Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
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Is Lucy in the Sky legit?
Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel.
However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.
While the sizing runs very small, and the dress did not work out, Customer service was very helpful and accommodating. They were quick to get back with me and accommodated my request for a quick turnaround in applying a store credit so that I could quickly order a larger size.
Reply from Lucy in the Sky2026-06-02
Hi Catherine,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
They were super helpful and supportive! They took their time and responded quickly and they actually took an effort to help me. Amazing workers!
Reply from Lucy in the Sky2026-06-02
Hi Jesica,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
E
Elvira S. · 1 review · Experienced 2026-05-22 ·
★★★★★
Horrible customer service
Horrible customer service. Horrible return policy. My daughter ordered 2 dresses well in advance for prom because dresses go out of stock in her size pretty quickly. She went with a different dress from a different store. By this time the return window closed. No exceptions. The dresses were never worn. They won’t work with you.
Reply from Lucy in the Sky2026-06-02
Hi Elvira,
Thanks for reaching out. We try and make it transparent about our return policy. We're sorry that it did not work out for you.
Please email us at [email protected] if anything else.
-Kate
K
Katie Coady · 1 review · Experienced 2026-05-09 ·
★★★★★
Timely response
Reply from Lucy in the Sky2026-06-02
Hi Katie,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
Happy I got my refund processed but it feels like it’s taking a while to get the credit back on my card (still haven’t gotten it) and I continue having to check in, updates would be appreciated so I don’t have to keep checking in to ensure I eventually get it. Very nice and understanding team members.
Reply from Lucy in the Sky2026-06-02
Hi Jessica,
Thanks for reaching out. Please email us at [email protected] so we can check on the refund.
-Kate
J
Jenn · 2 reviews · Experienced 2026-05-06 ·
★★★★★
NOT A REAL STORE - FRAUD****
PLEASE PLEASE PLEASE SAVE YOURSELF THE TROUBLE AND NEVER PURCHASE ANYTHING FROM THIS STORE!!! I ORDERED A DRESS AND NEVER RECEIVED IT. I REQUESTED LIVE CHAT 100 TIMES W/ ZERO RESPONSE - I ALSO E-MAILED THEM 100 TIMES W/ ZERO RESPONSE. I HAVE ALSO NEVER RECEIVED A REFUND. THERE IS NO WAY TO CONTACT THEM AFTER YOU PURCHASE ANYTHING. THEY JUST STEAL FROM THEIR CONSUMERS! ZEROOOOOO STARS!!!
Reply from Lucy in the Sky2026-06-02
Hi Jenn,
Thanks for reaching out. We're so sorry that you are not able to get a hold of us. We're available to you if you still need assistance. Please email us at [email protected] if anything else.
-Kate
H
Heather HowiesonUnited States · 1 review · Experienced 2026-05-18 ·
★★★★★
Paid extra for money for expedited shipping and it was not delivered on time…
I ordered from Lucy in the Sky once before for a sorority event and the dress was really cute and it came pretty much on time. I had no complaints and was excited to order from them again when I needed a dress for a wedding I am attending. However, I’m deeply disappointed because I paid a significant amount of extra money to have it expedited to 1-3 business days and it’s been 3 days and they haven’t even started the shipping process. Apparently USPS hasn’t even received the order yet and they’ve only made the sticker. I’m beyond frustrated and will probably have to find a last minute option. The worst part is I was really happy I finally found an online dress store that provided xxs options. I’m also willing to guess they will probably not refund me the extra money I paid for shipping either. Don’t buy if you need something on time—you will just be let down!
Reply from Lucy in the Sky2026-06-02
Hi Heather,
Thanks for reaching out. We're so sorry to hear that there was issues with your order. We want to make sure that you are refunded. Please email us at [email protected] so we can resolve this.
-Kate
E
Evelyn Savage · 2 reviews · Experienced 2026-05-11 ·
★★★★★
Overall very fast and friendly
Overall very fast and friendly! Had no problems at all and it was a great service!
Reply from Lucy in the Sky2026-06-02
Hi Evelyn,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
V
Vy Tran · 1 review · Experienced 2026-05-09 ·
★★★★★
Assisting with a delay order
When my order was delayed, I reached out to Lucy in the Sky, and a representative of theirs was quick to reply and helped me navigate when my order was going to shipped. I really appreciated the time and effort they put into helping me which ultimately made my experience positive.
Reply from Lucy in the Sky2026-06-02
Hi Vy,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
O
Orly · 1 review · Experienced 2026-05-04 ·
★★★★★
Quick and satisfactory response
Reply from Lucy in the Sky2026-06-02
Hi Orly,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
K
Kari Parma Saenz · 1 review · Experienced 2026-05-08 ·
★★★★★
Great Customer Service Experience in…
Great Customer Service Experience in trying to return an item. The customer Service team was extremely helpful in finding an order that I misplaced. Will continue to do business here.
Reply from Lucy in the Sky2026-06-02
Hi Kari,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
P
Paola · 1 review · Experienced 2026-05-06 ·
★★★★★
Would want more transparency on package delivery times
I was upset that my order did not deliver on time. I understand that there is a lot of orders happening during these months but I feel like it should have been mentioned when the expected delivery date passed and my order was not delivered. I feel like if I had not checked then I would not have realized that my package was not shipped. However, I think when I reached out about the issue, customer service was helpful and gave me other solutions.
Reply from Lucy in the Sky2026-06-02
Hi Paola,
Thanks for reaching out. We're so sorry to hear that the item did not arrive. We're so sorry.
Please email us at [email protected] if you haven't received your refund yet.
-Kate
K
Kristen Gervase · 1 review · Experienced 2026-05-04 ·
★★★★★
Quick response and accommodating…
Quick response and accommodating customer service
Reply from Lucy in the Sky2026-06-02
Hi Kristen,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
Hi Patti,
Thanks for reaching out. We're so sorry that it was out of stock. Please email us and we can refund you for the out of stock dress.
Please email us at [email protected] so we can resolve it.
-Kate
Hi Maddie,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
Great customer service! The dress ws grea but not exact style we wanted and not the color shade that we thought would be. The customer service made it very easy to return so we can order a new style/color! Thank you!
Reply from Lucy in the Sky2026-06-02
Hi Milica,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
C
Celine · 1 review · Experienced 2026-05-07 ·
★★★★★
I received a ripped dress but customer…
I received a ripped dress but customer service was good
Reply from Lucy in the Sky2026-06-02
Hi Celine,
Thanks for reaching out. Sorry to hear that your items were damaged.
Please email us at [email protected] if anything else, we want to make sure that this is resolved.
-Kate
I loved my dress, the quality is amazing, definitely I would shop there again!
Reply from Lucy in the Sky2026-06-02
Hi Cordelia,
Thanks for reaching out. Glad you love your dress.
Please email us at [email protected] if anything else.
-Kate
R
Rana Drake · 1 review · Experienced 2026-05-04 ·
★★★★★
Great customer service
The dresses are great quality and reasonably priced. I appreciate the quick refund when the item was not going to arrive in a timely manner.
Reply from Lucy in the Sky2026-06-02
Hi Rana,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at [email protected] if anything else.
-Kate
They are a decent company. Clothes sometimes fit well and sometimes don’t but that is not their fault. The only problem is that the refund is a store credit. But i should have read that before buying. I didnt think at this day and age refunds to original payment was not standard.
Reply from Lucy in the Sky2026-06-02
Hi Katrina,
Thanks for reaching out. We're hoping that you are able to use your store credit with us soon.
Please email us at [email protected] if anything else.
-Kate
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