor quality of the material I wasn’t interested in a replacement. It took over 25 emails back and forth and basically threatening to go through my credit card company to finally receive a full refund over 5 weeks later. The only reason I am rating more than 1 star is because I did eventually receive the refund. I would absolutely not recommend ordering anything from this site.
Dear Torie, Very sorry for the dissatisfaction and inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind Regards, Litfad Tsuki
The order, a desk took a few weeks to arrive in UK. Ordered 6/11/23 - arrived UK 15/12-23. It was logged in the XPD Collection Depot on 21/12/23 advising it would be sent out for delivery soon. As it was Xmas I didn’t pursue until end of Dec. XPD advised the supplier has to raise the search. I emailed and they said they would do so. Although Litfad replied to my emails promptly they said they had asked XPD to search for desk but they hadn’t. I got through to XPD after a hour on hold and they confirmed no search had been raised. I did feel fobbed off by Litfad when asking for a refund - lots of repeated offers of 5/10/15 % off and resending the desk. Eventually after putting this review on the VIP support contacted -they did initially re offer the money off a few times and another desk but agreed in end to refund. That came a few hours later via Klarna (my payment method) so I am relieved as it was £533 - not an insignificant sum.
Dear Mrs C James, Very sorry for the inconvenience caused. Could you please leave your order number or email address? Our VIP customer service will contact you to handle the problem for you asap. Kind Regards, Litfad Tsuki
960 reviews matching
Lakiq
Homary.com
Sklum
Okfay
BulbSquare
Vakkerlight
Ozhomehub
Homary.com