MiniInTheBox

Hi Coral, Thank you for leaving a comment. We are sorry that the rewards were not applied to your latest order. The reason is due to the rewards limitation; to receive an $18 discount, you need to order at least $36 worth of products. As agreed in ticket 28367511, we have refunded the amount of $18 to your PayPal account. We hope this helps, and please do not hesitate to contact us again if you have any further questions or doubts.

Hi Fiona, Thank you for leaving a comment. We are sorry to hear that you were unsatisfied with the material of the dress you received. We also understand that you had trouble submitting photos to us, and we apologize for any inconvenience this may have caused. We take quality concerns very seriously and want to ensure that all of our customers are satisfied with their purchases. The return can be requested from our website, or via the app. Perhaps the pictures couldn't be uploaded due to their size being too large? In any case, based on your comments, we mangaed to request a full refund from the supplier, without the need of having to return the dress. We hope that this solution will be satisfactory, please check your bank statements shortly. The sourcing manager also assured he will investigate the matter with our supplier and take appropriate action to verify the problem. For any questions, please don't hesitate to contact our customer service from your account.

Dear Gillian, Thank you for leaving feedback on our page. We are really sorry to hear about your unpleasant shopping experience. Upon verification, we noted that the customer service resolved the case by providing a full refund to your bank account, please check your bank statements shortly. We regret that the carrier was unable to deliver the package, and it was returned to our warehouse. Usually, we offer a free reshipment for failed deliveries due to circumstances beyond the customer's control. However, since the package was returned due to an incomplete address, we suggested reshipping the package against payment of the shipping fees, as we are charged for shipping both ways. Please keep in mind that the carrier requires accurate address details to deliver packages successfully. If you still wish to receive the items, we suggest updating your address book before resubmitting a new order. As a gesture of goodwill, we provided you with a credit to benefit from a discount on your next order. Again, we apologize for the inconvenience caused by the delayed delivery of your order. We would be honored to have you as our customer again.

Good day Maureen, Thank you for leaving feedback. We apologize that the phone case you received did not meet our quality standards. We are committed to providing good value to our customers, based on your remarks we learn that we've completely missed the mark with this order. We have already reported our sourcing manager to address the issue with the supplier and ensure that only high-quality products are listed on our website. Please be assured that we have initiated a full refund to your Paypal account, you do not need to return the phone case back. In addition we encourage all customer to report the slightest problem directly to our customer service, we're here to help! Please enjoy your weekend!

Hello Judit Ruprech, Thanks for leaving a comment on our page. Upon verification, we found your order was shipped, and according to our logistic dept., the package is expected to arrive in Hungary during the course of next week. The tracking can be followed from the link below: https://t.17track.net/en#nums=16407435646719 When checking under your account, we couldn't find any previous correspondence. Our customer service can be reached from both the website or app. Please ensure that you're signed in to the correct account when contacting us. You can click on the "Help Center" icon to submit a ticket, and one of our representatives will respond within 24 hours. We apologize for any inconvenience and appreciate your patience. The quality of our product will surely make up for any delay.

Good morning RW, Thank you for leaving a comment on our page. We regret to learn that your order was not satisfactory. We are committed to selling high-quality products at an affordable price, and we are really sorry that we fell short with your order. Upon verification, we noted that one of our agents was handling your query. We take full responsibility for having sent products that did not meet our quality standards, and we have provided return instructions for a full refund. Please rest assured that after receiving your package, we will immediately proceed with a refund to your bank account. Additionally, we keep our customers up to date through email notifications, including one after receiving payment, followed shortly by shipping confirmation, with a tracking number and other logistic information. Can you please check your mailbox thoroughly? Sometimes our emails may end up in your spam folder (r*****[email protected]). We thank you for your kind cooperation!

Dear Micbe, Thank you for commenting on our page. We regret to hear that you are not satisfied with the product, and also the return procedure. Our top priority is customer satisfaction, and we want to ensure that you have a positive experience with us. Please note that our products can be freely returned for a full refund, for whichever reason. Login to your account, go to 'my orders', and request a return from there. We'll get back to you in 24h to guide you with the procedure! In addition, we take responsibility for any quality issues or discrepancies in sizing as advertised. If you could provide us with more information regarding the specific aspects of the product's quality that were unsatisfactory, it would greatly help us in addressing the issue with our supplier. Additionally, we would like to clarify that the bracelet length is 180mm, as stated on the product page below: https://litb-cgis.rightinthebox.com/webp_desc_image/202006/lzkxco1591355132654.jpg?com=1&fmt=webp&v=1 Hoping to hear you soon!

Dear Breebree, Thank you for leaving feedback on our page. I am so sorry to learn about this problem, and possible inconvenience this may have caused. We would like to offer you a full refund for the erroneous dress, you do not need to return it back. If you may send us a picture of the piece you've received, then this would be most helpful. In the meantime, we stopped selling the dress, to avoid the risk of receiving more complaints. We are constantly reviewing our inventory and supplier relationships to ensure the products listed are correct, and meet our quality standards We invite you to check your mailbox for more details regarding the refund (Ticket #28291636). If you have any questions or concerns, please don't hesitate to reply to our emails. We are here to ensure a positive shopping experience!

Dear Matt, Thank you for leaving a review. We are really sorry to hear about the troubles while trying to exchange the item. We believe returning items should be straightforward. Could you please tell us more details about the probelm, perhaps there was some kind of error displayed when trying to submit a support ticket? Upon verification, we've found you've reached out to our chat support, we provided the return instructions yesterday, to help exchange the size. For further details, please check ticket 28237853. Don't hesitate to reply our emails for any further assistance, it's our pleasure to help!

Good day Jheri, Thanks for leaving a comment on our page. We are very sorry for the troubles experienced. Upon verification, we've found that you contacted our customer service earlier this week, to request a return of the item. As requested, we proceeded with a refund of the total order value, please check your PaypPal account for further details. For any further doubts, please don't hesitate to reply our email(ticket 28153994), it's always our pleasure to help!

Hi Baby G, Thank you for reaching out to our customer service. We are very sorry for the troublesome experience you've had with our store. Please tell us more about the problem. Perhaps you refused to accept the package due to custom duties? For this our company offers an insurance, which allows a refund of the total amount of custom duties. We highly recommend accepting the package. Do not worry, should the goods be unsatisfactory for whatever reason, you may always request a return for refund. We hope to hear from you soon!

Dear Waseem Kamal, Thank you for leaving a comment. When checking your order details, we found 2 devices were ordered. With much regret, we learn only 1pc was sent. The warehouse manager was informed and is investigating the case. As was mentioned by our supervisor's email, we'd like to send you another device, but while a Paypal dispute ongoing, it won't be possible to proceed. At this stage, while Paypal is reviewing the case, the only available option is a refund. Should you prefer receiving the missing device, then please reply to our email in ticket 28136915, to confirm having closed the dispute with Paypal. We apologize for this complication.

Good day, Thank you for leaving a feedback on our page. This being your first order, I understand that you are eagerly awaiting receipt of the merchandise. Rest assured, our company has been selling goods online for over 15 years, with millions of satisfied customers! We are grateful for having chosen our company. If you have any questions, feel free to contact our customer service. We are always happy to help!

Dear Aseel Alnajjar, Thank you for bringing this issue to our attention. We take all customer feedback seriously, and I apologize if our product or service did not meet your expectations. After reviewing your complaint, it appears that there could be some misunderstanding. All products come with guarantees, should there be a lacking aspect of quality, then you'd be eligible for an immediate full refund. We at Miniinthebox take great pride in the quality of our products and services, and we always strive to provide the best customer experience possible. I would like to offer my sincerest apologies for any inconvenience this has caused. To find out more about the problem we've created a ticket, please check your inbox and reply our email with the requested details. Thank you again for your feedback. We value your business and hope to have the opportunity to serve you in the future.

Good day Jan Heys, Thanks for having written a comment on our page! This being your first order, I understand that you are eagerly awaiting receipt of the merchandise. I would like to thank you for choosing our store. Rest assured, our company has been selling goods online for over 15 years and has millions of satisfied customers! If you have any questions, feel free to contact our customer service. We are always happy to help!

Dear Bebie Retcy Ngujo, Thanks for leaving a comment. After checking, I'm glad to inform you that the parcel was dispatched on February 2nd. Please note that you chose the most economical shipping method for this order, with a promised delivery time of between 12-27 business days. This means that it could take another 1-2 weeks before you receive the smartwatches. For urgent orders, we would strongly recommend choosing one of our faster shipping methods. You can track the shipment by clicking on the following link: https://t.17track.net/zh-cn#nums=LS198572590NL&fc=14044 Note that new updates will appear upon arrival in the Emirates. Additionally, using the app provides certain usability advantages, however you can easily check the order details, by either logging in to our website, or by checking the notification sent to you via email. Please make sure you are logged in under the correct account. (***[email protected])

Dear Ant, Thank you for reaching out to our customer service. We are sorry for the troubles experienced. Upon checking we've found that your package was dispatched 2 days ago. I am sorry it took us a while to have your order shipped, since the item had to be purchased from one of our external suppliers. As for the shipping method the 'EconomyExpress' option was chosen, with a promised a delivery time between 8-12 business days. This means you can expect to receive this package the latest by the 18th. Tracking can be followed on the link below: http://cn.etowertech.com/home?trackNos=33XJL140046601000931508 In addition, using the app offers certain usability advantages, however, downloading the app isn't a requirement, by signing to your account from our website you will gain access to all account's features, including our customer service helpcenter. Also make sure to check your inbox for our confirmation email and important notifications.

Hi, Thank you for reaching out. Upon verification, we noted that the free shipping is offered, for orders with a product value exceeding USD 19-, as indicated on our website, please check below the product price. For this order, we charged shipping fees, since the product value was USD 13.90. Ordering something extra, or a more expensive product, would have given you free shipping. We are really sorry that this misunderstanding occurred. However, since this might be overlooked, we like to proceed with a refund of the shipping fees, please check your Paypal account shortly. For further inquiry, please don't hesitate to reach out to our customer service directly from your account.

Hi, Thank you for leaving a comment. We are sorry about the troubles experienced. The orders can be cancelled from within the website, once logged in you'll be able to request the cancellation. Upon verification, I couldn't find a cancellation requests, as requested we will now proceed with the cancellation, please find the refund on your Paypal account. Besides shipping fees, the order amount also includes a sales tax, and an optional logistic insurance. This insurance ($1.99) can be deselected at the moment of check-out. The sales tax is added for all customers from the States, it typically ranges between 1% to 5% of the product value, as defined by the tax authorities of your local jurisdiction. We would be glad to serve you again!