REVIEW
Everything about the website was super easy to manage and order, customer service was quick to respond and efficient. Only downside is it took way longer to ship than it says (it has been almost a month and it still has not arrived).
About Lucy in the Sky
Data updated- Website
- lucyinthesky.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 78% (14/18)
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About this business
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Written by the business, not verified by us.Is Lucy in the Sky legit?
Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel. However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.What people say
I was expecting an order to be shipped…
I was expecting an order to be shipped on a certain date that was given but I didn’t hear anything after that date had passed so I emailed customer service, they were very quick to get back to me on the issue and offered several acceptable solutions. I have ordered from this company before and absolutely love them and their merchandise.
CayleeUnited States · 1 review · Experienced 2026-04-10 ·
Delayed Shipping - however very good customer service
I had a question about the date my dress was shipping - when I ordered the dress it was supposed to ship on April 8th, so when it didn't by April 10th I reached out to ask an for an update. They replied very quickly, and my dress was shipped promptly after. Even though it didn't come as expected, I understand that issues will always arise, and this specific issue was solved very well.
Great experience with customer service
Quick response and solved problem…
Quick response and solved problem quickly
Great customer service and shipping…
Great customer service and shipping response time! The dresses are good quality too
Very satisfied
Great quality, great prices, great costumer support
Store Credit Refund
Their customer service was great! I was able to work out a refund process super easily. I got the refund within 6 business days and was able to place my new order with store credit!
Kiiara CorreiaCanada · 1 review · Experienced 2026-04-09 ·
Always Worth it- Beautiful Pieces Everytime
I’ve been shopping from Lucy in the Sky for years now, and they never disappoint. Their pieces are always so beautiful and unique✨ There are certain items I genuinely haven’t been able to find anywhere else. The quality is amazing too. Everything feels great and holds up really well over time. Their customer service has also been consistently great in my experience. Even when there are occasional delays (like with made-to-order items), they stay on top of it, communicate well, and really make an effort to make things right♥️
My question was answered promptly and…
My question was answered promptly and Rizza helped look into the delivery issue I had. It did turn out the package was delivered to the correct location. Prompt and polite costumer service.
The customer service was great!
The customer service was really nice! The dresses are also SO GORG! As soon as they realized I wouldn't be getting what I wanted, they immediately helped refund me, no questions asked! I didn't experience any sort of difficulties at all. Love it.
Fast customer service
Fast customer service, dresses are always on point.
I emailed about a lost package and the…
I emailed about a lost package and the person I connected with sent out a new package right away with express shipping. She was great!
The customer service was awesome and…
The customer service was awesome and speedy!
Quick Refund
While the dress was malformed which was disappointing, the customer service was super quick and very easy. They promptly offered me a refund for the dress!
Lucy in the Sky Review.
The experience was good because when my dresses arrived in the mail, they looked similar to those on the website, and the quality was better than I expected. I ordered a satin dress, and I expected the quality to be lower, but it was actually comfortable on the skin. Aso, when I was having trouble with the return label, customer service was on point and provided me the return label with proficency.
The ordering process was easy and the…
The ordering process was easy and the shipping time was appropriate. I had an issue with the package being delivered to wrong place but when I contacted Lucy in then Sky about the issue, I received prompt and professional service. My account was quickly credited and I was pleased with how it was handled
Quick to respond with a resolution
STELLAR
Lucy in the Sky always provides stellar customer service and beautiful, affordable dresses for all ocasssions!
Great Service
Fast responses with helpful information! Very understanding employees who want what's best for you and your product!
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