Great Costumer Service
I had some issues with the address, and the team from Lucy in the Sky helped me change it so quickly. The customer service is great, I'm just waiting for my dress to arrive.
About Lucy in the Sky
Data updated- Website
- lucyinthesky.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 78% (14/18)
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About this business
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Written by the business, not verified by us.Is Lucy in the Sky legit?
Lucy in the Sky (lucyinthesky.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, emphasizing how helpful the staff members are and how quickly they resolve any order questions. Many consumers are thoroughly impressed by the stunning dresses, beautiful fabrics, and overall great quality of the apparel. However, some people mentioned occasional issues regarding sizing discrepancies and the return process. Shoppers noted that items sometimes failed to fit correctly and return options only provided store credit instead of direct refunds. A few individuals also experienced frustrating shipping delays or communication breakdowns when trying to track orders.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service
Great customer service, quick response time and resolution.
Great experience…
We have always had a great experience shopping with Lucy in the Sky. The website is easy to use, their shipping is great, and customer service is very responsive.
I bought dresses here that my daughter…
I bought dresses here that my daughter loved. All good experiences.
Contacted customer support about a refund
Contacted customer support about a dress that did not fit and they were very quick to reply! Ordered a new dress in a different size and it shipped quickly!
Great service
Great service! I needed to return a dress, and the response was super quick and easy. I was emailed a shipping label and able to drop off the dress at the post office. Thank you!
Good support
Their customer service was super helpful and responsive, especially when I had questions about my order. They kept me updated and handled everything professionally.The support staff were very sweet, and very helpful.
My experience has been great with Lucy…
My experience has been great with Lucy in the sky, i’ve had a lot of support through specific agents and the customer service is really good!!
Really disappointing experience
Really disappointing experience. I ordered a dress for graduation and the quality was not worth the $55 at all—felt cheap and poorly made. When I returned it (unworn with tags), I found out they only offer store credit, which is honestly a ridiculous policy that just locks you into buying more from them. I didn’t even think to check for that because most companies don’t keep your money when you return something. Now I’m stuck with store credit I can’t use in time (shipping is slow and options are limited), and no dress. Would not recommend—better quality and customer service elsewhere.
After emailing my concerns for my dress…
After emailing my concerns for my dress not being shipped yet it was shipped right after and they gave me a whole bunch of options if I didn't want to wait for the dress.
I places an order on March 29th and the…
I places an order on March 29th and the dress did not arrive until April 19th. My daughter’s dance was April 17th. I am in the United States and shipped should have never taken this long. Luckily we had a back up dress. I did contact customer service because I did not want a store credit for returning the late item. They did give me a refund which I appreciated. We love your dresses but the shipping process will make me question if I should order again.
Customer service was great
Customer service was great! Daughter changed her mind on the dress she wanted and I was able to cancel the order before it shipped! Ordered the one she really wanted the same night! Came when it said it would and it didn’t take too long to get my refund! Will definitely order from here again! And very reasonable prices!!!
Just as expected!
Dresses have been just as described and good quality. Refunds are easy to handle when needed.
I absolutely love this company!
I absolutely love this company! I’ve bought several dresses over the years since my daughter has been going to different things like formals, dances, proms, etc. and I have always been so happy with the merchandise and the service. If for some reason if we have to return a dress or there is any kind of an issue the customer service always replies so quickly and resolves the issue right away. This excellent service is why I will keep coming back and have given recommendations to all of her friends moms. Now they all shop at Lucy in the Sky!! Again, thank you, I wish all companies could be this great.
Fast shipping
Fast shipping, great quality of the dress we ordered, however the dress didn’t fit well, but the return process was one of the easiest we have ever had with online shopping!
Help with return
I was 1 day past the date to return a dress for store credit and unable to initiate the return. I emailed Lucy in the Sky for help. They sent a return label and instructions for the return the next day. I was very happy for the help.
Lucy in the sky has a foolproof return…
Lucy in the sky has a foolproof return policy and is very easy to navigate. My daughter loves their dresses for events, from informal to formal.
Good customer service
The person helping me was so helpful… and kind!
The person helping me was so helpful and nice. Exceptional service on your part keep it up.
Alexandra FrancoUnited States · 1 review · Experienced 2026-03-02 ·
Accurate, and great Communication!
The dress I ordered was just like the picture, very cute, accurate color, and size/fit, and the fabric was nice. Also, customer service was very responsive and accommodating to my needs.
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