SCAM SITE
Scammer site,bought steam voucher waited whole day end up restocking, customer services does nothing and refund my money to site wallet and close the 24hr customer service window,BIG SCAM SITE,DONT BUY ANYTHING HERE!!!
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Requires bank statements without allowing redacting sensitive information
After placing an order, I received a request to upload documents to prove my identity and that I'm not using a stolen card. Fair enough. They requested a picture of the credit card used with the digits 7 to 10 masked. Fine. Then they requested a bank statement for that card, however they required that the bank statement is NOT REDACTED. Like, AT ALL. Meaning that if your bank statement shows the card number in full, well they want to card in full. They also get the credit limit, current balance, all the other transactions that have nothing to do with Moogold, etc... All of this information is in no way required to prove somebody's identity, however were these documents leaked in any way, it would enable identity theft. This is a dangerous practice and people should stop allowing them to get away with this. I will never use MooGold again and encourage everyone to avoid them like the plague if you care about your privacy and sensitive information to leak online.
The customer service is good but man
The customer service is good but man. Sometimes english becomes a barrier idk.
Card photo + transaction for verification
I did an order of 100€ they asked a photo of my card with bank statement.. i submitted them.. they said bank statement missing.. going to their website to check what kind of bank statement it requires.. they say transactions with name date. Why would someone need such info about a bank account ?
fast response on Ela
Paid for an item on moogold but never…
Paid for an item on moogold but never received it. Customer service keeps repeating the same response and there's no way to escalate the issue. Very disappointed use at your own risk.
Good customer service and please add a payment method by mobile balance for Bangladesh
I don't get to purchase my deal. However , the customer service was really good and quick response from Ela. I hope you guys will add the payment method by mobile balance from Bangladesh people which will be helpful for us those who doesn't have the any other payment method yet
CS "Caren" is very good (this title will changed if my refund its not reflected)
Customer Services "Caren" is very helpful for helping me settling problems regarding my last purchase which was stopped by "restock" for the last 3 days PS: 2 times i asked today after they said the refund would take 7-14 days to reflect on my account but today its already been 13 days in and i haven't see my refund updated on my bank account , that 2 times i asked they quickly ended the chat without even as much as "Hey im sorry its taking this long"
Moogold support gave false info, refused responsibility — avoid this store
I want to share a very disappointing experience with Moogold that reflects serious issues in how the company treats its customers. I contacted their support team before making a purchase to confirm whether an MLBB Global top-up would work for the RU region. Their agent clearly confirmed that it would. Based on that confirmation, I placed the order. Shortly after, the order was cancelled due to "sanctions," and instead of a refund to my original payment method, the funds were returned to my Moogold balance. This left me no choice but to purchase another item — a $50 Apple Gift Card — at full price, even though I had originally planned to buy it with a discount. When I raised this issue, asking for a small compensation for the difference (which was entirely caused by incorrect information from their own staff), I was told that “different providers” are used and I “need to understand this.” In other words, the company admitted the mistake but took no responsibility. This isn’t about the small amount of money I lost — it’s about principle. When a company gives you wrong information, causes a failed transaction, limits your refund options, and then blames you for it, that’s a clear sign of **poor internal processes, a lack of accountability, and disregard for the customer experience**. I strongly advise others to think twice before using Moogold. If anything goes wrong — even due to their own error — you will be left alone with the consequences. There are many alternatives on the market. Choose a company that values its customers and takes responsibility for its own actions.
I can't get my number verified and the…
I can't get my number verified and the customer service was of no help
Pretty Good Experience Overall
Bought 2 game passes from MooGold—first one came quick, the second took a bit longer so I got a bit nervous. Reached out to CS and Liz replied fast, reassured me it would be delivered within 30 mins aand it arrived shortly after.
Didn't receive my order at all.
Mother f ucker website scam website
It's been 2 months and I haven't received my refund.
It's been 2 months since my refund
It's been 2 months since my refund This is a fake website, remove it from Trustpilot
This is a fake website
This is a fake website, remove it from Trustpilot
they stole my money
they stole my money. they send wrong codes. their support is just a computer with the usual sentences and does not help you. Do not buy from their site
They dont give your funds or verify…
They dont give your funds or verify your account!!!
Customer service was trash
customer service was trash, asked me to go ask moontoon. when they literally said that it is their teams fault. and one of them told that i will be getting the diamonds at night. until now i havent received
I had one of the worst experiences with…
I had one of the worst experiences with this company it was completely a waste of time! I placed an order and it was put on hold for 3 days while they asked me to verify my card and submit the transaction receipt. I provided a screenshot of the transaction from my Payoneer account along with pictures of my virtual card but they rejected that. They then requested the receipt for the top up in bank account and they don't seem to realize that you can't top up in Payoneer you can only receive payments. I get paid through Fiverr which is linked to my Payoneer account and there is no receipt for that transaction since Fiverr and Payoneer do not send one. I’ve been using the same card since 2022 and no other website has required this level of verification before. This is the worst website and I do not recommend it to anyone.
Polite Ela
She was very polite and listen to me properly
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