The product is convenient to use…
The product is convenient to use everyday. Also, the staff are nice and supportive
About MiraMate
Data updated- Website
- miramate.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 27% (3/11)
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About this business
MiraMate strives to bring excellently designed products for helping people to live in peace, harmony and vitality as they restore and renew their lives.
Is MiraMate legit?
MiraMate (miramate.com) has a 4.8 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 27% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Laura Tao, an incredible customer service experience
Laura Tao is incredible! She was very attentive and efficient. Provided a solution to my issues with the product immediately. 10/10
Quick live chat help that resolved issue immediately
Very quick, immediate live chat response from Lisa. Completely resolved my order enquiry quickly. First-rate service that I would recommend.
Laura Tao has been an exceptional…
Laura Tao has been an exceptional support to me. She has helped me to get more benefit with my Spooky 2 experience by helping me learn specific ways to use the programs for my personal needs. There is so much that can be accomplished with Spooky 2 that the novice is at a loss to find initially. Having the support of Laura has been a great bonus.
Big thanks to MiraMate for great…
Big thanks to MiraMate for great products and to Zoey for answering my questions on the use of Majic Pro and Mindful Audio. My body likes resting on the mattress, I have spent three nights on it so far with the first healing program, but I already feel its positive impact.
What great chat experiences
Every time I chat with someone from Spooky2/Miramate, I am always impressed with their professionalism and willingness to do everything to make my requests a pleasant experience. Last night I chatted with Linda and today Kally. Both ladies were so helpful after my mistake and I really appreciate them both.
Linda was so helpful in resolving my…
Linda was so helpful in resolving my issue. She was just so helpful in talking through the issue (I managed to damage pins on the plug) she sent me pictures and videos on WhatsApp and when the issue couldn't be resolved over the phone she sent me the spare part. The part arrived promptly and my Miramate is now up and running I am feeling the benefits already. Thank you Linda your company is lucky to have you. Liam Molamphy
Not yet received my Miramate…but great support so far!
I have not yet received my Miramate kit, so am awaiting excitedly. However, I can definitely say that I have had a very experience with my dealings with the company. Lisa Zhang has been one of two supporters that I have been in touch with and they have both been quick to respond to my questions, the tone is kind and welcoming and I can only say that I am looking forward to continuing the communication with them once I start working with the Miramate Mini and Maxi.
Chloe was so instrumental in helping me…
Chloe was so instrumental in helping me solve my problem when I broke the bulb on my ray gun. She helped me trouble shoot for a solution so I wouldn’t have to buy a new ray gun when I couldn’t get the rest of the broken bulb out of the gun. Chloe always responded to my communications and was supportive and assuring that we’d figure something out. She promised me she’d stay with me till we got it fixed or replaced. If you break the bulb off it’s nearly impossible to grip the bulb with tweezers to pull out what’s left. I put some super glue inside the bulb and stuffed it with some Terry cloth leaving a tail to pull on when glue dried. Next day I pulled bulb out. My ray gun is back in service with new bulb. Thank you Chloe for your help and support!❤️
Total fraud- complete rip off- scam…
Total fraud- complete rip off- scam scam scam. I bought this and it did nothing- then I bought a real one- huge difference!!
Support is here to help❤️
I’m very new at spooky 2 and Mira mate. I have had many questions and hit roadblocks not knowing how to handle a situation and I go to “support” and tell them about my confusion and they always answer me in a few hours and set me back on my feet and help me continue in my path to healing. I never could have the ability to do this by myself! I am 71 years young and NOT TECHY AT ALL ! I hate it because it makes me feel stupid but my support is always there ready to help me solve my issues. They have given me the confidence I needed to know I will succeed in this and be successful in my health! God bless them all for being there for me❤️
Helpful customer service!
We had an issue with one of our big magic pads. Lisa in customer service followed up with emails promptly & resolved our problem! We use Miramate’s PEMF therapy big magic pads, mini magic, light & red light to resolve any health issues! We are so pleased & thankful for successful healing!
Zoey Jia has helped me so much❤️ she…
Zoey Jia has helped me so much❤️ she has been immensely helpful to me and answers me quickly. I couldn’t have the success I have had so far without her!!!! I’m not techy at all. I’m 71 years young and strive for better health and thanks to her I’m finding it. God bless you Zoey.
Immediate response
I asked for help with an issue I had and the response was immediate (taking into account the difference in time zones). I was instructed on how to resolve the issue and it worked the first time I tried.
FRUAD!!- MINE HAS NOW STOPPED WORKING-…
FRUAD!!- MINE HAS NOW STOPPED WORKING- IF YOU CALLED WHAT IT DID WORKING BEFORE AFTER JUST 6 WEEKS- THEIR 100% GUARANTEE IS A LIE TOO- BECAUSE AFTER YOU PAY SHIPPPING, RESTOCKING AND ALL THE OTHER FEES IT EATS UP THE AMOUNT YOU PAID. THESE PEOPLE ARE FRAUDSTERS! CONTACTING CA AG.
Love their customer service
Love their customer service! Had some issues with shipping and they communicated with me almost everyday until the matter was resolved. Oh and I love all of the 4 products is purchased! Has already changed my health for the better ❤️
Total scam- I bought this and bought…
Total scam- I bought this and bought another from another company- this Mira mate changed nothing- but I had improved health with the other company- both had terrible customer service- however Mora Mates satisfaction guarantee is bull s- you are never getting your money back from them after the deduct all their fees. Then when that was unacceptable they wanted me to send it on to another customer!! Imagine!
Chasing the pain
I love my mini-magic...I have extensive nerve damage and asteoarthritis (compressed and impinged nerves in my cerical and lumbar spine) caused by a childhood polio vaccine contaminated with SV40...moderate to severe pain everywhere....this is the first device I've used that actually works...I love the science behind it's development...great research...I spend at least 6 hours a day chasing the pain from the nerves in my spine to my shoulders, arms and legs...especially my feet...it felt like I was walking on shards of glass...the pain is lessening the more I use the mini magic...I'm saving my money to buy a mat(s) Thank you so much for this wonderful product:))))))))) (today is March 29, 2023)
Fantastic customer service
Fantastic customer service; I have nearly all their products & every time I ask for advice, they send me the advice right away. Thank you MiraMate team.
Good experience with customer service.
Fast and excellent service and information from Lisa Zhang. Thank you Lisa!
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