LOVE
I love Lucy in the Sky! The most cute and stylish clothing! The customer service is easy to work with and they are kind. I love shopping here! I will continue to shop here happily! I highly recommend Lucy in the Sky!
About Lucy in the Sky
Data updated- Website
- lucyinthesky.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 78% (14/18)
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About this business
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Written by the business, not verified by us.Is Lucy in the Sky legit?
Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel. However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.What people say
The ordering process went smooth
The ordering process went smooth. We received the well within the expected timeframe. The dress was well made but just didn’t quite fit my daughter right so we had to return it and the return process went smoothly as well.
It was great experience and the cost…
It was great experience and the cost wasn’t really too expensive, the only thing I didn’t like it was that my shipping information wouldn’t really update so it was a surprise the day it came in
The customer service was very helpful…
The customer service was very helpful but be sure to read the return policy as you don’t receive your money back from returns. Only store credit it given.
Lucy in the Sky is very responsive and…
Lucy in the Sky is very responsive and helpful. Thank you for accommodating my late return request!
Prompt customer service and offered…
Prompt customer service and offered different options to solve my problem, got issue resolved quickly and smoothly
Really great costumer service and able…
Really great costumer service and able to resolve the issue quickly
Very quick to respond to my question…
Very quick to respond to my question and it was resolved quickly.
I ordered something 8 days in advance…
I ordered something 8 days in advance for the valentines weekend and got a tracking code that never worked and kept saying it was awaiting shipment so after about six days of that I reached out to the company and they told me I had to log on to a website to ask a question. I attempted to but that was unsuccessful in creating a login and password for this new account so I emailed the link that sent me the info about logging into the other website and told them my problem and I just needed to be able to speak with somebody. They emailed me back and I were able to tell me that it was in rout and I could not cancel the order at this point. I was upset with the tracking number that never worked and the shipping time was actually not late because it came within the amount of business days it said it might take but on the very last day. I won’t really have a use for the items for a while now but that is ok. Asking me to create a login to ask a question was silly when they could have just emailed me from the start or had a email to customer service. Thanks for listening. Mike
Reply from Lucy in the Sky2026-02-19
Hi Michael, Thanks for reaching out. We're so sorry to hear about the package not arriving. Please email us at [email protected] so that we can look into this issue. -Kate
Excellent customer service
I sent an email to the company regarding a gift card credit, they responded in a timely manner. Helpful and professional service.
dresses don’t fit the best, hoping for better luck
I ordered 2 dresses, both don’t fit. One the material was kind of cheap and wasn’t flattering at all that I returned, the other just needs some altering at the straps and was non-returnable. I did get my store credit though and ordered 2 more dresses that hopefully fit better, and the customer service that I reached out to was very nice. I wish there was a way to see reviews on specific dress items or pictures from customers.
Reply from Lucy in the Sky2026-02-19
Hi Isabella, Thanks for reaching out. Sorry to hear that the initial dresses did not work out. We hope that in the future, the dresses you get work for you! Please email us at [email protected] if anything else. -Kate
Fast everything!
Their customer service is quick to respond and has been awesome throughout this entire process and journey. Items ship fast too!
Very quick response time for a shipping…
Very quick response time for a shipping issue we had. Promptly refunded me as well!
Very fast and helpful correspondence…
Very fast and helpful correspondence with illustrations.
I had trouble figuring out how to return
I had trouble figuring out how to access my account and do a return. The associate was clear and concise. Her directions were perfect. I also was stuck because of the snowstorm. They were understanding and gave me a leeway in returning the dresses.
Reply from Lucy in the Sky2026-02-19
Hi Jaynie, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Help
I was quickly directed to a person who would help and she got it done quickly. I’m very satisfied with my help and everything came in tact and fast.
Loved the support and communication…
Loved the support and communication from Lucy In the Sky! Thank you so much :)
Exceptional customer service
I recently had an issue with a separate vendor who refused to help me with a product issue. How refreshing to work with a vendor like Lucy in the Sky who clearly prioritizes their customers. I needed to cancel an order just after placing it and they were responsive and took care of the issue with reason and care. Thank you!
Good work!
Good work!! Thank you for your patience
Reply from Lucy in the Sky2026-02-19
Hi, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Nice job
Fast response. I wish you offered a phone number and someone to talk to. Without that option. This was excellent.
Reply from Lucy in the Sky2026-02-19
Hi James, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
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