About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Quick response
Quick response, easy to find solution and good treatment from assistant (Yiing).
Ela the staff is very patience with me…
Ela the staff is very patience with me and is kind. She did helped me previously before with verification of my phone number.
Moogold is a scam company
Moogold is a scam company. I placed an order on September 2nd, and they put it on hold for identity verification. I sent the required documents as per their instructions, but they haven’t done anything. Unfortunately, I canceled the order. The company’s game has begun. They told me that the refund would come after 14 days. I waited for the refund, but on September 26th, I contacted them again. They asked me to send them the bank statement to prove that I hadn’t received the refund. What’s the point of contacting them if the refund is coming? I sent the bank statement to the concerned department email, but it’s been three days, and I haven’t received a response. The live chat has repeated messages. ORDER#28942008 DON’T BUY ANYTHING FROM THIS WEBSITE. Otherwise, your money will go. Stay away from this kind of scammers.
Alvin was really great he helped me to…
Alvin was really great he helped me to solve a big problem with my account much appreciated ^^
Ela is a very good worker
Ela is a very good worker. Thank her for her work.
Good fast service
Bad service
they hold your money and ask you to verify your identity which is really annoying they should ask us to verify before we make a purchase
Need improvement
The duration of order investigation is taking too long , I waited like 10 days for my order to be investigated. And when we order multiple IDs on same order id they sometimes doesn't send some of the order but marked it as complete.
Do not save your card or top up to moogold
1 - Hacker request for password reset 3 times and managed to gain access to moogold account (Note: Email security dashboard show 0 login activity) 2 - Hacker drain my wallet by buying steam vouchers 3 - I raised to CS afterwards and they literally close the chat everytime I talk about it Conclusion : There is obviously a breech or backdoor in their system with the password reset, I am not the only case that I see here
The website is good and has many games…
The website is good and has many games currency on cheap price the only thing is sometimes it takes time other than that a good and reliable source
The MLBB global price are just too high…
The MLBB global price are just too high idk what's wrong with them they are like ok let's increase the price every 1 day wtf just compare with mlbb brazil indonesia the price just compareless I am done with moogold
Great service
Good customer service
The customer service is good, met with Alvin one of the customer service worker and having a chat with him, he was the one who help me with my refunds, quick response too, 10/10 for Alvin.
One of the worst and trash sites i have…
One of the worst and trash sites i have ever seen. Bought apple gift card which i never received. Once asked for a refund they said it will take 7-14 days. Now its been more than 12 days but i still havent received my refund, whenever i contact support they always say the same thing "Do you wish to cancel? You will received your refund within 7-14 working days(exclude saturday/sunday)" Scam site do not buy anything
Ela good cc person
Ela, she is friendly and sloved my problem with proper explanation .. love the service here
Liars and thieves
Liars and thieves, take your money and deliver nothing for it. Ask for a refund and they tell you it will take 14 days despite them getting the payment in seconds. Their agents are very very very slow and no help at all. This website needs to be banned.
Customer support moo gold
updated review. This company website continues to give excellent performance and amazing price. excellent customer service especially from Ela. They do know how to sort out problems that you might have accessing their site. I do recommend this site for anyone looking for reasonable pricing on binance gift cards amongst other offerings off course.
Prices are good
My first order took a long time due to verification procedures. But the prices are good. I will reconsider for my second order. And the support staff, Erin, told me to mention her.
Review.
Got all the information I needed quickly without a hassle. Very quick service.
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