MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.
Original product no longer available.
Coupon code didn't work at checkout.
Reply from MiniInTheBox2022-09-29
Hi,
Thanks you for reaching out to our customer service. We are sorry if the preferred product was temporary out of stock. Upon checking, we've found that your order was shipped out this morning. The coupon code was successfully applied, a discount of $8.53 reduced from the total payment amount! On the link below, you can track the package:
http://admin.shshouwu.com/track.html?q=MP8005965154&s=18
We hope the item will quickly arrive and live up to your expectations! For any questions, please don't hesitate to contact our customer service from your account.
I ordered a red shrug but when it arrived it was nothing like the picture. The fabric was similar to what you would find on a cheap Teddy bear, just awful!! And now I am facing one barrier after another to get a refund. PLEASE DON'T PURCHASE FROM THIS WEBSITE!!
Reply from MiniInTheBox2022-09-16
Hi,
Thank you for writing a review. We apologize that you've received an item that didn't resemble the pictures. When checking, I've found that 1 of the CS agents dealt with the problem earlier. The purchasing amount should by now appear on your bank statements. We will make sure the supplier doesn't easily get away with this, possibly we might cease collaborating with them.
I ordered three shirts, when they came they were wrong sizes and colours mismatched the pictures on the store website. When I raised this with customer relations they advised they would not accept any returns, despite advertising free returns on their website. Avoid this store at all costs, just another Chinese scam site.
Reply from MiniInTheBox2022-09-14
edit:
Hi,
Thank you for updating the review, upon checking your case we've found the return instructions were provided over a week ago. The return expenses will be covered by us, after we confirmed that the colours didn't match with your order.
I’ve ordered watch band wrist strap back in July paid for it and never received it. I have messaged them numbers of times but without any help or reply from their end. I still did not get my money back and I’m not sure if I ever will. Don’t use their service, don’t use their website!
Reply from MiniInTheBox2022-09-14
Hi,
Thank you for leaving a comment. We are sorry to learn that the package couldn't reach you. Upon verification, it appears the problem was dealt with by our agents, a refund of the total purchasing amount was made some time ago, directly on your bank account. Should you still like to receive the straps, then we suggest to double-check the address details prior to ordering. For any questions, please don't hesitate to reply to the customer service emails.
Hallo Hassen,
Vielen Dank, dass Sie ein Kommentar für unseren Laden geschrieben haben.
Wir bieten verschiedener Versandmethoden an, Kunden unsere kostengünstigen Optionen wie "Airmail" und "Standard"-Versand wählen, oder gegen einen geringen Mehrreis Sie sich für unsere "Priorityline“ entscheiden, die den guten Ausgleich zwischen Preis und schnellere Liefertermin bietet. Wir bieten auch "Express-Versand“ an, diese Option garantiert eine baldige Lieferung, aber ist auch teurer.
The return policy is not followed and is ignored. Reviews are false!
The site advertises a 7-day return policy for any reason. I received an item that did not work as it was intended and I was having connectivity and software update issues with the device. I asked for a return within 7 days (return for any reason timeline). The Company rep kept going in circles while asking me repeatedly to send them a video of the fault, which is impossible to do. First I am using the device to do updates which I presumably would have to use for filming at the same time (head scratcher there). Second, they wanted me to take a video of the device being connected to the car which takes about 15 minutes, but the device had to be added every time because it would not stay connected, or drop while driving, which would making the video of the problem impossible. Again connecting and filming at the same time using the same device???
Finally, I wrote a review about the item, and obviously, it was a bad one, because it does not work for android ( I don't know about the iPhone it probably works OK for the iPhone based on what my car was doing), but my review never showed up and all the reviews that are shown are 5 stars only, as every review for every product they sell.
Maybe some of the products they sell are 5-star quality, but based on my experience this is fraud in the review and the return process.
Hoping PayPal refunds my money because integrity is completely missing from management and Customer Service.
Stay away
Reply from MiniInTheBox2022-08-28
Hello Alex,
We are very sorry that the device didn't work out of the box and for any inconvenience that followed while trying to get the problem resolved. We always try helping our customers in the best possible manner! At first, the customer service agent tried offering technical assistance, to help you get the device up and running. However, we quickly understood a full refund was the preferred action. Please check our last message, in case you've missed it, the full amount was already returned to your Paypal account. Besides, the reviews on our website require moderation, to ensure these don't contain personal info, it could take 1-2 business days before your review appears on the website. Hoping to serve you better in the future!
I paid £50 for a dress which didn't fit correctly, was a weird stretchy material and overall just didn't fit correctly. I kept the tag in and returned it with a shipping label via Royal Mail and payed an extra £15 just to get it returned on the 23rd of June. I asked for a full refund and at first they told me 30 days which I then waited, i contacted them after 30 days then they told me 6-8 weeks which i have waited. I am overall disappointed in MiniInTheBox as this was my first order with them. I have read other reviews having the same problem and overall I say do not buy from this website.
Reply from MiniInTheBox2022-08-26
Good day,
We are really sorry that you've faced this unpleasant shopping experience. Upon checking, we've found that a refund was already processed on your bank account, please check our latest email. We do need to apologize that it took us a long while to confirm the receipt of the package. Usually refunds for returned parcels are made in a matter of a few weeks, but when we look more closely at your case, it appears that one of the return conditions wasn't met. We asked to return the package through a traceable service, which would allow us to proceed with a refund once the package arrived at the local sorting center. Consequently, the warehouse manager had to conduct an investigation with the postal services to find out where the package was. We regret it took time to get feedback from the carrier, the problem could have been avoided if we had been able to trace your package through a tracking number. For any issue please report to our customer service, we are always glad to be at your service!
Hi there's no tracking and if you need your item in a couple weeks then go ahead what a joke this shop really is it's a screen protector that I paid £15 for and didn't realise mini in the box is a Chinese website I could have bought this locally uk for the same price it's Google that lists Chinese based business's before listed british so its Google to blame also seems like a big scam from google
Reply from MiniInTheBox2022-08-10
Hi,
Thanks for leaving a comment. We understand that you are eagerly awaiting to receive the previous order.The package left the warehouse on the 2nd of August, and according to our data you can expect delivery on this day!
tracking information:
https://t.17track.net/en#nums=WB148023431GB
For any questions, please don't hesitate to contact our customer service from your account.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
I am not certain that I purchased anything. i moved through the process, selected the item, and put in my payment information. but no confirmation of sale. i am concerned.
Reply from MiniInTheBox2022-08-03
Hi,
Thank you for making a purchase. We've confirmed your payment this afternoon, please check your mailbox thoroughly for our confirmation mail. Once we ship out the package we'll send you another email with the tracking details. All information regarding your order can also be found by login in to your account. For any doubts please don't hesitate to contact our customer service, we'll try our best to help you!
Returns are a nightmare and so far impossible! Product arrived ok but was the wrong…
Product arrived ok but was the wrong size for me and was not as I expected. Trying to return this item is an absolute nightmare. I can't upload the required photo on to the form and there is nowhere to contact for help. The form won't send without the photo. Items have to be returned to China within 7 days - unrealistic and designed for no returns - don't use this site unless you absolutely know you won't have to return your item.
Reply from MiniInTheBox2022-08-03
Hello,
We are sorry that the product wasn't as expected. Please do not worry, a return can be easily requested from your account, there is no need to upload photos, but please tell us which size you'd need. After we received your request one of our agents will guide you with the exchange procedure! Besides, all product's exact measurements are indicated on the size chart, which helps choose the sizes accurately. We are looking forward to hearing from you!
It said 10% off for 2. I bought 2 but it would not apply the 10% discount. I tried canceling and re-entering 4 times to no avail.
Reply from MiniInTheBox2022-07-27
Hi,
Thank you for leaving a comment. Some suppliers are offering cumulative discounts, the percentage of discount will increase by the qty of items purchased. When checking the dresses, it seems we didn't have this offer, we regret that the promotion was misunderstood. However to resolve this in a satisfactory manner, the supplier agreed to refund 10% back to the original source of payment!
For any questions, please don't hesitate to contact our customer service from your account.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
Hi, Thank you for leaving a comment!
This being your 1st order, we perfectly understand that you are eagerly awaiting to receive the product. We like to thank you for the trust you gave by choosing our store, and we'll be aiming for your total satisfaction! For any questions, feel free to contact our customer service from your account. Always a joy to help!
This website is my first time to visit soon ill see how is going to be
Salvatore
Reply from MiniInTheBox2022-07-21
Hi Salvatore, Thank you for leaving a comment!
This being your 1st order, we perfectly understand that you are eagerly awaiting to receive the product. We like to thank you for the trust you gave by choosing our store, and we'll be aiming for your total satisfaction! For any questions, feel free to contact our customer service from your account. Always a joy to help!
If I could give no stars then I would. I ordered a fascinator. When it arrived it was a different colour to that advertised. It came from China in a plastic envelope, so had no protection to it's shape. It was squashed and I was unable to reshape it. Their Customer Services are incredibly difficult to engage with. They have so far refused a full refund and only offered a voucher for 50%, or 30% refund. So I am out of pocket and have a product I cannot use. Avoid this company at all costs.
Reply from MiniInTheBox2022-07-21
Hi,
Thank you for leaving a comment. We are terribly sorry that you've received the fascinator in a poor condition. When checking through the correspondence I saw that my colleague was able to request a full refund from the supplier, which we've already processed on your bank account. The warehouse was also urged to pay better attention to the packaging of fragile products, to avoid this issue from happening again in the future. For any question please don't hesitate reaching out to us again, we'll be happy to help!
The first thing that caught my attention to your ad was a $5.00 off coupon!! But when I entered the coupon code PRIME01 during checkout, it says the code does not exist. I also tried PRIMEo1. Big rip off. I spent over$100.00!!!
Reply from MiniInTheBox2022-07-16
Good morning, Thank you for leaving a comment. Sorry to hear you weren't able to use the coupon. I've checked but couldn't find this coupon, we try to find out whether there was a technical problem with the website, or if the coupon perhaps was misspelled. In any case we'll immediately proceed with a refund of $5 to your bank account. For any questions, please don't hesitate to contact our customer service from your account.
nO fREE sHIPPING CHECK YOUR PRICING BEFORE YOU PAY MAGICAL INCREASES
your free shipping is non existaNT AND YOUR WEBSITE STINKS
Reply from MiniInTheBox2022-07-09
Good day Marc,
Thank you for leaving this feedback.We are sorry to learn about your dissatisfaction. I have checked the promotion on the website and conclude you have misunderstood the conditions of the free shipping offer. When proceeding to check out, you will be offered several different shipping methods. To obtain free shipping one must choose our most economical shipping method, but when i look at the order details, it appears you've chosen our second best shipping option. This is the reason why shipping fees got added to the purchasing amount. Since you are new at our store, we will refund the shipping fees ($6.43) as a commercial gesture, please check your Paypal account following days. Hope this helps! For any questions, please don't hesitate to contact our customer service directly from your account.
I ordered 4 extra large shirts. They sent 3 of that size and 1 large. The 3 correct sized shirt were very short compared with other shirts I have of that size. The quality was very poor compared to shirts sold in this country. I have had a lot of contact via email and have been told that I have to pay for the return which they estimate will be £30+. They also asked for photos- what of? I would not recommend this supplier to anyone.
Reply from MiniInTheBox2022-07-07
Hello,
Thank you for leaving a comment on our page.
We'd like to apologize for having faced a disappointing shopping experience. We strive to sell good quality clothing at an affordable price. Upon looking at the previous correspondence, I've found that one of our CS agents dealt with this issue, by proceeding with a full refund, without you having to return any of the shirts back! Even though the quality issue wasn't apparent, we can help make a claim towards the supplier Please verify your bank account for further details concerning the refund. We hope you've appreciated our efforts, for any doubts please feel free to reply our emails directly.
Always a pleasure to be at your service!
MiniInTheBox Customer Service Team
I ordered a doll and when I received the item I requested a return because the clothes the doll came with were over-sized. I tried multiple times via their website and app to start the return, but due to their technical issues it would not load pictures for me to send. I eventually had to send an email instead. When they started the return, they categorized it as 'a return for personal reasons'. I would not categorize an item "not as described" as a personal reason. Then they proceeded to only offer me a 30% return on the cost because "personal reasons for a return are only accepted within 7 days.
Reply from MiniInTheBox2022-07-07
Hello,
Thank you for leaving a comment. We apologize that the product didn't meet your standards. We've received the photos, however, when looking there were no visible issues apparent. Regardless, we proceeded with a full refund earlier this week, please check your recent bank statements. Don't worry about the doll, it doesn't need to be sent back. The sourcing manager assured he will take this matter further with the supplier, to make sure no one else face similar disappointments.
For any other doubts please reply to our emails directly.
Happy to be at your service!
MiniInTheBox Customer Service Team
Hello,
Thank you for leaving a comment. We are sorry that you've found the shipping fees expensive. There are multiple shipping methods on offer, which help us catering to customers with different needs. I've looked up your order details and saw that you've chosen our 'economy express' shipping method'. This is our second best shipping option, at a shipping cost of 11.76 EUR, which is actually in proportion with the order value of EUR 55.06. Once shipped the package should reach you fairly quickly, within 5-8 business days. Please don't be worried, if it helps we can still change the shipping method to our economical option, and refund back the price difference. For any issues please reach out to our customer service from within the account. Always a pleasure to help!
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