Overall, I'm pleased
I requested a payment via PayPal on May 29, and everything went great. I gave only 4 stars because they charge $10 for every month I don't request a payment. Maybe that's how they operate, and I didn't know this.
About MassPay
Data updated- Website
- masspay.io
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 25% (4/16)
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About this business
MassPay ensures our customers' payment operations are as global as their vision. We deliver our customers a worldwide payout and payment presence that meets ever-changing local ecommerce and payee preferences. One KYB, one API and our intelligent payment orchestration platform connects you to the world like never before.
Written by the business, not verified by us.Is MassPay legit?
MassPay (masspay.io) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers appreciate the fast and efficient payment transfers, noting that the online platform is very easy to navigate. Many people find the service reliable for receiving payouts quickly and without unnecessary complications. However, some reviewers were not happy with slow support responses and delayed withdrawal processes. Some people mentioned difficulties in tracking delayed transactions and experiencing frustrating communication hurdles with the team. A few users also noted occasional confusion regarding transfer options and unexpected processing times for their funds. Others expressed concerns about getting clear answers when trying to resolve account issues.
Auto-generated from all reviews of this business. For reference only.What people say
Very disappointing experience with…
Very disappointing experience with MassPay. My account was blocked without a clear explanation, and I received conflicting information from different representatives about whether it would be reopened. The lack of transparency and coordination between departments left me unable to access my earnings for an extended period of time. I would not recommend this service based on my experienc
All good thanks
Good Experience: Fast and Trustworthy
The payments have always arrived super fast as well as the transfers. Nothing to complain about! Clear platform, works well and feels safe to work with. I also personally like how it notifies me about the payments received -the minute they arrive- through sms and email, as well as the transfers being sent. Its a serious company, from my perspective of amateur freelancer.
Fast
Fast, easy and reliable .
In minutes I have the money in my bank…
In minutes I have the money in my bank 👍❤️
Very good
Very good, despite some unforeseen circumstances.
simple and efficient !
It was all very simple
It was all very simple, and the redemption was much quicker than I thought it would be!
Mislead and taken advantage of
If the app gives you options to pay a fee so that you may choose the option for instant pay… then it should instantly pay you to the method you input. Furthermore, I paid a fee for instant pay yet it did not show up in my checking account instantly which is the option I chose and paid for. Very disappointing that the options are misleading and also taking a fee for the instant payment without receiving the payment. I would call that theft of services by taking one’s money for a fee on the option of instant pay but not receiving the payment instantly. Also, I received a text stating the payment would be received within 48 hrs. Thats not instant pay… fix this problem please for that is very wrong to mislead someone that trusts in the website.
Fast customer support response…
Fast customer support response intelligent answers and solve the issues thank you
Made a transaction on 6th May and it's…
Made a transaction on 6th May and it's 2weeks now I have not received my money and massPay customer have not being helpful and not responding to my emails now. Where is my money MASSPAY?!!
Avoid at all cost!!!!!
I'm only marking it as 1 star here cause that's the lowest that Trustpilot would let me rate them. If there was -1000 here I would rate it as -1000. Yes negative people! Avoid this company at all cost. They are not dependable and there is almost 0 support by the way they answer your ticket. They always give you the run around to just wait not really answering you on where and when are you gonna get your money. It's been 4 days now and still I haven't gotten my money. The last answer they gave me is something like "they don't have an exact timeframe for when the issue will be resolved, but they will just notify me accordingly". Wtf!? So it could be now and forever. So people, learn from my lessons. If you have other options, go there and not here. The fees are high and they don't deliver, yes I've been using them before because I get my crypto payout almost instantly so I don't care about the fees, but after this incident and I've seen how support handle things by just giving you the run around. I'm out. Once you lose a customer, you lose them for life. I've documented everything for a small claims court lawsuit since they are a USA-based company.
It's a Great experience to receive my…
It's a Great experience to receive my first payout through MASS PAY from abroad to my country in a such easy process... GREAT 👍. Thankyou to MASS PAY..
Been using mass pay for 5 months
Been using mass pay for 5 months. Its my favorite! Best one ngl
The funds were transfered correctly…
The funds were transfered correctly into my account, good and fast service, i'm very satisfied.
the only ransfer charge was too much
Easy and trustworthy way to get your…
Easy and trustworthy way to get your money, never had any issue with Masspay
Makes getting paid and the options of…
Makes getting payment amd the options of it easy and with multiple different ways that's super convenient and with inexpensive options. Services are easy and accommodating.
im new here but i likehow quickly my…
im new here but i likehow quickly my money arrived thank you
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