Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Written by the business, not verified by us.Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel. However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.Very quick and helpful feedback from customer service!
Hi Isabella, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
The customer service was fast and answered all of my questions percectly!
Hi Adi, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Great shopping choices and no hassle returns
Hi Kirsten, Thanks for reaching out. Glad that the process was easy. Please email us at [email protected] if anything else. -Kate
Leeza D. Was super understanding and helpful. After getting nowhere with the post office about our lost package, Leeza offered two great options to get my daughter her dress in time for a dance. The dress arrived (vis UPS) within a couple days, saving the day!
Hi Jennifer, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Leeza D. helped make my return on an out of stock item very easy! It was resolved in the matter of minutes!
Hi Kasey, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
DISHONEST COMPANY! I'd suggest you shop elsewhere if you want any chance of a fair return policy. I ordered two dresses for my daughter's school dance—both ended up being too small. The company took one back but sent the other right back to me. When I opened the package, I was stunned. The dress was covered in white deodorant marks, like someone had smeared it on purpose. It’s a black dress, so there’s no way I would’ve missed that when I packed it up. The whole thing feels dishonest. I won't be shopping here again.
Hi Stacey, Thanks for reaching out. We're sorry to hear about this. We did take a photo of the dress immediately after we processed the return. Unfortunately per our return policy we are not able to take back return with any deodorant stains on it. -Kate
they for mistake send me a wrong size for my dress, but when i notice they about this, they send me very quickly the right size
Hi Martina, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
What made this a great experience was how fast they responded with a solution, it didn’t take days to get the issue resolved which I really appreciate it and above all they were very nice and understanding!
Hi Keina, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Ordering product went well. Unfortunately the dress did not fit well despite measuring and ordering the appropriate size. We have returned the dress and are waiting for confirmation of its return and store credit. While I would much more prefer return to my credit card, I am hopeful we can use the store credit in the future. I had questions about your return policy and how it works and your staff responded quickly to my initial and follow up questions. 4/5 stars only because return policy is store credit which isn’t as convenient and that I had to send a 2nd email to get an answer I asked in my first email.
Hi Adams, Thanks for reaching out. We're so sorry to hear any issues. If you need any order help, please feel free to reach out to us. Please email us at [email protected] if anything else. -Kate
I received a beautiful but damaged dress. When I contacted customer service they promptly responded. They remedied the situation right away. I am very satisfied with the outcome.
Hi Eso, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
I got two dresses from Lucy in the sky, they are really good quality and the designs are very cute, but the first dress I got it was xs because that’s my size but it came up a little bit short, I’m 5’4 and 110lbs so keep that in mind!. The second dress I got I decided to get it in S and this time the length it was perfect just on me the chest it was a little bit big on me but that’s just depends on the person but even though they look so pretty!
Hi Gaby, Thanks for reaching out. Sorry to hear there was issues with sizing. If ever you need help with sizing, please email us at [email protected] if anything else. -Kate
My daughter loves her dress! That's the most important thing. The journey to get there had a few bumps. The first dress we ordered didn't have a back zipper so she couldn't even get it on (and she's tiny). She found another but it was difficult to get assistance through the chat; it wasn't always working and didn't want to get us to a live person. Once we did, Emma was very helpful and the second dress arrived the day before the dance, and she loves it. Thanks for your help Emma!
Hi Mary Ann, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Positive customer service. Quick and courteous email responses.
Hi Lesley, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Fast shipping, easy returns.
Hi Liv, Thanks for reaching out. Glad that you were able to get your item fast and the return process was easy. Please email us at [email protected] if anything else. -Kate
I never got the dress. I kept checking the tracking number for days and it said it was still in pre shipping condition in California. Meaning dress never left the warehouse. I contacted them and explained to them it was for my daughter’s homecoming dance and they just said sorry it was lost in transit and they didn’t have another one to send. Terrible customer service and experience. Will never buy again from them.
Hi Maria, Thanks for reaching out. We're so sorry to hear about your disappointment. We're sorry that the dress was sold out and we were not able to ship it out again. I'd love to check on the refund for this. Please email us at [email protected] if you still have not gotten it. -Kate
The dress we ordered was too small. The return process was super easy and fast and Leeza D was great to work with with.
Hi Erica, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
The customer service at Lucy in the Sky is stellar. Their response time to inquiries is prompt and they are committed to resolving any issues that may arise.
Hi Anna, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
If I could give them a 0 I would. Horrible customer service, I will not refund my $$$ over a stain that was there when I received the dress! Poor quality and poor customer service!!!!!!!!
Hi RM, Thanks for reaching out. We're so sorry to hear about your issues. Please reach out to us at [email protected] so we can find a resolution for the faulty style. -Kate
I got a quick response back, it was what I needed, and it was good customer service!
Hi Jenna, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
I’ve truly never written a review for a clothing company that wasn’t positive. This was horrible. Some of the rudest customer service I’ve ever dealt with. My package was returned to sender so I asked to have it resent. Offered to cover shipping. They were so rude and short with me. Told me I can’t “make up options”. Allegedly they refunded me but I doubt I’ll get that. The dresses were final sale so I can’t reorder them. They blocked me when I asked to speak to someone else.
Hi Dianna, Thanks for reaching out. We're so sorry to hear about your experience. We would like to look into this for you and see if the refund has already gone through. Please email us at [email protected] so we can further assist you. -Kate
201 reviews matching
AZAZIE
Babyboo Fashion
Hello Molly
Peppermayo
Princess Polly
Cider
Showpo
Lulus