MODDIY

They were very helpful with getting an…

They were very helpful with getting an order changed for me.

Customer Support

Customer support is great and easy to deal with.

Vinny CuomoUnited States · 3 reviews · Experienced 2026-01-20 · Posted 2026-01-21

This experience has been nothing but…

This experience has been nothing but awesome, the night I ordered it was a Sunday but an hour later I had to change something , so I wrote an email and hour after that on a Sunday no less I got a reponse from Carrie asking what my issue was I told her she fixed it that night that is awesome customer service great communication and then I got my order in less than 2 weeks from China to USA In less than 2 weeks that is great from start to finish thanks again.

Excellent customer service.

I worked with Carrie to get some specialty cables made for a custom project. She was able to correctly identify what I needed and get me on the right track quickly. Highly recommend their services.

Swamy BabaniBelize · 1 review · Experienced 2026-01-13 · Posted 2026-01-13

Carrie is exceptionally great

Jarrod DUnited States · 1 review · Experienced 2026-01-12 · Posted 2026-01-12

Great site with some custom and hard to find items!

They offer items that can be quite hard to find, as well as custom items, and the customer service is fantastic! Carrie was very helpful with my questions.

Top support

Top support ! Fast and promt!

Claim resolved

Carrie from Moddiy was a great help during the clarification process, she answered all my questions about shipping and ultimately solved my problem. Thank you very much.

Great Support and Response Time

Great response time and help from customer service to make sure my order details were handled properly!

Robbe DerksBelgium · 1 review · Experienced 2026-01-09 · Posted 2026-01-09

Incredibly fast (and useful!) response

The customer service is very good…

The customer service is very good that’s a good thing

“Excellent Service — Carrie Made the Process Easy”

I had a great experience working with Carrie at ModDIY. I reached out with a detailed and somewhat specific request involving a Corsair SF1000 (ATX 3.1) and an RTX 5090 Founders Edition, and she responded quickly with clear guidance and the exact product links I needed. After placing my order, I followed up with a request for additional cable combs and custom installation, and Carrie handled everything immediately and professionally, even while the order was already in the packing stage. Communication was fast, friendly, and reassuring throughout the process. It’s clear she knows the products well and genuinely cares about getting the details right for the customer. ModDIY’s service — and Carrie’s support in particular — made the whole process easy and stress-free. Highly recommended. I’ll definitely be ordering again. — Tony Concepcion

jesse malonsonUnited States · 1 review · Experienced 2026-01-05 · Posted 2026-01-05

Super responsive

Super responsive. I even messaged them back to make a change to my order and they were on top of it!

A+++++++++

Awesome service

The representative was very patient and answered all of my questions and provided excellent recommendations.

Fantastic customer support

Support was fast and helpful

Carrie was fantastic!

Carrie was fantastic. She helped all the way from the beginning to the end. It was very valuable since I’m learning and new to custom cabling etc

Quick and helpful support

I needed to change the color on an order I’d just placed. Support replied quickly, a real person handled it, and the change was done in minutes. Easy and smooth experience.

Sebastian SagastumeUnited States · 1 review · Experienced 2025-12-01 · Posted 2025-12-01

I mad a mistake, admin team was quick and professional about correcting it.

Support was kind, friendly, and overall very helpful regarding a mistake that was made on my end.

Customer support worked with me to…

Customer support worked with me to figure out what product would work in my admittedly very unique and strange situation. Knowledgeable and helpful. 5 stars.