Order #28446403
Order #28446403 2 months passed still didnt get my refund. Now i am actually considering that the money i spent was not for a purchase. But it was actually a charity fund for these poor beggars who cant refund.
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Scam
Scam. I bought a weekly diamond pass but they did not deliver it to my account. After 24 hours, I reached out to their support and they “refunded” me through their wallet but I can no longer buy the weekly pass because they increased the price.
Cheapest gift cards you can find
Cheapest gift cards you can find. 5 stars for the customer service. Just chat and make sure your cards are in stock before any purchase. Chat service is very responsive. Thanks to Ela who is very helpful.
Thanks for the help!
Ela help me a lot! Thanks!
waste of time
My experience with Moogold was incredibly frustrating. First, they took an unreasonable amount of time to ship my order — what should have been instant delivery dragged on for days without any clear communication or updates. To make things worse, their customer support is absolutely trash. They rarely respond, often close the chat window without helping, and refuse refunds or blame technical “glitches” every time something goes wrong. When I tried to resolve my order, support was unhelpful, showed no empathy, and left me waiting with zero answers. I spent money expecting a reliable service, but instead they kept my funds locked in their wallet system and refused to return it to my card. Overall, Moogold is unreliable and their support team is one of the worst I've encountered. I would not recommend this website to anyone looking for fast delivery or decent customer service. Avoid at all costs!
I tried contacting Moogold through…
I tried contacting Moogold through their live chat session, and I was connected with Ela. She helped me resolve the phone number verification issue quickly and easily. Thank you, Ela! I hope your boss gives you a raise!
Suzy really helped me out with any…
Suzy really helped me out with any issues I get🫡
ELA has helped to reply quickly to my…
ELA has helped to reply quickly to my enquiry. Thumbs up!
Good response
Review for Ela
I have a good experience ,Ela reply fast and good matters I give 5 stars
Very slow service
Very slow service. But very good customer service by Ela
Ying was great and fast in helping
Excellent customer service
Excellent customer service. Instant codes. The best platform to purchase any gift card. And the cheapest. Kudos to Liz: a very helpful customer service agent.
Officer Ela answered my question
Officer Ela answered my question, this morning I keep chasing customer services officer help me double check the order, no one helping me, just keep ask me waiting. now the officer Ela assist me redelivery the order again since the provider have issue. thank you Ela.
Fast respon..good respon
Good help from WSY
Yiing
Yiing, very friendly
15 Hours sending
15 Hours sending I’ve been waiting for 15 hours for my diamonds, and it’s still showing as sending. All the support has told me so far is “please wait kindly.” When I asked for an exact timeframe, they just said there are many orders. I think they are scammers
This is a complete fraud company
This is a complete fraud company. It has been 30 days and I still haven’t received my refund. They had assured me it would be processed within 14 bank working days. I placed the order on 3rd September, and it was cancelled the same day, yet no refund has been made. Please stay cautious—I am proceeding with filing an FIR and raising a dispute. The rest is up to you.
Excellent Support
Excellent Support – Quick, Clear, and Professional I had a great experience thanks to Yiing, who provided exceptional support in helping me verify my mobile number. The process could have been confusing, but Yiing made it incredibly straightforward. They were patient, highly professional, and guided me step by step with clear and effective communication. Everything was handled efficiently, and I truly appreciated the attention to detail. It’s rare to find such dedicated customer service, Yiing went above and beyond. Thank you!
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