moody® Colored Contact LensesInnovative & Inclusive Natural-looking Self-expression FDA & CE VerifiedPICK YOUR LENSES TODAY!!!
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Is moodylenses legit?
moodylenses (moodylenses.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the colored contacts, noting they look completely natural and feel great even during long hours of daily wear. People also appreciate the wonderful variety of pretty shades available, alongside the fast and reliable shipping options provided.
However, some customers also noted frustrating issues regarding delivery delays, missing tracking numbers, and a total lack of updates about their packages. Consumers additionally mentioned that the customer service team was sometimes completely unresponsive or unhelpful when trying to resolve these unexpected shipping problems.
Auto-generated from all reviews of this business. For reference only.
I’ve been using moodylenses for about three years now, and they’re fantastic! When my contacts were lost during delivery, the customer service was incredible. They immediately arranged a new delivery and promptly answered all my questions and concerns. Thank you so much! I highly recommend moodylenses.
Reply from moodylenses2026-07-20
Thank you for being with Moody for the past three years, Ruth. Your continued trust and support truly mean so much to us. We're especially glad we could help when your package was lost in transit and that our team was able to get everything sorted for you. Thank you for your recommendation, and we look forward to serving you for many more years to come 🤍
Love all your lenses! So many compliments! And, your customer service is excellent! I had trouble with my order and it was fixed very quickly using WhatsApp. Thank you, thank you, thank you💕
Reply from moodylenses2026-07-20
Kat, thank you so much for your kind words. It makes us so happy to hear you've been receiving so many compliments on your lenses 💖We're also glad our WhatsApp team could quickly help resolve your order issue. Thank you for your trust and support, and we can't wait to have you back again :D
I placed an order with MoodyLenses on April 9th (Order #77341), and the tracking shows that it was delivered and even marked as “collected.” However, I never received the package.
I contacted the postal service, and they opened a case. They have clearly stated that the sender must follow up from their side, as they cannot proceed further without the sender’s involvement.
I have reached out to MoodyLenses multiple times via email but have received no response at all. Being left without both the product and any form of customer support is extremely frustrating.
At this point, I am forced to escalate the matter further through my payment provider.
Based on my experience, the lack of customer service is unacceptable, and I would not recommend ordering from them.
Reply from moodylenses2026-05-10
Hi Kirin, we’re really sorry for the frustration this situation has caused. We’ve checked the email address used during checkout, including our spam folder, but unfortunately we could not find any email from you there. Please reach out to us on WhatsApp via our Contact Us page so we can assist you further and properly look into this case with you.
Great contact lenses ! So comfortable and variety colors of choices. Shipping is super fast. Love!!
Reply from moodylenses2026-07-20
Quyen Le's, thank you for your wonderful review^^ We're so happy to hear you're enjoying the comfort of our lenses, the wide variety of colors, and our fast shipping. Your support means so much to us. We can't wait to help you find your next favorite pair 🫶
Hi Affra, thanks for the honest feedback 😄 Glad to hear you found the lenses comfortable and liked the colors. We’ll keep working on improving, and hopefully the next pair will impress you even more.
This was my first time buying from them and I have to say the lenses I got are really comfortable. I got the Silicone Hydrogel because they are breathable and it’s 100% comfortable. I really wish they can have yearly contact in that same made but they don’t. I will definitely buy them again and it didn’t took that long to arrive. Probably a week or two? Definitely worth the hype.
Reply from moodylenses2026-07-20
Vspr, thank you for choosing Moody for your first order :D We're so happy to hear you're enjoying the comfort and breathability of our Silicone Hydrogel lenses. We also appreciate your suggestion for yearly lenses made with the same material. We'll be sure to share your feedback with our team. Thank you for your support, and we look forward to your next order💜
Hi Mariam, we understand how worrying it is when a package can’t be located. Please send us a message on WhatsApp via our Contact Us page with your email address and order number so we can check the delivery status and assist you further.
I have tried to cancel my order twice and received NO response! Order #801219
I have tried to cancel my order twice, immediately after ordering and have received NO response.
There is no tracking information, or delivery estimation window.
I want to cancel and I want a refund.
ORDER #80219
Reply from moodylenses2026-05-10
Ana, we’re truly sorry for the delayed response and the frustration this caused. We recently experienced a high volume of email inquiries, which slowed some replies, and we sincerely apologize for that. We’ve already assisted you on WhatsApp and your order has been canceled as requested. The refund process has also been arranged accordingly.
The customer service is excellent. The lenses arrive in a timely manner, are very comfortable and breathable (especially the breath series). Their colors are also very natural. My favorite colored contacts. I use the dailies.
Reply from moodylenses2026-07-20
Thank you for your wonderful review, Abir! We're so happy to hear you're enjoying our daily lenses, especially the Breathe series, and that you find them comfortable, breathable, and natural-looking. It also means a lot to know our customer service and delivery have met your expectations. Thank you for your continued support and for making Moody your favorite colored contacts 🤍
Hi Mo, thank you for your lovely review! We're so happy to hear you love the lenses and that the color gave you such a stunning look🥹We truly appreciate your support and can't wait to help you find your next favorite pair 💜
Beautiful contacts and excellent customer service.
I love these contacts-they are beautiful and I love the selection.
I accidentally entered the wrong shipping address, but customer service fixed it immediately. I’ll definitely be ordering again.
Reply from moodylenses2026-07-20
Katherine, thank you for your wonderful review! We're so glad you love the lenses and our selection, and we're happy our team could help update your shipping address in time. It means a lot to know you'll be ordering with us again. Thank you for your trust and support 🤍
Good price, fast shipping with accurate tracking, quality lenses.
Reply from moodylenses2026-07-20
Hi Tiff, thank you for your kind review! We're delighted to hear you were happy with the value, fast shipping, accurate tracking, and the quality of our lenses. We truly appreciate your support and hope to see you back again soon 😊
The contacts are always comfortable and they came at a reasonable time.
Reply from moodylenses2026-07-20
Thank you for your kind review, Jessica! We're so happy to hear the lenses were comfortable and that your order arrived within a reasonable time. We truly appreciate your support and hope to have you back for your next pair soon ✨
I did not received my order and i already paid for it
I did not received my order that i paid for nor any notification that my order is on the way
Or it was delivered.
Reply from moodylenses2026-04-26
Hi Loi, we’re sorry for the worry this caused. Your package is currently on the way, it will reach you soon. For US orders, standard delivery takes around 9–16 days. If you’d like further assistance, feel free to message us on WhatsApp (via our Contact Us page) with your order details.
Contacts were comfy. Didn’t hurt/bug my eyes the whole time I wore it. Loooove the color! Will definitely buy some more!!! Thank you!!!
Reply from moodylenses2026-07-20
Thank you so much for sharing your experience, Jen! We're thrilled to hear the lenses stayed comfortable throughout the day and that you fell in love with the color 😊 It means so much to know you'll be coming back for more. Thank you for your support, and we can't wait to see which color you try next! 🫶
Missing an item from my order the glowylock gold sparkle.
Reply from moodylenses2026-05-16
Hi Veronica, we sincerely apologize about the missing Glowylock Gold Sparkle lens. Please send us a message on WhatsApp via our Contact Us page with your email address and order number so we can check this properly and assist you further.
I will start by saying the website/online store is very friendly, and it's easy to navigate and make a purchase. The logistic was excellent; my purchase arrived way before expected. Everything was well packed, and the presentation was good. My only complaint is that I did not get what I ordered. The lenses I got are not in any way similar to the ones I chose, so either they were not the same ones I picked, or they are not as described.
Reply from moodylenses2026-05-16
Hi Lili, thank you for sharing your experience, really glad to hear the website, delivery, and packaging all met your expectations.
We’re sorry the lenses didn’t look the way you expected. Lens colors can appear quite different depending on lighting, eye color, and even eye shape, so the final look may vary from person to person. Feel free to reach out to us on WhatsApp via our Contact Us page for any assistance needed.
Hi Moody Team,
I’m checking on my order #78596 which was placed on April 13th. It has been a full week, but the status is still ‘Not Shipped’ and I have not received any tracking information.
Since the order hasn’t been sent out yet, I want to know why it’s delayed. If you cannot ship it immediately, please cancel the order and refund my $47.25 now.
I look forward to your prompt response.
Reply from moodylenses2026-04-24
Hi Chau, we’re really sorry for the delay and the frustration caused. We’ve replied to your email and will assist you further there with the order status and next steps. Please check your inbox, and we’ll continue to help you from there.
I’ve been using Moody Lenses for years and have always had a great experience. The quality of their lenses is consistently good, comfortable to wear, and true to what’s shown online. Their customer service is also helpful and responsive whenever needed. Overall, very happy with both the products and service. I’ll definitely continue purchasing from them!
Reply from moodylenses2026-07-20
Hi Angel, thank you for being with Moody for so many years. Your continued trust and support truly mean the world to us :D We're so happy to hear our lenses have consistently met your expectations and that our team has been there whenever you needed us. Thank you for recommending us, and we look forward to serving you for many more years to come🤍
I literally LOVE moody lenses. I have ordered from you guys for YEARS and I see the elevation in the products and the packaging. Last time you guys sent me samples and this time eyelash extensions. I was having a bad day and moody made it better. Thank you for all that you do. I appreciate everything.
Reply from moodylenses2026-07-20
Queen Jo, reading your review truly made our day 🥹 Thank you for being part of the Moody family for so many years and for noticing how we've continued to grow and improve over time. We're especially touched to hear that your order brightened a difficult day. Knowing our little surprises could bring you a smile means more to us than words can say. Thank you for your continued trust and support 💜
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