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Events & Entertainment

MooGold

Claimed

621 reviews

3.2621 reviews
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About MooGold

Data updated
Website
moogold.com
Category
Events & Entertainment
Location
Malaysia
Status
Unclaimed
Last 12 months
243 reviews
Replies to negative
3% (6/224)
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011-56677135[email protected]moogold.com

About this business

MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.

Is MooGold legit?

MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.

Auto-generated from all reviews of this business. For reference only.

What people say

C
ChrisSingapore · 2 reviews · Experienced 2025-11-17 ·

Stolen Account, Non responsive Support, Lost Money

I strongly caution anyone considering using Moogold due to severe security flaws, a highly questionable refund policy, and utterly unresponsive customer service. My experience has been a complete nightmare, involving theft and endless, unresolved support tickets. Critical Security Failures and Theft My account was recently compromised and hacked. My entire Moogold balance was used by the unauthorized party without my knowledge or permission. This points to a massive, critical failure in their account security protocols. When a platform handles monetary balances for gaming recharges, such vulnerability is simply unacceptable. Dangerous Refund Policy Compounding the security issue is their refund system. If a game recharge fails (which happens frequently), the paid amount is not refunded back to your original payment method (like a credit card or PayPal). Instead, it is only ever refunded to your vulnerable Moogold internal wallet. This effectively turns your failed payment into hacker bait, as any balance placed there is now susceptible to being stolen, as demonstrated by my hacked account experience. This policy is fundamentally unfair and dangerous to customers. Non-Existent Customer Support The customer support (CS) is completely useless. I raised tickets for both the failed/non-delivered items and the critical account hacking incident, and the team provided absolutely no meaningful assistance or resolution for either issue. Furthermore, the CS ticketing system itself is broken. I repeatedly experienced a glitch where the chat support widget would disappear mid-conversation. This forces you to open new tickets, creating an endless, frustrating cycle of having to re-explain the issue, with the outcome always being the same: the issue is never resolved. Moogold needs to immediately address their security flaws, overhaul their refund process to protect customers, and train/fix their customer service infrastructure. Until then, I advise potential users to look for safer alternatives.

M
MostafaUnited Kingdom · 31 reviews · Experienced 2025-11-07 ·

zero star for this dead company

I'd advise you to avoid this comapny at all costs. It's been over 24 hours, and my top-up via card is still not verified after I sent them the verification document. The top-up was just for $7; this is how absurd their service is. Talking to support is useless because they can't help in any way.

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