Undisclosed Other charges”
Undisclosed Other charges”. Really?
About MiniInTheBox
Data updated- Website
- miniinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 146 reviews
- Replies to negative
- 63% (237/378)
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About this business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items. However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.What people say
I brought a pair of boots from this…
I brought a pair of boots from this company. First they sent me the wrong size so I’m now trying to send back but it’s such a difficult process and sooo confusing ! So I’m stuck with them! But I won’t use them again😡
Reply from MiniInTheBox2023-06-25
Hi Alev, Thank you for reaching out to our customer service. We apologize for the inconvenience caused by the ill-fitting pair of shoes. We want to assure you that returning products is a simple process. You can submit a return request directly from your account. Our customer service team will respond to your request within 24 hours and guide you through the return procedure. We also provide detailed measurements, in both inches and centimeters, for all the shoes listed on the website, to assist customers in selecting the correct size. We look forward to hearing from you soon!
YOUR SYSTEMS ARE CONFUSING
Have never used before
Have never used before. Cautious.
didn't want to make an account just to…
didn't want to make an account just to make one purchase. will be blocking this site in my email after I recieve my item
Site is clumsy to get around.
SHIPPING COSTS!!!!!
I only placed an order
I only placed an order, cannot rate anything more, yet.
additional fees
A bit difficult to navigate web site
Poor standardisation of sizing
I ordered 2 jackets and a t-shirt. The sizing couldn’t be more wrong. These clothes were made with no consideration of measurement standardisation. Short arms, short body length and an XL is a medium in any western country. I tried to comment directly to the company, but the process is designed to prevent feedback. Poor quality and design!!?
Reply from MiniInTheBox2023-06-22
Dear Jeff Peters, Thank you for reaching out to us. We have received your request to return the items that do not fit, and we sincerely apologize for any inconvenience caused. As a global clothing retailer, we strive to minimize sizing issues by providing precise measurements in both inches and centimeters for all our clothing items on the product page. If we find that the measurements of the received items differ from those specified on our sizing chart, then you will be promptly refunded without the need to return the products. To assist you further, we have emailed you (ticket 29390675). In addition, we firmly believe returning products should be made straightforward, with numerous packages being returned on a daily basis. The first step is requesting a return from the account, you'll receive an immediate confirmation, followed by an email within the next 24h from a customer service agent that will gladly guide you through our return procedure.
The ordering process went smooth
They shipped something to the wrong address. Should have been sent to 252 Barcelona Rd. W. Palm Beach, Fl. 33401
They shipped something to the wrong address. (ordered tee shirt but never got any confirmation of that) What I did get was a bill from my Pay Pal account in the amount of $30.04. Nothing else.
They force you to create an account in…
They force you to create an account in order to purchase something. Not every customers are willing to create an account. Make sure you read the return policy b4 you buy it, it'll cost you way more for the return shipping then the item you are paying for.
It took way too long.to confirm
It took way too long.
You have to inform correct hpone numer.
The web site is not interacting…
The web site is not interacting correctly. Had to do some extra steps to correct information. Last item was delivered to wrong address.
Unhonest practice of collecting positive feedback
The company redirects to Trustpilot right after receiving customer payment. Therefore only the ordering process can be assessed, but Trustpilot readers may well perceive it a complete evaluation. I feel this is not a honest practice, as it is nowere stated that the feedback covers only such a limited scope.
couldn't enter code for free shipping
I DID NOT GET A REEPLY FROM MY E-- MAIL…
I DID NOT GET A REEPLY FROM MY E-- MAIL SEND7 JUNE YOUR SIZES ARE EXTREMELY SMALL . I HAVE TO GIEVE AWAY MY BLOUSE BECAUSE IT WAS LIKE A SIZE MIDIUM MARKED XL. I WANTE TO GET THE SAME PRICE.I PAYED PREVIOUSLY. SEND ME AN ANSWER TO MY E - MAIIL
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