Efficient… time sensitive-comprehensive…
Efficient… time sensitive-comprehensive followup.
About Maisonette
Data updated- Website
- maisonette.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 13% (5/38)
Do you own Maisonette? Claim this profile for free and start replying to reviews.
About this business
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Written by the business, not verified by us.Is Maisonette legit?
Maisonette (maisonette.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 37% give 1 star; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-26.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the fast response times and professional helpfulness of the support team when resolving inquiries or questions. Many shoppers also love the unique selection of items and beautiful clothing available for children and families. However, some people mentioned experiencing frustrating delays and poor communication regarding order fulfillment, shipping times, and tracking details. Others noted that customer support could be unhelpful or entirely unresponsive when trying to resolve damaged products or return issues. A few reviewers additionally felt that the company took zero accountability for these persistent problems.
Auto-generated from all reviews of this business. For reference only.What people say
When I couldn’t track my purchase I…
When I couldn’t track my purchase I emailed the company and they got back to me right away with the information. Purchase came in an adorable gift box.
Great clothes for baby girls
Great clothes for baby girls. Always something a little different from USA retailers. Fast delivery and service. A pleasure and ease to use website.
Customer service is extraordinary
Customer service is extraordinary! The store selection of items is abundant and of good quality. The shopping experience is always easy and enjoyable.
Great customer service!
After placing my order with Maisonette I realized that I did not opt for a gift receipt to be included. Customer service was extremely help by emailing a gift receipt, together with a personal message, separate from my order to the recipient.
Your prompt reply and solution to the…
Your prompt reply and solution to the problem was really appreciated despite the deliverer mistake.
The sandals I bought were Jack Rogers…
The sandals I bought were Jack Rogers and they were beautiful. Got matching pairs for my daughter and granddaughter for their birthdays. My granddaughter's were a size too small and returning them was very easy, however there was a charge. I ordered a size bigger and they fit great for the summer. I'm still waiting on the refund of the returned pair ,but understand it takes longer. Overall would recommend this store to others.
I ordered something for my brothers…
I ordered something for my brothers baby and someone else got it at the same time. I requested a cancel and refund. They ignored it and shipped it anyway. then they claimed it was final sale. Don't buy from these scammers
Timeliness of response.
Beautiful items
Beautiful items, great service, timely shipping, always a pleasure to shop with Maisonette.
I had an issue with a discount code and…
I had an issue with a discount code and was promptly refunded
Heavenly Customer Service!
I had an issue on a package and the service I received was A++++++. I highly recommend this company. The product was perfect and well packed. Customer service is simply excellent.
Highly recommend
Highly recommend! Customer service was so helpful - responded within a few hours and resolved my issue. Great options on the site - my daughter has loved everything I’ve purchased.
Was surprised how easy customer service…
Was surprised how easy customer service was to reach and how proactive.
Maisonette is where it's at!
Great and timely customer service response. Amazing products.
I love this sun hat
I love this sun hat. It is so unique folding up, just fabulous for traveling.
THIS IS WORST EXPERIENCE I HAVE EVER…
THIS IS WORST EXPERIENCE I HAVE EVER HAD , THEY ARE SCAMMERS BEWARE. THEY SOLD ME NEW COLLECTION FULL PRICE DRESSES , AND AFTER CHECK OUT , SEND ME A CONFIRMATION STATING IT WAS FINAL SALE IN SMALL PRINT. NO WHERE IN DESCRIPTION OF MY ITEMS DID IT SAY FINAL SALE , THEY THEN SEND ME A DRESS FROM A DIFFERENT BRAND THEN I PURCHESED , I BOUGHT A TULLEN DRESS THEY SEND ME A DIFFERENT COLLECTION MIMI TUTTI DRESS. CUSTOMER SERVICE IS NOW IGNORING ME ,STATING IT WAS FINAL SALE , WHAT ? WHY ? NEW COLLECTION, FUL PRICE ITEM RECEIVED 1 DAY AGO .. I READ OTHER REVIEWS SOO MANY PEOPLE IN SAME SITUATION. DO NOT BUY FROM THEM
Living in Australia
Although I live in Australia and have not been able to purchase anything from this store I did try to and then realised they don’t ship to Australia. I emailed the company and they replied very promptly and were fantastic with all my questions and I really hope in the future I will be able to do business with them.
One happy customer
One happy customer. Service was great and appreciated very much. No hassle to get total refund for damage item. I will buy from this company again and again. Thanks for quick response about everything. I will recommend my family & friends. Thank You.
I wish I could leave zero stars
I wish I could leave zero stars. I ordered 2 outfits for my sons for picture day and paid for expedited shipping. Part of one of the outfits was out of stock and was not shipped. Maisonette will not refund the amount of my expedited shipping or return shipping. After one email, they quit communicating with me. I paid extra to ship items I did not receive. They are at fault for having the item still listed and allowing me to pay for it. So upset
Anthropologie
Galaxate
Editorialist
My Green Mattress
Garvee
Moonkie
KICKS CREW
Slipintosoft