Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
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Is Maisonette legit?
Maisonette (maisonette.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 37% give 1 star; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the fast response times and professional helpfulness of the support team when resolving inquiries or questions. Many shoppers also love the unique selection of items and beautiful clothing available for children and families.
However, some people mentioned experiencing frustrating delays and poor communication regarding order fulfillment, shipping times, and tracking details. Others noted that customer support could be unhelpful or entirely unresponsive when trying to resolve damaged products or return issues. A few reviewers additionally felt that the company took zero accountability for these persistent problems.
Auto-generated from all reviews of this business. For reference only.
Received wrong item and told to contact manufacturer
I am extremely disappointed with my recent order. I purchased the Abigail 3-in-1 Iron Mini Crib from Maisonette, but was sent an entirely different item—a changing table. To make matters worse, I’ve had great difficulty contacting customer service to resolve the issue. When I called the number I found online, I was told I needed to contact the manufacturer directly. This is completely unacceptable, as my order was placed with Maisonette, not the manufacturer.
I expect Maisonette to take responsibility for fulfilling and correcting customer orders without pushing the issue onto the manufacturer. This experience has been frustrating and time-consuming, and I hope to see it resolved promptly.
The item was received quickly and was as expected, but there was an issue with a defective component. Maisonette responded very quickly to resolve the issue, getting a replacement sent the next day. Very pleased!
After a month of attempting to reach customer service about a missing order, I finally had to resort to social media to get them to respond. One item in my order never arrived and was shipped via USPS, so the tracking is garbage. Maisonette is refusing to refund me or reship the item saying that I need to seek reimbursement from USPS- but I am not the one who shipped using the post office. You can not speak with anyone at the company and they do not respond at all to the email address provided. I will never order from here again- and to be honest, the glowing reviews of. customer service HAVE to be fake.
I have not received my package yet, but I’m told it’s on its way. I did see an additional discount the following day and contacted the company and they applied the discount to my account. It was very simple and I greatly appreciate the Customer Service. Thank you.
The customer service is terrible. They ignored my emails about my inquiries and did not send me my tracking information, only a few days after I placed my order, and did not inform me that shipping was going to take close to 2-3 weeks! Very disappointed!
My experience with customer care was flawless from start to finish. The staff resolved my concern promptly and provided me with helpful information. They were professional and friendly and the entire experience was perfect!
Maisonette honored a discount offer that I had not seen after I placed my order, and responded promptly to tell me they had taken care of it.
Great service!
These "great customer service" reviews are 100% fake. Maisonette has no customer service, it has no phone number, it holds no products, it's a drop shipping website that doesn't respond even to it's own suppliers. I would be very careful about buying anything from them because if you have an issue you will not be able to contact them.
The follow up to my delivery question, the professional and courteous manner in which I was assisted by the entire team. I’ve not received this level of service from an online company in some time. Impressive!
Very disappointed with this company's service and follow up. The birthday present order I placed and paid for on 25 March 2025 has not been delivered yet.
Reply from Maisonette2025-06-18
We’re truly sorry to hear about your experience and completely understand how frustrating it must be, especially when a gift for a special occasion is delayed.
We’ve reached out privately to request your order number so we can investigate this matter thoroughly and work toward a resolution as quickly as possible. Please know that your satisfaction is very important to us, and we’re committed to making this right.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can assist further.
Warm regards,
The Maisonette Team
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