Merrick Bank

Do NOT get this credit card

Do NOT get this credit card! Even if you close the account and have a balance, you still have to pay their annual fees!

I would go with a one-star or lower if…

I would go with a one-star or lower if I could I don't know much about the card I just got the card 2 months ago, the only thing I do know is their minimum payments is $35 which is ridiculous you should not have to pay that much on a credit card that you haven't even used yet. Customer service wasn't that bad when I called them but to find out that your minimum payment is $35 is just ridiculous. Stay away from this card.

Honestly

Honestly, I wouldn't have a credit card with so many fees and charges that it doesn't even let you breathe. It only made me more indebted.

I have tried every number i can find…

I have tried every number i can find to contact them to no avail.do they not have any real people working any more is it all robots. I recieved a letter from them today that they have put a block on my card until they can verify charges. i do not have a credit card from merrick bank and have not had one for many years. not sure what is going on. i did have my identity stolen a few months ago but if the card was issued to me i would think it would come to me since the letter reached me. please what is going on I never even applied for the card never recieved card and now they want me to verify charges??? what a fing joke

it very easy to pay online

The company are doing superb things

They took away the debit payment option…

They took away the debit payment option where the money would come out immediately and now it’s taking days for them to process the payment and that’s how people fall behind. It’s been 3 days already and they still haven’t taken the money out of my bank account. I’m canceling as soon as the debt is clear.

I’d like to give them a zero

I’d like to give them a zero; Merrick Bank isn't good. They make you feel bad by indirectly implying you're a thief, even when your account is in good standing and your payments are up to date. I would never recommend Merrick Bank. My experience has been extremely frustrating. They flag or block my card for the smallest purchases—even something as simple as buying a cup of coffee. Instead of making customers feel protected, they make you feel like you’re being treated as if you’ve done something wrong every time you use your own card. Customer service has not provided a real solution, and the same issues keep happening. If you’re considering getting a Merrick Bank credit card, think twice. There are many other credit card companies that treat their customers with more respect and provide a much better experience.

Merrick bank /OLLO/Bad business.

Well ally transfered to OLLO who is merrick bank not a good credit card issuer i have had problems with them in the past i wished ally would have found another issuer besides them having issues right out the gate . Just terrible customer service .

Very understanding of people s finances

Great service!

Merrick is an amazing credit card…

Merrick is an amazing credit card company and they help people with little to no credit!!!

The best Credit Card

Merrick Bank has always been very easy to work with. I wish I could use it to pay off my other credit cards and make that my only credit card.

They have a great website thats easy to…

They have a great website thats easy to use very strait forward.

Read the fine print

I was sent an offer for the card with no annual fees, when I got the card, in the fine print it said they charge an annual fee whether I activate the card or not. I called customer service and tried explaining and they hung up on me.

I’m not able to access my account to…

I’m not able to access my account to pay my credit card bill. I have no access to my account number

Easy setup

Easy setup, quick installation, user-friendly support; I opened an account within a day, topped it up in a couple of minutes, and I use it all over the world. I highly recommend it.

online activity can be viewed

Did not receive the card, and half the balance was ALREADY CHARGED

I did not receive the card in the timeframe that was promised, so I called to check the status. The first time I called, I noticed that $48 was already deducted from the account. When I asked about this, the representative I spoke to told me that it was for the annual fee. The card was supposed to have a $35 annual fee. I also thought it was strange that they deducted it immediately - - before ever sending the card. A couple of days later, I got an email stating that the telephone number associated with the account had been updated. Since I had NOT changed the number and suspected FRAUD, I immediately called again. I checked the balance to see if the card had been used, and $400 had been charged to the total balance. I spoke to a representative about the changed phone number and the missing funds. They took me through the verification process, and simply stated, ok we changed it back. I asked for the account to be canceled since I had never even received the card, and was experiencing all of these issues. They stated that it would be disputed and they'd change the number back. I asked questions about who could have made the changes, such as which email addressed was used and what number was added to the account. The representative then told me that she could not divulge that information due to security concerns ON MY OWN ACCOUNT!!! There is something seriously OFF about this institution, and I would advise anyone NOT to consider applying for a card and putting your personal information and credit at risk!!!

Customer Service

Dealing with Merrick online