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Electronics & Technology

Mercury

104 reviews

3.8104 reviews
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About Mercury

Data updated
Website
mercury.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
100% (30/30)
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Is Mercury legit?

Mercury (mercury.com) has a 3.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
Johan · 1 review · Verified · Experienced 2026-07-15 ·

It’s such an easy system to use

It’s such an easy system to use. I’m connecting it to QuickBooks and to tribe to make everything easier there as well. I’m sending out invoices to my customers in no time at all. It’s so simple to use and the fact is that they get a payment link to your pay rate and take it off as paid as well. Makes it even easier for me. I highly recommend the system and the approach that they have.

Reply from Mercury2026-07-20

Hey Johan! We're delighted to hear Mercury has been easy to use and is helping simplify your workflows. Thank you for your kind words!

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Violetta · 1 review · Verified · Experienced 2026-07-16 ·

From the user experience to the support…

From the user experience to the support and automation features - everything is awesome. Thanks so much to Immad and the entire Mercury team for everything!

Reply from Mercury2026-07-20

Hi Violetta! Mercury's thrilled to hear you've had a great experience! We'll be sure to share your appreciation with the rest of the team.

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Janna · 1 review · Verified · Experienced 2026-04-06 ·

Easiest banking I've ever had

Easiest banking I've ever had. Set up my account in minutes on the website. Arranged exactly as I need. They offer virtual and physical debit ir credit cards. Invoicing, reimbursement, and just generally easy UI. No notes

Reply from Mercury2026-07-20

Hello Janna! Thank you for your wonderful feedback! We're glad to hear you've found Mercury easy to set up and use. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Column N.A., Members FDIC.

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Rick · 1 review · Verified · Experienced 2026-07-14 ·

Mercury has met all of my needs from…

Mercury has met all of my needs from the very start. Everything has gone above fantastic!

Reply from Mercury2026-07-20

Hey Rick! We're delighted to hear Mercury has met your needs from the very beginning. We truly appreciate your support, thank you!

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conor mcclaya · 1 review · Experienced 2026-07-13 ·

Do not open an account here

Do not open an account here, do not send money either My account was closed by Mercury Bank for no reason!!! In response to the email they said we decided to close it but they did not give any reason, the scammers Without any additional reason they just decided to withdraw my money and close the account I sent all the requested documents without any reason as to whether there is a problem with the documents or not, they unilaterally closed the account

Reply from Mercury2026-07-21

Hi Conor, Thank you for sharing your experience. We are requesting more details so we can dig in further.

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Sumon Bhuiya · 3 reviews · Experienced 2026-05-26 ·

Business account closed with approx. $53,000 plus held — no clear fund-return update

Mercury closed our business account for OneStopSku LLC on May 26, 2026. We understand that Mercury may make its own account-closure decisions, and we are not asking for the account to be reopened. The issue is that there is approximately $53,000 remaining in the account, and Mercury stated that the funds would be held for at least / approximately 60 calendar days and returned by check. The 60-day point is now approaching, but despite multiple follow-ups, we have not received a clear written confirmation of the current balance, check issuance date, payee name, mailing address, tracking process, or whether any restriction affects the funds. Our related Mercury support requests include #2397070, #2432783, #2441258, #2462573, #2462656, and #2462701. We have also escalated this to Mercury Support, Mercury Compliance, Mercury’s executive team, Doola, and Choice Financial Group because the account was provided through Mercury’s banking partner structure. We are not looking for a generic response. We need Mercury to contact us directly and provide a substantive written update on the return of the company’s funds. Please escalate this to the account-closure / funds-disbursement team and provide a proper response.

Reply from Mercury2026-07-20

Hello Sumon, An action taken on your account violated our Terms of Use and/or your Deposit Account Agreement. Our records show we have sent private communications from our team regarding this. For our full Terms of Use, please visit https://mercury.com/legal/terms.

M
Mohamed Sghiouri · 2 reviews · Experienced 2026-07-01 ·

Account Closed Without Explanation – No Reasonable Way to Access My Funds

I had a very disappointing experience with Mercury. My business account was suddenly closed after I had successfully completed their identity verification process by providing my passport. Two days later, I received a notice that my account would be closed "due to the nature of my activity," but Mercury refused to provide any meaningful explanation. My business is a legitimate Wyoming LLC, and all funds in my account come from Shopify Payments through lawful business operations. Despite this, Mercury refused to explain what issue led to the closure. What is even more frustrating is the way they decided to return my remaining funds. I explained multiple times that I am not a U.S. resident and that receiving a physical U.S. check is extremely difficult and impractical. I requested a wire transfer to another business account in my company's name, but this request was ignored. Instead, I was told that my funds would only be sent by physical check to an address in a country where I do not even reside, making it extremely difficult to access my own money. Customer support repeatedly sent template responses, refused to answer my questions, and eventually informed me that they would no longer communicate with me regarding the matter. Closing an account is one thing, but refusing to provide a practical method for a non-U.S. customer to receive legitimate business funds is deeply disappointing. Based on my experience, I cannot recommend Mercury to international business owners.

Reply from Mercury2026-07-21

Hi Mohamed, An action taken on your account violated our Terms of Use and/or your Deposit Account Agreement. Our records show we have sent private communications from our team regarding this. For our full Terms of Use, please visit https://mercury.com/legal/terms.

I
Ivan · 2 reviews · Verified · Experienced 2026-07-11 ·

Great interface

Great interface, great bank.

Reply from Mercury2026-07-21

Hi Ivan, Thank you for your feedback! We're glad to hear you've had a positive experience. We appreciate your support and thank you for choosing Mercury. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Column N.A., Members FDIC.

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customer · 2 reviews · Verified · Experienced 2026-07-10 ·

the change to column its realy confusing

Reply from Mercury2026-07-21

Hi, Thank you for your feedback. We understand that changes can sometimes be confusing, and we appreciate you sharing your experience. If you have any questions about the recent changes, our team would be happy to provide clarification and help however we can.

H
Harel · 1 review · Verified · Experienced 2026-07-09 ·

Very good bank

Very good bank With full ai service to help in all things make it easy to manage send money .manage the system

Reply from Mercury2026-07-21

Hi Harel, We're delighted to hear you've found Mercury easy to use. We appreciate your feedback!

M
MEGGA · 35 reviews · Experienced 2026-07-08 ·

Very poor support and bad experience

As new, I contacted by phone for a few administrative questions, the lady I met was very unpleasant with her behavior, but also her attitude - it wasn’t pleasant when her job is very friendly on the phone. Since my question focused on the change of address, a ticket was created at KYC that took almost a week to respond. Their response was short that it was not possible to change one’s address. It’s been a short time on my end because I immediately closed the account. Since they are not at their first attempt with other people complaining, I preferred to give more banking relationship after 1 week. It’s better to pay and have a real service at the Bank of America or Chase.

Reply from Mercury2026-07-21

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We are requesting more details so we can dig in further.

B
Boaz Em · 1 review · Verified · Experienced 2026-07-09 ·

Im enjoyed to work with Mercury

Im enjoyed to work with Mercury. Its easy smart and free or with very low fees.

Reply from Mercury2026-07-09

Hi Boaz, We're so glad to hear you're enjoying Mercury! Thank you for your kind words. It's great to know you find the platform easy to use.

L
Leo · 1 review · Verified · Experienced 2026-07-05 ·

It just works!

Mercury is simple, effortless, and works every time. That alone makes it better than any other bank I have dealt with.

Reply from Mercury2026-07-21

Hi Leo, Thank you for sharing your experience! We're glad to hear Mercury has been simple, reliable, and easy to use for your business. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Column N.A., Members FDIC.

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customer · 3 reviews · Experienced 2026-06-26 ·

Normal deposits from my processor comes…

Normal deposits from my processor comes in fine, However when I deposit a large check it needs further verification and when cleared verification it still taking over the 3 to 5 day timeliness. Still waiting on support response.

Reply from Mercury2026-07-21

Hi, Thank you for your feedback. We are requesting more details so we can dig in further.

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Maria · 1 review · Verified · Experienced 2026-07-07 ·

Great banking solution for small…

Great banking solution for small businesses. You can manage all your banking here, including invoicing, deposits, and Stripe integration to get paid by credit card. Plus NO fees.

Reply from Mercury2026-07-08

Hi Maria, Mercury is happy to hear that our platform and features fit your business's needs! Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Column N.A., Members FDIC.

D
Daulatrai · 1 review · Verified · Experienced 2026-07-07 ·

Easy to access no additional charges.

Reply from Mercury2026-07-08

Hi Daulatrai, Mercury is glad to hear that our platform is easy to navigate and cost-effective!

V
Vanya · 1 review · Verified · Experienced 2026-07-08 ·

Amazing bank

Amazing bank, super easy to use, and great for entrepreneurs! I've used them for 3 years now with no issues, and seamless payments.

Reply from Mercury2026-07-08

Hello Vanya, We are here to serve our entrepreneurs! Thank you for the kind words. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Column N.A., Members FDIC.

T
Tomas · 1 review · Verified · Experienced 2026-07-01 ·

Speed on wires

Speed on wires, easy the app works and you find everything, the only bad thing is that fx exchange is not the best.

Reply from Mercury2026-07-07

Hi Tomas, Thank you for your feedback! We're glad to hear you're happy with the speed of our wires and that you find the app easy to use. We also appreciate your comments about our FX rates and will share them with the team as we continue working to improve. Thanks for choosing Mercury!

J
Jordan · 2 reviews · Verified · Experienced 2026-07-03 ·

Good Things About Mercury

I've heard only good things about Mercury, and only experienced good things using them. It's a clean and useful product, and they build new features in regularly.

Reply from Mercury2026-07-06

Hello Jordan, We're glad to hear that our product is useful and honored to provide a good experience for you!

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Shahin Akhavi · 1 review · Verified · Experienced 2026-07-02 ·

The functionality and support are…

The functionality and support are excellent. The platform is also easy to navigate and use.

Reply from Mercury2026-07-02

Thank you for your feedback. We're glad to hear you've found the platform easy to navigate and that our support team has been helpful. We appreciate you taking the time to share your experience.