Mixbook (mixbook.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-10.
I researched on-line and selected Mixbook. I created a 100 page photo book to pay tribute to a dance teacher from her many students. Many of the photos I included were given "outstanding" by the Mixbook software and were so beautiful and colorful but in the book I received after spending $250, the photos were dull. I thought it was because I selected the wrong paper which was "signature matte" so I ordered a second one with the "signature lustre" which was more expensive. In the book I received with this paper the photos were also dull. In both the books the pages were thick, yes, but the photos lacked vibrancy and I am so disappointed after spending hours and hours and over $500. I would not recommend them - so over-priced, not the look and quality you would expect.
Reply from Mixbook2026-07-01
We're truly sorry to hear how disappointed you were, especially after the time, care, and significant investment you made in creating such a meaningful tribute. We understand how frustrating it must have been to spend over $500 on two books and still not receive the vibrant photo quality you were expecting.
We'd really appreciate the opportunity to look into this for you. Please reach out to us again via email or live chat so we can review your order, discuss both the print quality and pricing concerns, and see how we can help make this right.
P
Puja · 91 reviews · Experienced 2026-06-16 ·
★★★★★
Avoid Mixbook for Bulk Orders
Avoid Mixbook, especially for bulk orders.
What should have been a simple, enjoyable project creating a preschool yearbook became an incredibly stressful and frustrating experience.
The volume sales team appears completely disorganised and ineffective. My volume sales representative, Iris Faye Dacal, repeatedly failed to provide a straightforward quotation despite numerous requests, spanning weeks, making it difficult to collect payment from parents and place the order.
The wider customer service and social media teams were no better. Responses were generic, scripted and unhelpful, with nobody taking ownership or providing a solution. I spent over a week of daily emails chasing help through multiple customer service channels and was repeatedly given generic replies.
To make matters worse, Faye told me that production and delivery would take around a month, causing me to bring deadlines forward unnecessarily and leave out activities and memories that could have been included. The yearbooks actually arrived in around 10 days.
What makes this so frustrating is that none of this was complicated. I wasn’t asking for anything unusual. I simply wanted a quotation and accurate information. Instead, I encountered incompetence, delays, poor communication and a complete lack of accountability.
A special keepsake project was completely overshadowed by poor communication, misinformation and dreadful customer service.
I would never use Mixbook again.
Reply from Mixbook2026-07-01
We're truly sorry to hear about your experience. We understand how disappointing it must have been for what should have been a meaningful and enjoyable preschool yearbook project to become so stressful. We can appreciate how frustrating it was to deal with delays in receiving a quotation, inconsistent communication, and inaccurate expectations around production timelines, especially while coordinating with parents and managing deadlines.
We also understand your disappointment with the level of customer service you received. Feeling like you had to repeatedly chase updates without receiving clear, personalized support is not the experience we want anyone to have. We sincerely appreciate you taking the time to share your feedback, and we'll use it to improve our communication, coordination, and overall customer experience so we can do better moving forward.
C
Christina · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Changed Printing Process
Unfortunately they have changed their printing process and no longer have the deep colour's and slightly glossy appearance. I was disappointed in my order. They offered to reprint it, but I declined since it would be the same. They changed, I don't recommend
Reply from Mixbook2026-07-01
We're sorry to hear that you were disappointed with your recent order. We understand how frustrating it is when a product no longer matches the look and finish you've come to expect, especially if you noticed differences in the color depth and appearance. We also understand why you chose not to proceed with a reprint under those circumstances.
We truly appreciate you sharing your feedback. Comments like yours help us better understand our customers' expectations, and we'll use them to continue improving the quality of our products and overall experience.
E
Elizabeth Hercher · 1 review · Experienced 2026-05-15 ·
★★★★★
Intuitive UI and the best customer service
Daisy was incredibly helpful setting up a bulk discount for our group. We found the UI to be very intuitive, especially the preset layouts and formatting options. Also, it was easy to share and edit each others' books across accounts. Finally, the purchase flow was easy to navigate and the books arrived in a timely manner, despite the busy time of year and the size of the orders. I will highly recommend Mixbook over other photobook platforms going forward!
A beautiful keepsake book. I made one for my granddaughter who was a competitive dancer. Book was so beautiful someone asked for Mixbook information immediately.
The picture book was damaged on the sides. It was ripped. The item wasn’t packaged properly for shipping and got damaged during shipping. Terrible experience!! Wouldn’t recommend it
Reply from Mixbook2026-07-01
We're so sorry to hear that your photo book arrived damaged. We understand how disappointing it is to receive a ripped book, especially after looking forward to your order. We also appreciate you sharing your feedback about the packaging, and we'll use it to help improve our products and shipping experience.
If you haven't already, please reach out to us via email or live chat. We'd be happy to review what happened and see how we can make this right.
F
Fred Schultz · 2 reviews · Experienced 2026-06-04 ·
★★★★★
Mixbook photo book was not made in…
My Mixbook photo book was not made in Canada as they indicate. It was printed in the U.S. and as such I will not use Mixbook again!
Reply from Mixbook2026-07-01
We're sorry to hear that your experience didn't meet your expectations. We understand how disappointing it must have been to receive a product that wasn't printed in the location you were expecting, especially if that played a significant role in your decision to order with us. We appreciate you taking the time to share your feedback, and we'll use it to help improve the clarity of our communication so customers have the right expectations when placing an order.
Rose · 5 reviews · Verified · Experienced 2025-07-04 ·
★★★★★
Did an amazing job on print and color
Did an amazing job on print and color. Easy to use online. Great deals and pricing on photo book. Sturdy pages great quality.
A
Arielle · 1 review · Experienced 2026-05-17 ·
★★★★★
Best photo book
I normally do not write any reviews. But the service I received from the Mixedbook team and the product's quality are outstanding. There was an error with my first order. The team, without hesitation, offered to send me a new copy and reviewed my book before reprinting it. From now on, I only use Mixbook for photo presents.
M
Marjerie · 1 review · Experienced 2026-05-14 ·
★★★★★
The ink bled on multiple pages.
The tool was easy to use. The product was delivered ahead of schedule. However there were multiple pages where the ink bled, which seems nobody looked at the finished product to confirm the quality. I have emailed multiple addresses, and submitted a ticket, but haven't heard anything back, nor received the "customary" email saying they've received it and will respond with x days.
It's very disappointing given the costs of the product. I would expect the product to be perfect at that price point.
Reply from Mixbook2026-05-27
Hi there, thank you for sharing your experience with us. While we’re glad to hear the tool was easy to use and that your order arrived ahead of schedule, we’re truly sorry to hear about the print quality issues and the difficulty you’ve had reaching our support team.
We completely understand your disappointment, especially given the cost of the product, and we agree that your book should have arrived in excellent condition. The ink bleeding you described is certainly not the experience we want for our customers.
Please reach out to us again through chat or email us at [email protected] with your order details and photos of the affected pages so we can review this further and help make things right for you.
M
Mark Samuels · 2 reviews · Experienced 2026-05-13 ·
★★★★★
Happy Customer
Just received my final product from MIXBOOK (matte, lay flat), and am extremely impressed with the quality of the images, texture of the pages, and speedy delivery time.
MIXBOOK is very user friendly, with lots of options, and features for designing and showcasing your photos.
I’m excited to give this product to my intended recipient, and see their reaction.
Will definitely use again, and recommend to anyone looking to do a similar project.
Sincerely,
Mark (Ontario, Canada. May 2026)
D
Denise · 1 review · Experienced 2026-04-12 ·
★★★★★
Mixbook steps up when USPS fails!
I ordered 2 BIG photo books. They never arrived. Not Mixbook fault, but USPS. They were tracked for weeks and are still in a non-delivered status. USPS was not helpful, but Mixbook reprinted me 2 new books and shipped them to me within days. I was so grateful! Still have never received the original order. Thank you Mixbook!
A
Alexander · 1 review · Experienced 2026-05-06 ·
★★★★★
Excellent customer service
Excellent customer service. Product was incredible and speedy delivery. Just in time for Mother Day's. Highly recommend 🙏
Love mixbook! I recognize that the massive sales are a sneaky marketing tactic, when everything is always 40-60% off, the item is not actually worth the original massive price tag. But the user interface is incredible and customer service was great when they accidentally shipped my order and someone else’s to each others addresses. My mom got a book filled with photos of a different child at Christmas, which was a funny/creepy bummer, but they fixed it as soon as they could.
So I used a coupon for a photobook. At the end of the editing of it the cost $36 but check out was $91
Reply from Mixbook2026-05-27
Hi there! We understand how surprising and frustrating that must have been. The increase in total could be due to added shipping fees, taxes, book upgrades, or coupon restrictions/exclusions applied at checkout.
Please reach out to us through chat or email us at [email protected] with more details or a screenshot of the checkout page so we can take a closer look and help clarify the charges for you.
J
Julia Sinke · 1 review · Experienced 2026-04-29 ·
★★★★★
Customer service from John Paul was…
Customer service from John Paul was fantastic! He helped me get my books shipped to me after I mistakenly entered the wrong address. He was quick, kind and knowledgeable! Thank you!!!!
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Usha · 24 reviews · Experienced 2026-04-19 ·
★★★★★
Fantastic Online User Experience
I live in UK and created a photobook online for my uncle in US. I am absolutely delighted with the enjoyable and positive experience I had.I was able to put a book together really fast and get it printed and delivered quickly within just over a week. Creating the layouts, editing and viewing the book online was easy to follow and user friendly. Adding photos was simple and editing and using themes online was very useful. The backgrounds and graphics could be improved in terms of choice, creativity and quality of images/ illustrations.
Best of all, I was able to forward a link to others showing a digital version of the finished book, which could be flipped through to view. I received a free video summary of the pictures too. The customer team was friendly and excellent in sorting out an issue. However I find bot chats so useless. I got updates on delivery of my book which was appreciated. The quality of the book was simply amazing for the price I paid. Excellent value! I would highly recommend Mixbook and its superb website.Simply the best!
S
Stuart Spiteri · 6 reviews · Experienced 2026-04-02 ·
★★★★★
Front cover was unreadable as the title…
Front cover was unreadable as the title of the book folder over the edge.
I tried with Custoemr Service two times, and go zero response.
These guys are scammers.
P
Patricia B. · 23 reviews · Experienced 2026-04-22 ·
★★★★★
Mixbook AI support
I've used Mixbook for many years. The quality is good and the ease of use is pretty good, but their LIVE support is gone. The chat support could not answer my questions appropriately. I do not condone a company that uses AI bots rather than live help. I have many questions about their service, but now have to wait to first leave a message for telephone help to call me back. This is totally unacceptable, so I'll be trying a new service for my new book needs. The rates have also increased.
