Crappy UX
Whenever I change some data the other data has to be filled again. Plus my main bankcard was rejected.
About MiniInTheBox
Data updated- Website
- miniinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 146 reviews
- Replies to negative
- 63% (237/378)
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About this business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items. However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.What people say
NEVER HEARD FROM CUSTOMER SERVICE
NEVER HEARD FROM CUSTOMER SERVICE! THIS IS REDICULOUS. NO EMAILS, NO PAYMENT/ORDER CONFIRMATION JUST THE $129.30 CHARGE TO MY CREDIT CARD ACCOUNT! NO PAST ORDER HISTORY TO TRACK...NOTHING!
la navigation et le login
Don't ask for a rating before the…
Don't ask for a rating before the customer has seen the product.
Unable to return/ exchange shirts that…
Unable to return/ exchange shirts that were too big. Their site is dreadful and not user friendly at all. They do not mean you to return goods or get a refund.
Reply from MiniInTheBox2023-06-07
Dear Roger Jones, Thank you for leaving us with a comment. Sorry to hear about the difficulties. Items can be freely returned, you can submit a request from your account, by going to 'My Orders'. Alternatively, we can also be reached by clicking on the 'Support' icon at the top of our webpage. We have sent you an email with the return instructions (ticket 29249073), please check it out. We will refund the total order value after you would have returned the package. Hoping to hear from you soon!
Not as advertised.
Unfortunately the t shirts did not meet expectations as they look totally different in the flesh than they do online. The photos on the website looked like the goods were sparkly especially one of them {which wasn't that cheap} but they are nothing like that at all. Quite disappointing. Not as advertised.
No information about time of shipment
No i formation about time of shipment, and when to expect my order. I would like to know When will I receive this order?
Ordered an item which took forever to…
Ordered an item which took forever to arrive even though I paid £3 postage, supposed to magnetic curtain clasps - they are not magnetic so essentially pointless - trying to get a refund on the website is a laborious, tedious task. Would never use this website again.
great
It was great working with yoou
I do not like reviews.
my previous order send the wrong bulbs…
my previous order send the wrong bulbs of only 1 Watt. I orderd 2 Watts. I could not issue an complaint in the appropriate spot on your website
It’s a scam - 80€ extra shipping fee
It’s a scam in my opinion. Pic looks different then sent and you have to pay shipping fee by yourself. Round about 80€ back and forth from China to Europe if it doesn’t look like the picture. Not recommended
Reply from MiniInTheBox2023-05-21
Hi Mira W., Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by your recent experience. It seems there may have been a misunderstanding regarding our product guarantees. We would like to clarify that we assure our customers that the products they receive will match the photos displayed on our webshop. Therefore, obtaining a full refund, including the return postage, should not be an issue. To assist you further, we kindly request that you provide us with a picture of the item you received (ticket 28914612). This will enable us to address the matter appropriately with the supplier, pictures as evidence will ensure a satisfactory resolution. We apologize once again for any dissatisfaction caused and appreciate your cooperation in resolving this matter.
Impossible to make contact!
Impossible to make contact. Item advertised at $84 went into cart as $102 and I couldn't get it to adjust.
Hidden shipping insurance costs not…
Hidden shipping insurance costs not disclosed on the initial order page
Don't waste your time or money
They sent the wrong item and are wasting my time asking for a photo of the wrong item and barcode from the packaging. When you state you just want a refund or the right item they ignore your request. I've had one email stating "Considering the problem confirmation is quite time-consuming, we can go with a simple way that you can keep this item with a (a) REWARD (values 30% of item price, same as a coupon/voucher, can be used on next order for discount) or (b) a partial refund (20% of item price) as the discount on this order . You may just reply "a" or "b" to this ticket if you prefer this solution." I declined and asked for a refund or for the right item to be sent to me. Then I had an email offering "a REFUND of 50% of the product price as compensation if you would like to keep the order." Very annoying. Will have to raise a claim via original payment method as no chance of getting my money back from them it seems
Reply from MiniInTheBox2023-05-10
Hi, Thank you for writing a comment on our page. We sincerely apologize for your unhappy shopping experience. It appears that there has been a misunderstanding. We guarantee that our products will look exactly like the photos shown on our webshop, issue will be considered as severe. If the issue can be confirmed with pictures, we will request a photo of the item with the barcode. This will serve as evidence to request an immediate full refund from the supplier, without the need to return the item. Please contact us again, and we will ensure that this matter is resolved in a correct manner.
Your return policy is a sham
Your return policy is a sham. I have filled in all the required information about why I want to return 2 of the 3 items I ordered, but it will not allow me to Submit Ticket. After 6 attempts, I selected the only other option, to keep the items and they will send a coupon. Not good enough MiniIntheBox. I will no longer shop with you and will spread the word.
Reply from MiniInTheBox2023-05-10
Hi Margo Igras, Thank you for reviewing our store. We sincerely apologize for the inconvenience you faced while requesting a return. Could you please let us know which steps prevented you from submitting a return ticket? Our technicians would like to identify the cause of the issue that prevented you from making the request. If you encountered any bugs or error codes, please provide us with the details. Rest assured, customers are supposed to freely return the items by submitting a request through the account under "My Orders". Alternatively, you can also contact us by clicking on the "Support" icon at the top of our webpage.We have sent you an email (ticket #28902246) to further assist you with the return.
I don't want it
no shipping options
Goes Too slow
Kvalitet over hele linjen
God service.
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