I haven’t received the mirror yet
I haven’t received the mirror yet. The order was placed Nov 5th and it’s Nov 27th. I’m asked to review a product I have not received
About MirrorLot
Data updated- Website
- mirrorlot.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 41% (7/17)
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About this business
MirrorLot is a leading American manufacturer specializing in premium custom framed mirrors, custom size mirrors, custom mirrors, custom tables, and custom size tabletops for residential, commercial, hospitality, and interior design projects. Proudly manufactured in the USA, every product is built to order using high-quality materials and precision craftsmanship. By manufacturing directly and selling without middlemen, MirrorLot provides exceptional quality, competitive pricing, and personalized service for homeowners, designers, architects, contractors, and businesses.Whether you're searching for a modern custom framed mirror for a bathroom renovation, a decorative wall mirror for a living room, or a large custom size mirror for a gym, dance studio, or commercial space, MirrorLot offers virtually unlimited size options and a wide selection of premium frame styles. Every custom mirror is carefully crafted to your exact specifications, ensuring a perfect fit for your project while delivering outstanding clarity, durability, and long-lasting performance.MirrorLot also manufactures premium custom tables and custom size tabletops, including solid wood tabletops, epoxy river tables, live edge tables, conference tables, dining tables, coffee tables, and desktops. Each piece is handcrafted to meet your desired dimensions, finish, and style, making it ideal for homes, offices, restaurants, hotels, and retail environments.From a single custom mirror to large commercial projects, MirrorLot is committed to exceptional craftsmanship, reliable customer service, and products built to last. Visit mirrorlot.com to explore a complete collection of custom framed mirrors, custom size mirrors, custom tables, and custom size tabletops designed to bring your vision to life.Buy the exact size you need for a custom framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.
Written by the business, not verified by us.Is MirrorLot legit?
MirrorLot (mirrorlot.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, highlighting the outstanding craftsmanship and dependable service. Customers frequently praise the exceptional quality of the custom products, noting that everything arrives beautifully built to fit their specific room dimensions. People also appreciate the smooth ordering process, helpful team support, and the extremely careful and protective packaging used during shipping. Some reviewers were not happy with occasional shipping damages, delivery communication gaps, and extended wait times for receiving replacement items. A few other people also felt that certain frames lacked proper finish quality or featured unexpected color variations upon delivery.
Auto-generated from all reviews of this business. For reference only.What people say
The mirror feels high-quality and looks…
The mirror feels high-quality and looks really sharp. It instantly elevates the room without feeling over-the-top.
Exceptional product!
I couldn’t be happier with my mirror, thank you! So glad I found your website. Was a little Leary at first ordering sight unseen but your reviews are stellar. The video’s of the production process and build and shipping in creates really helped me make my decision. I couldn’t find what I was looking for in any store and your product far exceeded my expectations.
Thank you
I’m grateful for the customer service and our beautiful mirror.
Excellent service and quality!
The communication during the creation of my table to insure that my table was excactly what wanted, was EXCELLENT. My table is beautiful and well made.
This experience was fantastic from…
This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well. Be prepared for a massive box to arrive! But the shipping box was constructed intentionally and our custom table was delivered with no defects or even a scratch. We needed an unusual height for the table - 33 in high - and the measurement and table is spot on perfect. It's great and is the centerpiece of our kitchen and banquette area.
Good customer service
Good customer service. I have ordered five or six mirrors from Mirror Lot with out incident. However, my last order the mirror arrived broken. I contacted customer service and they took care of getting a new mirror ordered. A very good experience. The replacement mirror arrived in good condition.
Great Customer Service
MirrorLot did everything right. The mirror is beautiful. It arrived with the box pretty well damaged by the trucking company. I opened the box up and didn’t find any damages. After I was ready to hang the mirror I found a chip in the frame that was behind the shrink wrap. MirrorLot was very gracious in making sure the chip got fixed or they would replace the mirror. Thank you MirrorLot for taking care of the problem that wasn’t MirrorLot’s issue
Perfect custom mirrors
Mirrors were packaged really well. They looked exactly as I expected. It was so wonderful to be able to order beautiful custom mirrors to perfectly fit the space.
Great quality
Great quality. Love how it looks in my living room.
Large Framed Mirror
The oversized framed mirror I received was absolutely stunning. Customer service was responsive when I called to check on shipping status. And then scheduling the freight delivery was easy. Will definitely be ordering again when I need a custom sized mirror.
Mirrorlot was very easy to work with on…
Mirrorlot was very easy to work with on selecting frames and getting updates. They sent me samples for the frames and made suggestions. When the mirrors arrived, they were packaged very well. I was impressed.
To begin with the customer care A+++ and then it wasn't
To begin with the customer care response was wonderful. Questions answered quickly and our samples arrived within a few days. We ordered two mirrors 37x40 with a beautiful frame. The mirrors were shipped and received within about a week. We were so excited to have received so that our Master Bathroom remodel would be complete. Unfortunately, one of the mirrors was received shattered. These mirrors were received on a late Saturday afternoon. We did not see the UPS delivery person and no request for signature was required. We brought them in after dinner but waited to open on Sunday. I reported the damage immediately per their policy of within two days of receipt. It is now Tuesdsay evening and I have had no response. I have sent emails, left voicemail and requested call back...nothing. I hope that tomorrow will yield a better result; however, I am concerned that I will be told they didn't receive the notification within the alotted time frame and we will be out one mirror. Up until this point I would have given a 5-star review and quickly told everyone just how beautiful the workmanship is and praised their customer care. At this point, I can't . I will happily update my review if this matter is addressed and we have a favorable result. Am I wrong to think that if I'm required to report damage within two days of receipt that I should expect acknowledgement of claim? I do think the company does awesome work. The mirrors are expertly made.
Terrible finish horrible
Terrible finish horrible, refinished myself thanks for for being less than professional refund the finish cost
Reply from MirrorLot2025-10-24
Hi Michael, We tried reaching out to you asking for the wood boards to be returned so we can process a replacement. We didn't hear back from you about your concern. Please feel free to call us at (877) 500-1236 to resolve your issue. Thank you.
Excellent product
Excellent product, well made, and well protected for shipping.
Disappointed in Customer Service
Your mirrors are beautiful. I have ordered 3 that came in perfectly. The last one I ordered was broken and I have been in customer service for 4 weeks now. No new mirror ordered or a refund. I have sent in all the pictures and labels and also pictures of the box, front back and all sides. All I get emailed is 4-7 days will be ordered and shipped. Thank you for your patience and understanding in every email. I have called numerous times and finally this morning was able to leave a message but no call back at the moment. I never leave any feedback normally because usually all my purchases are good ones. Not sure this time. Frustrating to be honest. Do better Mirror Lot, you have beautiful mirrors.
still don't have my mirror so what can…
still don't have my mirror so what can I say..
The delivery was perfect
The delivery was perfect - gave me a 4 hour window and called an hour before arrival. Mirror looks fabulous!!
As-Ordered and Easy to Hang
The mirror was exactly as-ordered and easy to hang.
Beautiful mirror!
Beautiful mirror at a custom size that I wanted. Arrived package well. Very easy to install. Support was great too at answering questions I had.
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