Friendly and fast customer support
I've ordered a gaming mouse, delivery took about 5 days to Europe. When installing I had difficulties with the swappable switches. Support was very fast and helped great.
About MechKeys
Data updated- Website
- mechkeys.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 40% (2/5)
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About this business
Mechkeys, a name you can trust with all your Mechanical Keyboards and other gaming peripheral needs. We specialize in different styled Keycaps, DIY Keyboard kits, Gaming Mice, Gaming headphones, and several other gaming accessories. We bring you an excellent collection of TKL, 75%, and full-size keyboards from reputed brands including Ducky, Razor, Lofree, Varmilo, JamesDonkey, Keychron, and many more.
Written by the business, not verified by us.Is MechKeys legit?
MechKeys (mechkeys.com) has a 4.6 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 40% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Mechkeys is Worst website to go for a purchase
Avoid MechKeys if you value after-sales support. I received an ATK A9 Plus that I believe was defective on arrival. From day one, it had intermittent wireless issues—it would randomly stop working wirelessly while working fine over USB-C. The battery was also permanently stuck at 10% in the software even after charging for hours, while the charging LED turned green, indicating a full charge. After extensive troubleshooting on my end, I sent it to MechKeys for warranty. They initially replied almost every day, but after receiving the mouse they said they couldn't reproduce the issue and wanted to continue testing. It's now been over 20 days, and for the past week they haven't replied to any of my emails. I'm left with no mouse, no replacement, no refund, they even took my mouse and not even replying anything 😭 I have no money to buy a new one as it was already expensive mouse, I got scammed
Great customer service
I ordered a Weikav Lucky 80 keyboard which came quickly and has worked great so far. I had some troubleshooting correspondence with their team whom were kind and patient to help me resolve my issue.
Feeling scammed (not just feeling really)
I made an order on March 24th, but I still haven't received it, in fact the order is still "being prepared". I tried reaching out through email, but haven't got any response. I read mostly positive things about this store, even for international orders, but currently I'm convinced I was scammed, money down the flush. Even if they do get back to me eventually this experience is unacceptable.
High-quality products and fast shipping.
I've shopped at this store twice. The first time was in early 2025; I ordered a mousepad. The package arrived quickly, but unfortunately, the customs officials in Spain tore my package to shreds—luckily, the mousepad itself arrived in perfect condition. The second time, I ordered a mouse in early 2026. It arrived super fast, and luckily customs didn’t open the package. As for customer service, I can say it’s good—they respond quickly and make an effort to be friendly and attentive. I’ll definitely shop at this store again :)
Very good support
Very good support, helped me for months after i contacted them.
Great support and after sales support
Had great experience with the store. Amazing prices, quick support response, great after sales support and efficient shipping and they take care of all the customs. I had an issue with firmware of the keyboard and Mechkeys sent updated files within 12h. So far, I can recommend them and will be shopping there again, too.
Top-Tier Support
I reached out to MechKeys support about possibly returning a mouse, and I’m honestly amazed. They replied really fast, were really kind, and just super available for any questions I had. No automated nonsense: just helpful, patient responses from a real person. I haven’t even gone through with the return yet, but the way they’re handling everything already makes me trust them completely. Seriously one of the best support experiences I’ve had online.
Fast delivery
Fast delivery, great Products, my only wish would be i had such shop in my country.
Customer service was on point when…
Customer service was on point when asking in regards to my shipment. Good item discounts and proper service when needed.
Great service, high product quality
I have ordered a mousepad, everything is good. Because of shipping delays caused by carrier customer support given me a discount
The customer support is absolutely…
The customer support is absolutely great. Incredibly kind, straight forward, and already had an expected shipping date! Constantly giving free codes, very helpful, and I hope I receive the product soon!
Awesome customer service
I am new to custom keyboards, so I was kinda hesitant when I found that the only sources for the YUNZII Coffee Cat keycaps were either MechKeys or another site with worse reviews. But being brave, I went ahead and bought the keycaps. Sadly enough, I did not receive the full keycap set. Some keys were missing or wrongly colored. So as one should, I hit up customer support, and I was pleasantly surprised as Lisa from MechKeys support was able to help me in an instant. She got in contact with YUNZII and secured a bag with the correct keycaps for me. And throughout the process, she was very friendly and transparent with me. Even asking for confirmation if the new keycaps were correct. They also threw in a 5$ voucher for me. So I can highly recommend MechKeys, and now happily say that I got the full set of the Coffee Cat keycap.
Great Experience Overall
Bought a VGN Dragonfly F1 Pro, it's been shipped and the support is so kind and helpful. I will definetly make future purchases from here if I need to. I live in a country where shipping from abroad is kind of a pain in the ass ( aka Turkey ) but the process looks quite straightforward thanks to their help. Their work hours are weekdays as you would guess, you need to wait until it is monday for them to ship your product which happened to me since I forgot it was saturday and made a purchase lol. So in short great site, great support, prices are generally the same all around too. Kudos to them! UPDATE: It arrived and I've been using it for 2-3 days without any problem whatsoever and hope it will be thay way
The webstore is amazing and the…
The webstore is amazing and the customer service help you for everything you need.I really appreciate all the answers about my questions.They are really competent and payments secure. Top devices and opportunity to don't pay extra taxes.
waiting.....
im still waiting for my order its been over 1 month
Great customer service!
I ordered a Mchose A5 a couple months ago and it unfortunately had a quality issue, but the customer service replied so quickly to my complaint that I couldn’t be mad at it. It made me feel like they truly cared about me. They ended up refunding most of it and I ended up buying the exact same mouse and an Ajazz Ak820 Pro and I couldn’t be happier. I would 100% recommend using this site.
Good product, good price, good delivery
The keycaps are very nice. These are the second Piifox keycaps I have, and the quality is excellent. The most notable thing is the service from Mech Keys. The product arrived very quickly. I will definitely continue buying from this website. Highly recommended
Great experience shopping with MechKeys.com
Great experience shopping with MechKeys. I really appreciate the unboxing / click sound video's they provide to make purchasing decisions easier. Overall, I could not be happier. Highly recommend!!!
Mechkeys Review(Zaopin Z1 Pro)
So, I ordered a ordered a mouse(Zaopin Z1 Pro) from Mechkeys on 25th April. I was supposed to get it within 2 weeks but due to some shipping problems, I received it 5 days late. But, that didnt matter at all cause I was absolutely thrilled to see their support team. They replied to all my doubts and always kept me updated. The mouse itself came in great condition and I love it. It was definitely worth the wait. I highly recommend everyone to give mechkeys a shot!
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