We are dedicated to documenting you and your loved ones in a fun way. Make your photos less banal and your gifts more creative. We will meet all your gift expectations.Minebrick,since 2022, we have been delivering the best shopping experience for customers around the world. Minebrick direct-to-customer enables Minebrick to create the most unique personalized brick figure gift for all occasions in a very competitive price.We have a professional design team that can meet everyone's customized needs; professional photography equipment to fully demonstrate product features. Personalized gifts are made just for you.
Written by the business, not verified by us.Minebrick (minebrick.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated and extremely supportive staff members for their amazing communication and quick responses when handling custom orders. Buyers truly love the creative, handcrafted products that make wonderful and unique gifts for family and friends on many special occasions like Christmas and memorable birthdays. Some people were dissatisfied with occasional product inaccuracies, such as unexpected color differences or design flaws in the final models. Other customers also mentioned encountering significant challenges regarding shipping delays, missing confirmation updates, or general unexpected difficulties during the complicated online ordering process.
Auto-generated from all reviews of this business. For reference only.Got my girlfriend this for our 1 year anniversary and she loved it! Ordered with express shipping and it was very worth it if you order 2 weeks in advance. Would 100% recommend to anyone looking to gift their partner or loved one something special!
quick and efficient customer service
Fast design and smooth communication!
I am super happy and satisfied with my order that I got for my wife's birthday. Shipping time was reasonable, the custom design was amazing, all the pieces were in the box thankfully and the instructions were clear and concise which you scan a QR code to receive.
the supprot team and customer service was more than helpful, very patient and quick to replay for any questions or problem I had.
Very competent personnel, nice and prompt to support and satisfy customer's needs. Happy for the designed receive, and looking forward to have the product here with me. Thank you again
Awesome costumer service. Not only they responded very quickly but were also very helpfull and comprehensive. Big 5🌟 to Lindsay who helped me on my costumer service process, with her kindness, availability and patience.
Customer support is very professional and so kind. They have been prompt to hear my product changes and very nice with me. I'm now waiting for the final product design, and excited about it.
Very cute and it arrived perfectly. I truly recommend it :)
Good product, fast costumer service, fast delivery.
Very disappointed with my order. I ordered a personalised model of a family dog who has been put down as a memento gift for my cousin, but unfortunately the product I received was nothing like what I expected. The biggest issue is the colouring. I provided a clear photo of the dog, who is light cream/golden in colour, yet the finished model is predominantly dark brown. The difference is very obvious. The packaging also arrived badly damaged and crushed, which was particularly disappointing as this was intended to be a personalised item. I contacted MineBrick to try to resolve the issue. They initially offered a small partial refund. When I asked for a replacement or full refund, I was then told I would need to pay a significant additional fee for them to remake the product. I understand that this is a personalised product, but I don’t think customers should have to pay additional fees to correct a product that doesn’t accurately reflect the reference photo they provided. Unfortunately, I’m very unhappy with both the product and the way my complaint has been handled. I would not recommend ordering a custom pet model from MineBrick.
We sincerely apologize for the disappointment and frustration caused by your order. We completely understand your concerns regarding the coloring, the damaged packaging, and the additional remake fee. We’re very sorry that the finished product did not meet your expectations. Please rest assured that our customer service team will review your case and work with you to find a suitable solution. We truly appreciate your patience and apologize again for the inconvenience caused.
Very easy to order, the minebrick team is very much easy to communicate with and is quick to respond to my inquiries.
The support team is the best I’ve seen. They reacted fast on every request and made everything run smoother for me.
Lovely product, and amazing customer service!
Hi there ! Amy L. Was the one who helped me with tracking my order! Abd she was very helpful ! She gave a great customer service and alsays kept me updated! Thanks to her i have trust this company and have recommended to all my family and friends !
Haley was very supportive to my concern and assured me that the product will be delivered (which was eventually delivered)
Excellent Quality Everytime. I have bought over 10 customizable mine bricks for family, friends, and co-workers.
The customer service is super responsive and helpful on every level!
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