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Is Lux Hair Shop legit?
Lux Hair Shop (luxhairshop.com) has a 3.0 out of 5 rating on OK.one, based on 113 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 69% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
I always receive quality Peruvian wigs of all sorts of colors and they all have my friends wondering where I got them and I always let them know to go to luxhairshop! Everyone is always impressed and I’m always satisfied.. I will shop more in the future for all my events .
I'm not sure what these bad reviews are but my experience has been much different. I have ordered 4 wigs now and I am just in love with them. They are lovely colors, I have one solid color, one half one color half another, one with just the dark root, and one that's highlighted. Each one is equally pretty and all are very soft. The lace is very durable, and blends well with my skin. Customer service has been absolutely amazing with me. Very quick response time and they have been very polite and upbeat.
.They are a scam, the wigs on the website are not what you receive. My frosted white short blunt cut bob was an ugly layered style and a purple and white ombre A cut was a frosted tip blunt cut bob. They also delete your comments from their social media and block you so you can't tell the truth about them. They are iver priced and took a long time to ship to you.
01/10/2022
When trying to return the item it can cost more than the value of the product you bought. In their emails, I thought they were based in the USA per the address provided at the bottom of their advertising email threads 1950 East Tremont Ave, Bronx, NY 10462, this address is residential. But shipping and returns are based in China, and you will need to pay $150 to return a product that was falsely advertised.
Reply from Lux Hair Shop2022-01-10
hello, I am sorry for late reply, May I know your order number? And could you email to [email protected], they will solve return issue for you?
the worst experience ever!!! 1. i ordered a 24 inch light pink wig. It came in the mail maybe 2-3 weeks later and the color was wayyy off 2.my black roots looked like stair steps the color over all was u even 3. i ordered a 24 inch and it stopped at my bra strap i’m 5’3 4. I added 2 additional bundles my self and the wig is still super thin 5.the hair quality is that of a barbie doll
Reply from Lux Hair Shop2021-11-10
hello, dear, I am sorry to hear that. But may I know your order number?We have a complete after-sales service, any product quality problems can help you end.
Nice wigs and the shipping time frame is good. The blue wig I bought, bled lots even having washed it multiple times and it shed a lot. The lilac one worked out very well. Either way, the colors are vibrant, and hair is soft.
Honestly this is a poorly made wig, the wig isn't the same color as shown, the picture shows more of a 613 27 mix with more 613 and it's totally 27 ... it's shedding like crazy, and for the price you would think the knots would be bleached... trying to make it work and pissed i spent so much money... i'm gonna stick with luv me hair smh
Reply from Lux Hair Shop2021-10-19
hello, dear, I am sorry to hear that. But may I know your order number?We have a complete after-sales service, any product quality problems can help you end.
False advertising. Awful customer service. (Ships from China)
Their pictures are completely false advertising. DO NOT trust the color you see in the photos. The hair is shipped from China so when it finally gets to you, they give you the run around when you ask for a refund. I had to email and message Facebook nonstop to finally get a response after a week. You are taking a risk when buying here. It’s overpriced and not worth the headache.
Reply from Lux Hair Shop2021-09-23
hello, dear, I am sorry to hear that. But may I know your order number?
All emails will be replied within 48 hours.We will solve the problem for you as soon as possible.
I have tried many wigs website, and honestly, it's my favorite so far! So many choice of color and style, and they are comfortable, witch is important for me because i have alopecia. The wigcap fabric is soft and not itchy at all, and the hair quality was amazing! I was not disapointed!
I was very disappointed in the wig I purchased from luxhairshop. It was the wrong color, way too short and felt like plastic; I could’ve found the same wig on Amazon for a 1/10 of the price. I asked for a return and have gotten nowhere with the customer service. They have been rude, disrespectful and have disregarded any wish of a return. They also deleted my review on their website; they only keep 4 or more star reviews. This company is a scam!!
I have ordered five wigs from Lux Hair Shop and love their units. I usually cut and color them a bit more, but the fit and quality have been great, especially for the prices. I've given them four stars only as one unit I ordered has an excessively large cap and wasn't listed that way.
Also, keep in mind that the color pictured online may vary slightly. I've ordered three blonde units (two with black roots and one with brown). They were definitely brassy, but with a little purple toner, they're now gorgeous. I've also ordered the ombre brown and had to tone the copper out. however, I've ordered the pink and purple/pink ombre and they were both gorgeous, no color adjustment needed. Please do take note of the density when ordering.
I recently decided to try this shop and I'm in LOVE! I couldn't be happier with my wig! I have an autoimmune disorder that makes my hair fall out so its really important for me personally to get nice quality wigs that last, and the one i got is absolutely amazing!