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Written by the business, not verified by us.Maisonette (maisonette.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 37% give 1 star; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-26.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the fast response times and professional helpfulness of the support team when resolving inquiries or questions. Many shoppers also love the unique selection of items and beautiful clothing available for children and families. However, some people mentioned experiencing frustrating delays and poor communication regarding order fulfillment, shipping times, and tracking details. Others noted that customer support could be unhelpful or entirely unresponsive when trying to resolve damaged products or return issues. A few reviewers additionally felt that the company took zero accountability for these persistent problems.
Auto-generated from all reviews of this business. For reference only.I ordered some outfits for my newborn grandson. They have beautiful, well-made options. My daughter was so happy with them. I had a question about delivery, and their service reps responded very quickly and answered wth respect and professionalism. Will definitely order again from Maisonette.
I always find cool and distinct items for my kid on this website, and the customer service has been great whenever I have had a question or needed help with an order. They are very communicative and focused on resolving issues.
Customer service responses were clear and to the point; the agents were positive in wanting to help clarify my questions, which sometimes you don’t experience when you’re just dealing with emails back and forth. For one question I had I didn’t get a response until after they ended a promotion I was asking about, and they still honored the price to help make it right. They also were incredibly transparent about the tariff impacts on their items (if any!). Will for sure be buying from them again!
My experience with customer service was both professional and helpful. I just wanted to add how prompt the customer service replied to my question. I would highly recommend Maisonette. The quality and price of the product is amazing.
Great website. Great quality costume for kids. Great customer service!
experience was great, issue solved.
Extremely communicative, expeditious customer support! I've never experienced anything like it through an online retailer. Wonderful!
Excellent support and FAST! I will be coming back for all baby goods!
Customer service is S tier!! Best out there!
Sent a request for information on a product and they were very prompt with returning an answer even when it was over a holiday weekend.
Great product, fast and very well-packed delivery.
I was greatly disappointed with the way my purchase was packaged and delivered. It was a gift for my niece’s baby shower and, since I could not attend in person, I wanted it to arrive as a thoughtful and well-presented gesture on my behalf. Unfortunately, the package arrived in a very poor and unprofessional condition. It did not resemble the description provided on your website, particularly regarding the gift packaging and inclusion of a gift message. Instead of feeling confident and proud to have sent it, I felt embarrassed that this represented me at such a meaningful occasion. This experience was far below the standard promised. It was unacceptable, and I expected much better quality and care given the cost and your reputation. I brought the problem to your attention but you denied culpability saying that Petit Plume does not offer gift wrapping. That is NOT clear on YOUR website. I would not have bought the items had I known that.
Product delivered on the day it shipped. Lowest price found with free shipping. Order received as described. Kind, attentive customer service via email. Would buy from Maisonette again :)
The products are great, and the customer service is even better!
The customer service is great - I had a question about my order and they responded promptly and took care of the request right away
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