Very responsive to all questions and…
Very responsive to all questions and thoughful help.
About Lucy in the Sky
Data updated- Website
- lucyinthesky.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 78% (14/18)
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About this business
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Written by the business, not verified by us.Is Lucy in the Sky legit?
Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel. However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.What people say
Olivia KnudsenUnited States · 1 review · Experienced 2026-03-27 ·
The customer service was great!
Returns a little difficult
We ordered from the shop and planned to return from the US, but found the returns difficult. Not a simple process. We ordered two of the same dress in different sizes and unfortunately neither fit… The package also got stuck in customs, so by the time it arrived we had found something else.
Jimena JuiGuatemala · 1 review · Experienced 2026-04-05 ·
Prom Dress
I am looking for a prom dress and the costumer service of Lucy in the sky has make my search a lot easier. They are polite, caring, and quick to respond.
Customer service was quick and friendly…
Customer service was quick and friendly to get back to me and answered all my questions. They immediately helped me with my incorrect email on my account and updated with my correct email z
Great customer service
I bought 2 dresses. One of great got many compliments. The other just didn’t fit me right. I didn’t realize there was a 14 day return window. Customers service gave me a courtesy late return ( it was 18 days after purchase) The customer service was responsive and helpful. Also love the great selection- will definitely be a repeat customer!
Shipping is fast and returns are easy…
Shipping is fast and returns are easy if you need to switch out a size. This is a major reason we keep coming back. My daughter loves this site.
Amazing customer service
I am never concerned about my daughters ordering from here because the customer service is amazing! The clothes are beautiful and great quality, but if something doesn’t fit or just doesn’t look good, the customer service team works with us to make it right. 10/10!
I had a very positive experience with…
I had a very positive experience with thus store. My daughter’s dress didn’t arrive and they quickly handled it. They offered to send it again or a full refund. They no longer had her size I chose the refund. Within a day, the refund was received.
Above and beyond
Quick and helpful. I asked for help regarding a missing piece of a top I bought months before. I wasn't expecting to actually be helped considering how long it had been. I requested that they send the missing piece and they sent a new top. Lovely clothes and great customer service.
Good customer service …
You were prompt in responding to my concerns. Your products are good quality and affordable.
Gorgeous clothes well made and…
Gorgeous clothes well made and beautiful choice of colours. Shipped to uk and had good tracking. Arrived quick, beautiful packaging. Would definitely buy from them again.
My dress got lost in shipment and the…
My dress got lost in shipment and the company was quick to respond with a resolution.
Reply from Lucy in the Sky2026-04-03
Hi, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
Great
It was great, fast respons! They also fixed my problem super easy and did what I wanted to fix. The dress was also perfect.
Customer service was super helpful
Customer service was super helpful in facilitating my return. The dresses I ordered were super pretty and had quality fabric as well.
Reply from Lucy in the Sky2026-04-03
Hi Maria, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
My questions were answered timely about…
My questions were answered timely about shipping date. Allowed my granddaughter to order the color dress she wanted confident it would have time to arrive for prom. She really wanted the plum.
Reply from Lucy in the Sky2026-04-03
Hi Jane, Thanks for reaching out. We're so glad our customer service team was able to assist you. Please email us at [email protected] if anything else. -Kate
My daughter loved her dress
My daughter loved her dress. There was a shipping issue but customer service was super helpful and got it resolved.
Dress was great quality and arrived…
Dress was great quality and arrived promptly
Reply from Lucy in the Sky2026-04-03
Hi Sara, Thanks for reaching out. Glad you liked your dress. Please email us at [email protected] if anything else. -Kate
Great experience
Reply from Lucy in the Sky2026-04-03
Hi Kevin, Thanks for reaching out. We're so glad you had a good experience with us. Please email us at [email protected] if anything else. -Kate
I was supposed to get a refund
I was supposed to get a refund, but they only gave me store credit.
Reply from Lucy in the Sky2026-04-03
Hi Jane, Thanks for reaching out. Our return policy is for store credit. Please email us at [email protected] so we can resolve any issues. -Kate
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