We develop sex tech for long distance couples, frequent business travelers and cam models!
Written by the business, not verified by us.
Is Lovense legit?
Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
Auto-generated from all reviews of this business. For reference only.
Received Max 2 and tried it out. For me the suction, vibrations, pulses are too weak, just stimulate me a little. Far from satisfaction. I may not use it again because it’s not worth the cleaning waste time.
Reply from Lovense2022-05-26
I'm sorry that you're not satisfied with the toy. Could you please write to us at https://www.lovense.com/contact? We'll try our best to resolve the issue. We look forward to hearing from you.
In the beginning of having the toy it was a great experience but after a while I started noticing that the toy will stop working then the antenna will malfunction where it won’t connect. If I was using it for a long time I felt like it made my vagina have a weird smell.
Reply from Lovense2022-05-19
We apologize for any inconvenience caused. Could you please write to our customer support at https://www.lovense.com/contact? We'll try our best to resolve the issue for you.
Paying as much as I did I expect to be able to actually use the thing. It didn't even fit. It's such an awkward shape and it's so uncomfortable. I feel like it also gave me a UTI.
Reply from Lovense2022-05-19
We are really sorry for the trouble caused. I understand how frustrating this is. Please contact us at https://www.lovense.com/contact and we'll help you out with the issue. We look forward to hearing from you.
Hello, I just purchased the lush 3 For my wife. I am deployed and was really looking forward to having some long distance fun with her but we couldn’t because the item was faulty out of the box. It will not charge and is unusable.
Reply from Lovense2022-05-16
I'm sincerely sorry to hear this. I understand how frustrating this is. Please contact us at https://www.lovense.com/contact and let us know the detail of the issue. We would be glad to help with this. We look forward to hearing from you.
Overall experience is great. I have the Lush 3 and the Nora. The Performance is great. I love how quickly it charges.The float mode gives you more freedom to explore other options. I would like to see more info on how to use it with long distance and thanks for the option to connect via Bluetooth.
Worst of all, it is way too tight/small. It is only a vibrator; there's no thrusting, no spin, no heat, no wall mount bracket. It's big & heavy. I understand the on/off/vibrate button, but dont understand any of the other controls. I will say that it's long! There are lower priced options out there.
Reply from Lovense2022-05-10
We apologize for any inconvenience caused. Could you please write to our customer support at https://www.lovense.com/contact? We'll try our best to help
I haven’t been able to use it because the charger just doesn’t connect properly. Every time I put it on, the indicator light blinks for half a second before turning off again. I would like a refund or a replacement.
Reply from Lovense2022-05-10
We're sorry about the issue. We'd love to help. Could you please contact our customer support team at https://www.lovense.com/contact? We look forward to hearing from you.
I ordered a Hush 2 which arrived very quickly and was well packaged. Unfortunately it gave up the ghost within 24 hours. I contacted Lovense, they told me to send a video of the defective unit, I did, they agreed it was defective. They sent me another, this too within an hour or so proved to be defective. Lovense asked for a video of the tow of them side by side showing they were defective, they agreed both were and offered to send me another toy of equivalent value. The only other thing of interest was a Hush which was £10 less expensive, so I said send me that and refund me the difference. No they said we can send it but not refund the difference. So I asked for a full refund of the cost of the defective toys. No they said we cannot do that, but we can supply the Hush and refund you the difference, I have all the emails to and fro they lied between one and the other. They really do not want to to refund for defective goods so beware. In the end I got a Hush and a refund of the difference but my oh my did they mess me around.
Reply from Lovense2022-05-16
We're sincerely sorry for any inconvenience this has caused. I understand how frustrating this is. Our support team has gotten back to you regarding the issue via Email. They're looking forward to your reply.
Yeah,nah, buzz all it might, it's just meh.
It's just underwhelming.
Reply from Lovense2022-05-10
We're genuinely sorry that you're not satisfied with the toy. Your feedback is sincerely appreciated. Please be assured that I'll forward it to the relevant department.
It’s powerful but much louder than I was expecting. I’ve read “whisper quiet” and “I hardly knew it was on” but without other noise I could hear it in another room.
Reply from Lovense2022-05-12
Sorry about this issue. I understand this is frustrating. Please contact us at https://www.lovense.com/contact and let us know the issue you're having with the toy. Hope to hear from you soon.
I got my Lush and it was fine, the vibrations were not as strong as I would like and the clit attachment does not rest properly. Overall it’s fine if you have another toy with it but on its own I could probably do better with my fingers
Reply from Lovense2022-05-12
We're sincerely sorry that you're not satisfied with the toy. We deeply respect your advice.If you'd like, please contact us at https://www.lovense.com/contact for tips on how to use the toy.
I bought the Calor and I must say I was disappointed. I didn't realize you had to plug it in to heat it up and that it was only going to be brief heat. The toy is really only as good as some of the cheap male toys I have had. I will not be spending that kind of money again on a toy!
Reply from Lovense2022-05-12
We're deeply sorry that the toy didn't meet your expectation. We respect your feedback, and we will try to combine your feedback with our R&D, in order to provide better products.
I bought this item for my wife and she loves it but she Wishes the hush 2 came in a medium size because the large is huge and is hard For her to get use to. Also I wish the vibration was much stronger and had a motor that actually thrusted so I could give her a DP kind of sensation. Overall great device.
UPDATE: Customer service reached out within 24 hours and apologized for the mix up. They are immediately sending a replacement. They were very nice and helped me to resolve the issue expeditiously. The products are great and I will only buy them from Lovense. The one and only reason I gave them 4 stars is because you can’t talk to a real person. When people have concerns or complaints they want to talk to someone, not wait for an email. Other than that, I am satisfied and I will continue to use their products in the future.
I recently ordered a product and when it was delivered it was the wrong order. Car parts actually. I have ordered products from Lovense before with the only issue being a long delivery time. This time it was shipped the same day I ordered it but I received a completely wrong order. Accidents happen but you can’t call customer service to inform them of the mistake. You can only email them and now I am waiting on a response. This review may change depending on how long it takes to resolve this issue.
Purchased the Lush 3 for my wife. We live long distance apart. The toy worked for about a week before it wanted to do firmware update. The toy will not complete the update without disconnecting from the bluetooth connection by itself. The update can’t be completed. Tried to contact company and could not find any customer support phone number. They only take contact thru email. Still no response or help. Poor customer support for a company who makes such a pricy product.
Reply from Lovense2022-05-10
Hi, sorry to hear this. We're apologize for not being able to help via phone calls. If this issue still has not been resolved, could you please send details of the issue again to our customer support at https://www.lovense.com/contact? We'll try our best to help.
Doesn’t fit at all, the U shape cord needs to be shorter. The small tip hits about 1.5 inches above the clit. Also the plastic mold is not smooth. There is a sharp mold line from assembly. I feel like all the cost went into the iPhone app features since the overall product is a poor design.
Reply from Lovense2022-05-12
Your feedback on the product is sincerely appreciated. I'll make sure to forward it to the relevant department. We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.
Write off the bat. Seeing it in person immediately was a let down when I saw the sleeve. The whole thing might be 9.5in but the sleeve is under 8 inches. As someone who is well endowed. It was a waste of money. Never used. Mad I wasted my money.
Reply from Lovense2022-05-12
We are really sorry for the trouble caused. Please contact us at https://www.lovense.com/contact and we'll help you out with the issue. We look forward to hearing from you.
Sorry to hear this. I understand how frustrating this is. If the issue still hasn't been resolved, could you please let us know at https://www.lovense.com/contact? We'll try our very best to provide assistance.
Bought toys that came as a pair, only got one in the mail, but they made sure they threw in a nice free solar power light up buuterfly windchime, doesnt make sense to make sure you throw something in for free, when you dont even get the order right, very expensive for products to not come in.
Reply from Lovense2022-05-16
We apologize for the inconvenience caused by this issue. It seems that the issue has been resolved by our customer service team. If you're satisfied with our service, would you mind changing your rating here? We'd sincerely appreciate it.