MiraMate strives to bring excellently designed products for helping people to live in peace, harmony and vitality as they restore and renew their lives.
MiraMate (miramate.com) has a 4.8 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 27% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-25.
Excellent customer service! My MiniMagic coils failed within the warranty period but it would have cost me$130 to ship them back to Miramate (I am in the USA). I contacted live chat support, I took photos of the failed coils on the tester for them. They approved my warranty replacements!
I contacted customer services and I can honestly say that the service that is provided is excellent. It doesn't matter what query or questions that you have, someone is always there to help you. They also get back to you relatively quickly too which is also good.
I had a problem with the coil, it wasn't working, so I contact support where Lisa took care of my problem, she was very kind and supportive and at the end she solved the problem. For that I give 5 stars. Now I started to use my Mini Magic!!
Fantastic products att the lowest prices. Thank you so much for all your great work in helping humanity to a better future. 🙏 I have several devises now and I am so thankful. ❤️
Thank you Anna Gu for your patience and support. I spent the Christmas holiday with family in Belgium and asked MiraMate to send my order there. Normally it would take at most 15 days for delivery. So enough time before I returned to my home in Romania. But somehow there was a delay. As I had to leave for Romania the parcel could not be delivered and DHL stored the parcel in a depot. I panicked but Anna Gu set me at ease and managed to have DHL to readdress the parcel and indeed after some time the Big Magic was gratefully delivered to me in Romania.
Anna Gu and Linda Fu are super helpful and efficient in helping me with my PEMF device aftersales service support. They were able to address my concerns immediately and provide a viable solution. Thank you very much!
Lisa Zhang was very helpful and made my experience easy.
Kally Yao in quick respond for my answer . She was polite and helpful .
I received a quick answer to my question. Linda Fu sent me a good email with the right tips and even a video. I am very happy because it helped me a lot.
quick respond and fixed all my question.
Always very quick and appropriete answers to my questions. Thank you Selena and team.
Anna Gu was very resourceful in helping me get started with the MiraMate Mat. She assisted me by ensuring all the the cables were properly set in place to get my mat to start working. I am very excited to have my mom use this device for her debilitating arthritic pain. I can’t wait to come back to report how it’s helped her.
Selina did a great job with my questions and issues. Everything was solved in a friendly manner and quickly.Thank you Selina!
I have just had online chat with Selina and she was excellent and very helpful. I had my spooky 2 points transferred to miramate. Though i had not registered yet with miramate or miramate light so Selina walked me though that process. Then Selina helped me with my order of a miramate wrist laser and sleep shades. Salina combined the order, used my points and sent me a link through pay pal. I so appreciate all of her assistance. Thank you i wish to add that the only reason i transferred my spooky 2 points to miramate is that I have purchased 3 Gen X and a scalar machine and i have also bought 2 wrist lasers and my siblings find it very easy to use plus when i run their BFS there is a marked improvement after they have used to wrist laser daily as directed.
I had an experience where one of my XM Spooky Remote generators in my rig stopped outputting a signal yet the generator was still on and it's display showed it was still loading and making the wave forms the software was telling it to do. Lisa of spooky assist was very patient and helpful in detailing the "test" steps I should take to determine if there was in fact a rare fault occurring in a 5 month old generator or its Spooky2 Boost or Remote. I did as she suggested which was very logical fault-finding procedure, but then told her I am a hobby electronics tech of many years, so I also ran an output test on the XM generator with my oscilloscope and it proved beyond doubt that the output 1 & 2 of the generator had very little amplitude and also showed a +1 volt DC offset which it should not have done with the generator test programme. After several too and fro communications with LISA along with back up videos, a new replacement motherboad under Spooky2 warranty was quickly sent to me (5 days from Nanjing to Brisbane Australia!!!) and the XM generator now is working perfectly again in my small rig with its mates. Thank you Spooky2 and thank you Lisa. Highly recommended support and back up service.
The Customer Service is excellent. I had a minor problem and Customer Service resolved it quickly. I appreciate that immensely.
the minute i reached out to MiraMate, for some questions, Lisa Zhang immediately answered me. Within the two weeks we were in contact, she was very helpful and patient. I would have given up buying due to customs issues if i felt less supported. Her manner really gave me confidence to proceed with the purchase
I just ordered the Mini Magic. Can't rate the unit but I will say I have had a wonderful experience with their customer service. They have been so responsive to my questions via email. I also had to do a chat because I messed up my order and it was quickly resolved. I can only say that if the unit is anywhere near as good as the customer service I have received so far than I will be totally thrilled and relieved of much pain.
Excellent, compassionate and attentive customer care. I was having problems with the promotion page. The site is thorough and easy to navigate. It was just a pop up that confused me. Lisa Zhang was so helpful and friendly. I'm very grateful to have found this site and such caring staff.
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